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Chase Customer Review

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isaiahzero's Profile Image

1 out of 5 marks

Reviewed by isaiahzero

Jun 28th 2012

Don't Choose Chase. They Make Ridiculous Decisions On Your Account And They Can't Tell Why.

I came to the u. S. In 2009 and soon opened my account in chase. Several days earlier, i received a letter from them saying that my account is risky for their bank and they are going to close it. I went to their branch to check the issue, but nobody can tell me why they made this desicion. I tried to call the number on the letter but they can't give me a satisfied answer either. The only thing they can tell me is that a department of chase evaluated my account and considered my account risky.

For the past three years, i used my account receiving direct deposite, paying bills and sometimes transfer some money from my native country. For me, i can't see any risk doing these normal transactions. I am quite angry not for their decision but for they can't give me a good explianation. They did provide me a quite complicated way to appeal. But without doing anything wrong, i refused to spend my time on this.

Closing the account is actually painful for me because i have to cancel all automatic bill payments as well as to change the linked account with my paypal and auto loan. I would like to use another bank rather than playing games with their stupid evaluation department. Btw, my banker is very nice. I am only complaining the bank itself.

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Other Chase Reviews

rkstuarsbcglobalne's Profile Image

Reviewed by rkstuarsbcglobalne

Oct 29th 2014

1 out of 5 marks

Poorest Customer Service

I have been banking at this branch for over 6 years and they have never given me good customer service. I have had several situations where i needed help and each time they failed at making me feel comfortable. Today i left the branch and felt like they thought i was some kind of criminal. They were not friendly and i felt humiliated. I will not enter that branch again.

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kamcgee32yahoocom's Profile Image

Reviewed by kamcgee32yahoocom

Oct 29th 2014

1 out of 5 marks

Chase Wire Services

Yesterday I spent 4 hours online internationally from the Netherlands attempting to wire funds out of my checking account. What takes a number of seconds in the Netherlands with updated banking systems takes half a work day in the US. And still the wire failed. Why? Not because I did this incorrectly or did not have the funds - but because I couldn't answer arcane security questions such as when did you open up your bank account and at what address (some 25 years ago)?

If I didn't produce the exact date and exact address I failed this question. Other questions such as why are you transferring this money were also posed as security questions and since I refused to divulge personal information the transfer was rejected. Moreover, the online transfer website doesn't work for international customers who don't have a US telephone. And the online support had to provide activation codes. Further, I had to provide my log-in codes and passwords some 8 times as I was re-directed 8 times to different departments.And most of these conversations were completely incomprehensibly because of an incredibly bad connection. Now I am forced to wait 24 hours to attempt once again to transfer MY money for my personal use.

Finally, my Chase credit card charged some 180 dollars in fees to purchase international plane tickets with American dollars paid from my Chase checking account to an American company (Delta). They claimed that these fees were conversion fees and sent me a form letter when I protested. These are utterly usury and corrupt business practices. I will be ending my account with CHASE as soon as possible.

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