Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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5,643
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Chase Customer Review

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smapum's Profile Image

5 out of 5 marks

Reviewed by smapum

Jul 17th 2012

Credit Card Stolen and Customer Service Wonderful

Had my credit card stolen with over $1000 of unauthorized charges on it by the time I noticed it was missing (2 days). Got a customer service representative immediately who was helpful and immediately reversed unauthorized charges and sent out new card. No fighting, haggling, hassling, and personal customer service. Thank you Chase.

Is this review helpful? ▲ Yes 1 ▼ No 2

Other Chase Reviews

ahmadm's Profile Image

Reviewed by ahmadm

Mar 25th 2015

1 out of 5 marks

Most Unprofessional

I had the most awful experience with a lender at chase name Joshua Sammeter at the branch in Arizona. I was working with him as a lender, we were approve for a home loan and all requested document were sent to him. We will call and leave messages and email and would not get a response until days later. We tried to get status on our loan process and was not able to get in touch with him. we lost the contract we had on the home we were tying to purchase. we lost our $1000 deposit, $400 inspection fees and $400 appraisal charges and still has not spoken to Joshua Sammeter to check the status of our loan.

Is this review helpful? ▲ Yes 1 ▼ No 0

sclittle's Profile Image

Reviewed by sclittle

Mar 24th 2015

1 out of 5 marks

Forget it!

I inherited Chase when they merged w/ BankOne. Have had 5+ figure checking account for several years. Recently tried to institute wire transfer over internet and am now locked out of all internet banking activities - I MUST go and present 2 id forms to do anything (I will close out my account)

Is this review helpful? ▲ Yes 1 ▼ No 0

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