Overall Rating

MyBankTracker Grade

C+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,684
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
Citibank
Add
Bank News
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
smapum's Profile Image

5 out of 5 marks

Reviewed by smapum

Jul 17th 2012

Credit Card Stolen and Customer Service Wonderful

Had my credit card stolen with over $1000 of unauthorized charges on it by the time I noticed it was missing (2 days). Got a customer service representative immediately who was helpful and immediately reversed unauthorized charges and sent out new card. No fighting, haggling, hassling, and personal customer service. Thank you Chase.

Is this review helpful? ▲ Yes 1 ▼ No 2

Other Chase Reviews

Tiredofripoofsbank's Profile Image

Reviewed by Tiredofripoofsbank

Sep 24th 2014

1 out of 5 marks

Charge Charge Charge

I will never take a check for payment from any chase customer again. This company charges all non customers a $6. 00 fee to cash checks from their bank customers! What a scam!

Is this review helpful? ▲ Yes 1 ▼ No 0

sammig's Profile Image

Reviewed by sammig

Sep 23rd 2014

1 out of 5 marks

Transfer From One Account To Another Account Not Credited

What a horrible "bait and switch" scam this bank conducts. I transferred money from one account to another to cover checks, and it showed online as having been moved. It was not actually moved until 3 days later, i had no way of knowing this as it showed online. Consequently, they charged 2 charges of $34 for insufficient funds! I am a private client customer as well as a business customer. I would discourage anyone from moving accounts here. Bank of america is starting to look good in comparison.

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews