I had the misfortune to deal with more than one phone Chase Bank representative
who completely wasted my time, and on top of it they acted if they were doing ME a favor by interruopting my work day with their interrogation.
Today was NOT the first time I got a call from Chase wanting to verify a transaction I had made online. Please note that I never had trouble with the online security questions or passwords. It just seems that Chase has overly sensitive triggers for a bit higher amount transactions (eg., thousands), or even low amounts(eg, hundreds) in international transactions.
So this Chase phone operator calls me to verify my transaction. I call Chase back to the number provided to make sure it's not a scam, and the so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine, but after half an hour of interrogation in a sour tone, she wantedto call my other bank from where I had transfered some money into my Chase account. I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where I've been a customer for 15yrs+, when Chase was still Washington Mutual).
It turns out that without me giving my password away they couldn't verify the transaction, so after all the hassle and sour interrogation, I still must go in person to the branch!
I am miffed for 2 reasons:
1. I wasted a lot of time for absolutely nothing!
2. The wonam, called Virginia, was extremely rude. She had an annoyed tone throughout the ordeal, and kept telling me that she was doing me a favor. Also used a threatening tone to tell me that I would have to go to their branch in person if I wouldn't out with her rude behavior for longer (which in the end I have to do anyway!)
There are incompetent people everywhere, but Chase seems to take the prize in using them to waste your time.
On Black Friday I lost my pocketbook. I lost my drivers license and my bank card and all my credit cards. I do have my temporary drivers license, with no picture on it. I went to the branch to get a bank card, since the one that was mailed to my address, is still not there, my husband was with me too. The person who was working with me said she would ask me some questions. I told her that I use this bank card as cash/ it is impossible for me to remember every single transaction I made in last one week or so, any way I do appreciate that it is probably customer safety. In that case it would be probably better if she would just say "no" , "we can't give you a card, you have to wait for your mail", rather than asking the the same question again and again and making me feel like a stupid person.
My Credit/Debit card expired in May/13. Since then I've not been able to get a new one (renewed), despite a bunch of e-mails trying to do so.