I've been a long-time customer of this bank before they became chase. And for the most part i have been happy with them. Recently, we sent a wire transfer out of country for thousands of dollars. It was the bank's manager that helped with the paperwork. We were going to send out two transfers. We made it abundantly clear that we wanted to send the funds in dollars to the foreign bank. The bank manager assured us that it would go out just as we discussed. We didn't find out until the transfer was completed that we got screwed over by chase mishandling the paperwork.
Somehow, the first transfer was made in dollars and the second made in dinars. Because of the exchange rate from dollars to dinars, we lost thousands of dollars. We contacted the bank manager to find out what happened. It looks like the paperwork got mixed up and we signed the wrong ones on the second transfer. Chase's bank manager was the one that prepared the paperwork while we were there. She knew what we wanted to do. She prepared the correct the paperwork the first time and somehow flubbed the second. We tried to talk to management about the mistake. We got ignored.
We tried the BBB and complained. No response. When we decided to close down our savings account with them, they asked why we were leaving. We told them our story and we received no apologies. We got the cold shoulder. So we went down the street to open another account with another bank.
Chase decided close my account due to their discretion and caused me to b evicted from my apartment. I will definite file a lawsuit against them and will post on every review.
Today Chase has finally pushed my last button. They have done this more times then I can count. My direct deposit went in at 5 this morning, but because my daycare check came out at 12am they charged me a $34 overdraft. It would have not been an issue with any other bank, but they refused to reverse the overdraft even tho it was right after each other. Will never recommend this bank to anyone. Disgraceful. Plus the store manager made it seem like I was trying to cheat them out of money. Well I hope your happy now, because you lost a customer, and hopefully you will lose more once they find out your guys money scheme.