I had the misfortune to deal with more than one phone Chase Bank representative
who completely wasted my time, and on top of it they acted if they were doing ME a favor by interruopting my work day with their interrogation.
Today was NOT the first time I got a call from Chase wanting to verify a transaction I had made online. Please note that I never had trouble with the online security questions or passwords. It just seems that Chase has overly sensitive triggers for a bit higher amount transactions (eg., thousands), or even low amounts(eg, hundreds) in international transactions.
So this Chase phone operator calls me to verify my transaction. I call Chase back to the number provided to make sure it's not a scam, and the so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine, but after half an hour of interrogation in a sour tone, she wantedto call my other bank from where I had transfered some money into my Chase account. I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where I've been a customer for 15yrs+, when Chase was still Washington Mutual).
It turns out that without me giving my password away they couldn't verify the transaction, so after all the hassle and sour interrogation, I still must go in person to the branch!
I am miffed for 2 reasons:
1. I wasted a lot of time for absolutely nothing!
2. The wonam, called Virginia, was extremely rude. She had an annoyed tone throughout the ordeal, and kept telling me that she was doing me a favor. Also used a threatening tone to tell me that I would have to go to their branch in person if I wouldn't out with her rude behavior for longer (which in the end I have to do anyway!)
There are incompetent people everywhere, but Chase seems to take the prize in using them to waste your time.
Last time I will go here and considering closing my account altogether. Today I made a deposit where the teller made a mistake in not counting right and I pointed out to her there was a mistake, she told me there was no mistake and she was sorry? I ended up getting ripped off which is very annoying and ridiculous. Not to mention I've been under "credit card fraud" 3 different times which had caused them to lock my card each time and me finding out at a cash register where my card was declined 2 of the times, resulting in me having to hold up a line, call Chase bank, and wait 5 minutes talking to someone to fix it, then waiting another (they advice 3-4 minutes) after hanging up for the card to be assured to work. Waste of MY time and extremely frustrating. Unfortunately after this ordeal, the banks are already closed as I would LOVE to go withdraw my money and cancel my account right this second, that's how upset I am.
We have been having ongoing problems with chase but here's the latest and the one that broke this camel's back.
My husband and I booked a flight to Kauai. The transaction was declined even though we had $20,000 in this account (one of several that we have with them). When we went back to the airline there were no seats left except the ones that offer more leg room and had to pay an additional 165.00 to book the flight. Chase has decided that even though they were the ones who declined the transaction they have no responsibility to reimburse us for the additional fee we incurred due to their incompetence because "they didn't charge us so they can't reimburse us"! They won't release my funds but I am some how responsible. It is incomprehensible to me that no one at this bank save an employee at our local branch understands how grossly unfair this is. We will be closing all accounts with Chase as soon as we get back to the mainland. Unfortunately I am forced to give the rating of 1 to them on the accompanying survey...they don't deserve even that!! Oh and by the way, even though we booked our flight using this account the first few transactions on the island were also questioned by them. The left hand has no idea what the right hand is doing at this bank.