I had the misfortune to deal with more than one phone Chase Bank representative
who completely wasted my time, and on top of it they acted if they were doing ME a favor by interruopting my work day with their interrogation.
Today was NOT the first time I got a call from Chase wanting to verify a transaction I had made online. Please note that I never had trouble with the online security questions or passwords. It just seems that Chase has overly sensitive triggers for a bit higher amount transactions (eg., thousands), or even low amounts(eg, hundreds) in international transactions.
So this Chase phone operator calls me to verify my transaction. I call Chase back to the number provided to make sure it's not a scam, and the so-called specialist started to fire the security questions at me. I answered perfectly and was sure everything would be fine, but after half an hour of interrogation in a sour tone, she wantedto call my other bank from where I had transfered some money into my Chase account. I was placed on hold for a long time until she established a three-way conference call with the source bank for the transaction (both local banks where I've been a customer for 15yrs+, when Chase was still Washington Mutual).
It turns out that without me giving my password away they couldn't verify the transaction, so after all the hassle and sour interrogation, I still must go in person to the branch!
I am miffed for 2 reasons:
1. I wasted a lot of time for absolutely nothing!
2. The wonam, called Virginia, was extremely rude. She had an annoyed tone throughout the ordeal, and kept telling me that she was doing me a favor. Also used a threatening tone to tell me that I would have to go to their branch in person if I wouldn't out with her rude behavior for longer (which in the end I have to do anyway!)
There are incompetent people everywhere, but Chase seems to take the prize in using them to waste your time.
There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.
I have been a Chase customer for over 5 years but recently went through one of the worst experiences with a bank. Essentially, a large deposit from another reputable financial institution triggered a fraud alert and Chase, without contacting me, decided to freeze my funds to investigate. The fraud and control department was so inept they did not have the right number to contact that institution -- I think they googled the number and got the investment office who could not validate the funds so Chase decided to close my account, once again without contacting me.
Once I found out (through a letter in the mail), contacted the local branch manager who then contacted the institution to verify and resolved the matter in 5 minutes -- but the wheels were already in motion. For over 2 weeks no access to funds and could not pay bills including mortgage. Luckily I had back-up but think of those folks whose funds are all tied to one account.
The bank manager told me this happens all the time to and is very frustrated with this process - it seems they use a shotgun approach to fraud, surprising in this day and age that they can not accurately detect and assume everyone is a fraudster. Nevertheless I am banking with a credit union now.