Had my credit card stolen with over $1000 of unauthorized charges on it by the time I noticed it was missing (2 days). Got a customer service representative immediately who was helpful and immediately reversed unauthorized charges and sent out new card. No fighting, haggling, hassling, and personal customer service. Thank you Chase.
I visited the Chase branch located at 2915 W Los Feliz Blvd, Los Angeles, CA 90039 to deposit checks into my landlady's checking account. This was my first visit to this location which is the closest to my home. There were two tellers assisting people but when an young Asian teller finished processing a transaction he walked away from his station and propped himself in front of a large screen located a few feet from his station. I was finally assisted by a young Latino teller who asked if I had completed a deposit slip. I told him I had not. He seemed annoyed and began completing a from. I informed him, "I'm sorry but I am not a customer of your bank." He replied haughtily, "I know." I then asked if there was a night depository where I could drop off future checks. He replied, "We don't have one." As I left the branch I noticed a night depository adjacent to the ATM. The teller transacted the deposit with major attitude. He might want to take it down a notch as he represents the bank. He also never asked if I might be interested in opening an account but then again, cross-selling products and services apparently are not of interest to this pretentious and assuming teller.