I've been a long-time customer of this bank before they became chase. And for the most part i have been happy with them. Recently, we sent a wire transfer out of country for thousands of dollars. It was the bank's manager that helped with the paperwork. We were going to send out two transfers. We made it abundantly clear that we wanted to send the funds in dollars to the foreign bank. The bank manager assured us that it would go out just as we discussed. We didn't find out until the transfer was completed that we got screwed over by chase mishandling the paperwork.
Somehow, the first transfer was made in dollars and the second made in dinars. Because of the exchange rate from dollars to dinars, we lost thousands of dollars. We contacted the bank manager to find out what happened. It looks like the paperwork got mixed up and we signed the wrong ones on the second transfer. Chase's bank manager was the one that prepared the paperwork while we were there. She knew what we wanted to do. She prepared the correct the paperwork the first time and somehow flubbed the second. We tried to talk to management about the mistake. We got ignored.
We tried the BBB and complained. No response. When we decided to close down our savings account with them, they asked why we were leaving. We told them our story and we received no apologies. We got the cold shoulder. So we went down the street to open another account with another bank.
My daughter had her debit card stolen, over $200 was charged to her card fraudulently. When she called Chase to report it, they refunded the money that was charged, but refused to refund the overdraft charges she got on items that were set to be paid out on her card before it was stolen. She was told that they could not reverse the overdraft charges because they were not part of the theft. She had enough money in her account to pay said bills before her card was stolen, so the charges should have been reversed as bank error.
I have a car finance through your company and i came in today to make a payment. I was third in line,once it was my turn i made my payment and then asked for three rolls of quarters. The clerk asked me to step aside so they could help the people behind me. I patiently waited for them to help the three people behind me but then the clerks proceeded to help the drive through and i was left waiting for fifteen minutes. Since it was such a hassle i decided to forget the quarters. I wanted to inform you that i am not happy with the service i received today.