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Chase Customer Review

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LTOLED's Profile Image

2 out of 5 marks

Reviewed by LTOLED

May 10th 2012

Electronic Wire Transfer That Lost Me Thousands

I've been a long-time customer of this bank before they became chase. And for the most part i have been happy with them. Recently, we sent a wire transfer out of country for thousands of dollars. It was the bank's manager that helped with the paperwork. We were going to send out two transfers. We made it abundantly clear that we wanted to send the funds in dollars to the foreign bank. The bank manager assured us that it would go out just as we discussed. We didn't find out until the transfer was completed that we got screwed over by chase mishandling the paperwork.

Somehow, the first transfer was made in dollars and the second made in dinars. Because of the exchange rate from dollars to dinars, we lost thousands of dollars. We contacted the bank manager to find out what happened. It looks like the paperwork got mixed up and we signed the wrong ones on the second transfer. Chase's bank manager was the one that prepared the paperwork while we were there. She knew what we wanted to do. She prepared the correct the paperwork the first time and somehow flubbed the second. We tried to talk to management about the mistake. We got ignored.

We tried the BBB and complained. No response. When we decided to close down our savings account with them, they asked why we were leaving. We told them our story and we received no apologies. We got the cold shoulder. So we went down the street to open another account with another bank.

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Other Chase Reviews

KFamily's Profile Image

Reviewed by KFamily

Jun 30th 2015

1 out of 5 marks

Buyers and Sellers BEWARE!

DO NOT USE CHASE! If you are a Buyer and want to buy your dream home do not use Chase because you WILL lose the home! Chase takes at least 85 days to close a loan but they will tell you 45 with a smile on their face! RIDICULOUS! They should not be in business. Their underwriting is "behind schedule" and you will not get a response from management, processing or underwriting, they DO NOT CARE about your time frame only what works for them! I've bought and sold real estate for the last 14 years and have NEVER gone over 35 days. Chase has cost me so much money but they DO NOT CARE!

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jupiter's Profile Image

Reviewed by jupiter

Jun 24th 2015

1 out of 5 marks

very poor personnel

own gI went to to this bank and spoke to a female asst mgr who was extremely insulting calling me a thick headed Italian, I made a complaint to the CEO of chase execute office and spoke to a female execute asst. to the CEO, she put me in touch with the district mgr of that area, she said they would take action against this person but could not tell what it would be or the possibilities, I informed her as long as this woman is there I will not bank with chase and withdrawn my accts. which are substantial, she instead advised me to use the Ralph ave branch, I told her I would not be inconvenience for her mistake. I then got a call from the CEO exec asst. who's only concern was me not closing my acct.all in all the original question that I had was not answered by anyone of these people, so they danced around it, shame on you CEO Jamie Dimon, for employing should idiots, save yourself the aggravation and go to TD bank or any other then chase they are too big for thereood

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