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Chase Customer Review

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isaiahzero's Profile Image

1 out of 5 marks

Reviewed by isaiahzero

Jun 28th 2012

Don't Choose Chase. They Make Ridiculous Decisions On Your Account And They Can't Tell Why.

I came to the u. S. In 2009 and soon opened my account in chase. Several days earlier, i received a letter from them saying that my account is risky for their bank and they are going to close it. I went to their branch to check the issue, but nobody can tell me why they made this desicion. I tried to call the number on the letter but they can't give me a satisfied answer either. The only thing they can tell me is that a department of chase evaluated my account and considered my account risky.

For the past three years, i used my account receiving direct deposite, paying bills and sometimes transfer some money from my native country. For me, i can't see any risk doing these normal transactions. I am quite angry not for their decision but for they can't give me a good explianation. They did provide me a quite complicated way to appeal. But without doing anything wrong, i refused to spend my time on this.

Closing the account is actually painful for me because i have to cancel all automatic bill payments as well as to change the linked account with my paypal and auto loan. I would like to use another bank rather than playing games with their stupid evaluation department. Btw, my banker is very nice. I am only complaining the bank itself.

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Other Chase Reviews

therealmvp5's Profile Image

Reviewed by therealmvp5

Dec 17th 2014

4 out of 5 marks

if this is all you can get..

Last option in terms of banks. So many options with online banks that it is pointless to use a big bank unless you need a teller.

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bigmoney's Profile Image

Reviewed by bigmoney

Dec 15th 2014

1 out of 5 marks

poor service

The bankers come in late, then sit at their desk for 15 min before helping customers that are waiting. There are never enough bankers on hand. The wait to see a banker is rarely under an hour and is usually an hour plus. Very poor service. The sign in sheet is a joke, they don't even look at it and will let people cut in front of you.

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