I came to the U. S. in 2009 and soon opened my account in Chase. Several days earlier, I received a letter from them saying that my account is risky for their bank and they are going to close it. I went to their branch to check the issue, but nobody can tell me why they made this desicion. I tried to call the number on the letter but they can't give me a satisfied answer either. The only thing they can tell me is that a department of Chase evaluated my account and considered my account risky.
For the past three years, I used my account receiving direct deposite, paying bills and sometimes transfer some money from my native country. For me, I can't see any risk doing these normal transactions.
I am quite angry not for their decision but for they can't give me a good explianation. They did provide me a quite complicated way to appeal. But without doing anything wrong, I refused to spend my time on this.
Closing the account is actually painful for me because I have to cancel all automatic bill payments as well as to change the linked account with my paypal and auto loan. I would like to use another bank rather than playing games with their stupid evaluation department.
BTW, my banker is very nice. I am only complaining the Bank itself.
My Credit/Debit card expired in May/13. Since then I've not been able to get a new one (renewed), despite a bunch of e-mails trying to do so...
I've been a customer with chase since 2011. Today found out that my account is closed. I went to the bank and they tell that if I want to keep banking with them I had to open a liquid Chase because that a they can give me and that I had to wait 9 months in order for me to open a new one. So I leave all passed off and call the customer service line and the lady that helped me (NOT) told me very rudely that if that's what they told me at the branch it's he what's going to happen.