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Overall rating score 44%
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Chase Customer Review

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isaiahzero's Profile Image

1 out of 5 marks

Reviewed by isaiahzero

Jun 28th 2012

Don't choose Chase. They make ridiculous decisions on your account and they can't tell why.

I came to the U. S. in 2009 and soon opened my account in Chase. Several days earlier, I received a letter from them saying that my account is risky for their bank and they are going to close it. I went to their branch to check the issue, but nobody can tell me why they made this desicion. I tried to call the number on the letter but they can't give me a satisfied answer either. The only thing they can tell me is that a department of Chase evaluated my account and considered my account risky.

For the past three years, I used my account receiving direct deposite, paying bills and sometimes transfer some money from my native country. For me, I can't see any risk doing these normal transactions.

I am quite angry not for their decision but for they can't give me a good explianation. They did provide me a quite complicated way to appeal. But without doing anything wrong, I refused to spend my time on this.

Closing the account is actually painful for me because I have to cancel all automatic bill payments as well as to change the linked account with my paypal and auto loan. I would like to use another bank rather than playing games with their stupid evaluation department.

BTW, my banker is very nice. I am only complaining the Bank itself.

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Other Chase Reviews

ClaireTak's Profile Image

Reviewed by ClaireTak

Apr 24th 2014

4 out of 5 marks

Chase is solid

While I didn't intentionally become a Chase member, I am happy with their service and checking account. I signed up years ago for Great Western, which was bought out by WaMu, which was acquired by JP Morgan Chase.

I have a regular checking account. The fee is waived each month because I use direct deposit. While I also have an Ally Bank checking and savings, I like to keep my free Chase account because I am able to utilize ATM machines pretty conveniently.

I have been a Chase customer now for about 5 years. Their online banking is easy to use, Chase QuickPay is convenient and I like finding ATMs on every corner, in LA and NY.

Until Ally makes brick and mortar locations, I will keep my Chase.

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CustomerinNewJerse's Profile Image

Reviewed by CustomerinNewJerse

Apr 23rd 2014

1 out of 5 marks

Chase Ads are scams

I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.

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