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Chase Customer Review

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reweq's Profile Image

1 out of 5 marks

Reviewed by reweq

Jan 10th 2013

Chase customer service is incompetent and rude

I had the misfortune to deal with more than one phone Chase Bank representative

who completely wasted my time, and on top of it they acted if they were doing ME a favor by interruopting my work day with their interrogation.

Today was NOT the first time I got a call from Chase wanting to verify a transaction I had made online. Please note that I never had trouble with the online security questions or passwords. It just seems that Chase has overly sensitive triggers for a bit higher amount transactions (eg., thousands), or even low amounts(eg, hundreds) in international transactions.

So this Chase phone operator calls me to verify my transaction. I call Chase back to the number provided to make sure it's not a scam, and the so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine, but after half an hour of interrogation in a sour tone, she wantedto call my other bank from where I had transfered some money into my Chase account. I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where I've been a customer for 15yrs+, when Chase was still Washington Mutual).

It turns out that without me giving my password away they couldn't verify the transaction, so after all the hassle and sour interrogation, I still must go in person to the branch!

I am miffed for 2 reasons:

1. I wasted a lot of time for absolutely nothing!

2. The wonam, called Virginia, was extremely rude. She had an annoyed tone throughout the ordeal, and kept telling me that she was doing me a favor. Also used a threatening tone to tell me that I would have to go to their branch in person if I wouldn't out with her rude behavior for longer (which in the end I have to do anyway!)

There are incompetent people everywhere, but Chase seems to take the prize in using them to waste your time.

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Chase Reviews

filmguy9944's Profile Image

Reviewed by filmguy9944

Jul 22nd 2014

2 out of 5 marks

Will not lower my interest rate

I have been a loyal chase customer for 10 years and have requested a lowering of my interest rate -- which is currently at 29%. I make my payments on time and am RARELY late.. if I am late, then I pay a late FEE, which is never reversed. Point is, I have good credit and have been a paying customer for years. And this is the thanks I get? Chase, you get 1 big fat star for your loyalty ;0)

Is this review helpful? ▲ Yes 1 ▼ No 0

SickCustomer3's Profile Image

Reviewed by SickCustomer3

May 13th 2014

1 out of 5 marks

Don't bank with them

The Kings Plaza branch let someone with no idea withdraw a total of $5000 from my account twice in a day with no red flag. Then the same person went to a branch in Bed-Stuy in the same day to withdraw another $3,200 - all in the same day with again no suspicion. Chase will not reimburse me the money because it was a debit card. It's 2014 where people are duplicating debit cards and using the same pins. This has happened to too many people. Stay away from Chase.

Is this review helpful? ▲ Yes 2 ▼ No 0

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