Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,643
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Rates
Citibank
Add
Bank Reviews
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
LTOLED's Profile Image

2 out of 5 marks

Reviewed by LTOLED

May 10th 2012

Electronic Wire Transfer That Lost Me Thousands

I've been a long-time customer of this bank before they became chase. And for the most part i have been happy with them. Recently, we sent a wire transfer out of country for thousands of dollars. It was the bank's manager that helped with the paperwork. We were going to send out two transfers. We made it abundantly clear that we wanted to send the funds in dollars to the foreign bank. The bank manager assured us that it would go out just as we discussed. We didn't find out until the transfer was completed that we got screwed over by chase mishandling the paperwork.

Somehow, the first transfer was made in dollars and the second made in dinars. Because of the exchange rate from dollars to dinars, we lost thousands of dollars. We contacted the bank manager to find out what happened. It looks like the paperwork got mixed up and we signed the wrong ones on the second transfer. Chase's bank manager was the one that prepared the paperwork while we were there. She knew what we wanted to do. She prepared the correct the paperwork the first time and somehow flubbed the second. We tried to talk to management about the mistake. We got ignored.

We tried the BBB and complained. No response. When we decided to close down our savings account with them, they asked why we were leaving. We told them our story and we received no apologies. We got the cold shoulder. So we went down the street to open another account with another bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Chase Reviews

trismon04aolcom's Profile Image

Reviewed by trismon04aolcom

Jul 2nd 2014

1 out of 5 marks

Chase is the worst bank ever!

I have been with chase for years and it is getting horrible by the day! When you call customer service you get a foreigner that you can't understand,and the one who you can understand are not helpful. I can't lie there was a guy in the past that was awesome. But everyone else sucks. This year I have racked up more than $400 in fees and it's only been 6 months. A direct deposit of more than $1000.00 was going in every week. I know that's chump change for you guys. But I'm taking my direct deposit to navy federal. It's sad because I really liked this bank that's why I stuck around for the last 5 years.

Is this review helpful? ▲ Yes 2 ▼ No 0

jpeterson's Profile Image

Reviewed by jpeterson

Aug 1st 2014

1 out of 5 marks

I Hate Chase Bank

Ok, let me start out by saying “i really had chase bank”. I tried to put cash into sons checking account today. I had cash so it would available to him without having to wait. After waiting 15 minutes in line because they only had one teller open i learned that because my name was not on his account they would not let me deposit my money. I explained to her that i was trying to put money in his account, not trying to take it out. She said unless my name was on his account i could not do it. I asked her how i was supposed to get money down to him if i could not deposit into his account. She told me that as of march 3rd it was company policy not to let people deposit money if their name was not on the account. They are trying to prevent “money laundering”. So according to chase bank i could be laundering money $100. 00 at a time. So what we have to do is have my wife put the cash into her chase account and then she can transfer it to sons account. That’s twice the work and headache to get to the same outcome. Come on chase get your head out of your ass.

Is this review helpful? ▲ Yes 3 ▼ No 0

Post a review View all Reviews