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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Chase Customer Review

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LTOLED's Profile Image

2 out of 5 marks

Reviewed by LTOLED

May 10th 2012

Electronic Wire Transfer That Lost Me Thousands

I've been a long-time customer of this bank before they became chase. And for the most part i have been happy with them. Recently, we sent a wire transfer out of country for thousands of dollars. It was the bank's manager that helped with the paperwork. We were going to send out two transfers. We made it abundantly clear that we wanted to send the funds in dollars to the foreign bank. The bank manager assured us that it would go out just as we discussed. We didn't find out until the transfer was completed that we got screwed over by chase mishandling the paperwork.

Somehow, the first transfer was made in dollars and the second made in dinars. Because of the exchange rate from dollars to dinars, we lost thousands of dollars. We contacted the bank manager to find out what happened. It looks like the paperwork got mixed up and we signed the wrong ones on the second transfer. Chase's bank manager was the one that prepared the paperwork while we were there. She knew what we wanted to do. She prepared the correct the paperwork the first time and somehow flubbed the second. We tried to talk to management about the mistake. We got ignored.

We tried the BBB and complained. No response. When we decided to close down our savings account with them, they asked why we were leaving. We told them our story and we received no apologies. We got the cold shoulder. So we went down the street to open another account with another bank.

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Other Chase Reviews

Deemi55's Profile Image

Reviewed by Deemi55

Mar 28th 2015

1 out of 5 marks

Biased lending

Chase is the worst institution ever in terms of discrimination against ethnic minirities including African Americans. The vicious tactics of its founder seem to be the pillars of the corporate culture of Chase. No matter what, non-white will find it increasingly difficult to secure a loan from Chase. It looks That their underwriters evaluate credit applications on the basis of names, religion, ethnic background and thieves stood discriminatory parameters .

All miniorities should boycott CHASE and expose it's biased culture to the public. It is a moral responsibility to stand against this institution which represents the ugliest face of capitalism since inception.

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ahmadm's Profile Image

Reviewed by ahmadm

Mar 25th 2015

1 out of 5 marks

Most Unprofessional

I had the most awful experience with a lender at chase name Joshua Sammeter at the branch in Arizona. I was working with him as a lender, we were approve for a home loan and all requested document were sent to him. We will call and leave messages and email and would not get a response until days later. We tried to get status on our loan process and was not able to get in touch with him. we lost the contract we had on the home we were tying to purchase. we lost our $1000 deposit, $400 inspection fees and $400 appraisal charges and still has not spoken to Joshua Sammeter to check the status of our loan.

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