Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Chase Customer Review

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isaiahzero's Profile Image

1 out of 5 marks

Reviewed by isaiahzero

Jun 28th 2012

Don't Choose Chase. They Make Ridiculous Decisions On Your Account And They Can't Tell Why.

I came to the u. S. In 2009 and soon opened my account in chase. Several days earlier, i received a letter from them saying that my account is risky for their bank and they are going to close it. I went to their branch to check the issue, but nobody can tell me why they made this desicion. I tried to call the number on the letter but they can't give me a satisfied answer either. The only thing they can tell me is that a department of chase evaluated my account and considered my account risky.

For the past three years, i used my account receiving direct deposite, paying bills and sometimes transfer some money from my native country. For me, i can't see any risk doing these normal transactions. I am quite angry not for their decision but for they can't give me a good explianation. They did provide me a quite complicated way to appeal. But without doing anything wrong, i refused to spend my time on this.

Closing the account is actually painful for me because i have to cancel all automatic bill payments as well as to change the linked account with my paypal and auto loan. I would like to use another bank rather than playing games with their stupid evaluation department. Btw, my banker is very nice. I am only complaining the bank itself.

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Other Chase Reviews

Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

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CASHPOLICY's Profile Image

Reviewed by CASHPOLICY

Feb 17th 2015

1 out of 5 marks

Will Not Take Cash For A Deposit!

My father is in the hospital and i went to his bank to make a small cash deposit ($400) into his account, and was told that since i was not on the account they would not allow me to make a deposit of cash. Never heard of a bank refusing cash. They said he had to be with me in the car or they could not take my cash. I spoke to the manager and she confirmed that chase's policy is not to take cash from a non account holder. Crazy business.

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