I've been a long-time customer of this bank before they became Chase. And for the most part I have been happy with them.
Recently, we sent a wire transfer out of country for thousands of dollars. It was the bank's manager that helped with the paperwork. We were going to send out two transfers. We made it abundantly clear that we wanted to send the funds in dollars to the foreign bank. The bank manager assured us that it would go out just as we discussed. We didn't find out until the transfer was completed that we got screwed over by Chase mishandling the paperwork. Somehow, the first transfer was made in dollars and the second made in dinars. Because of the exchange rate from dollars to dinars, we lost thousands of dollars.
We contacted the bank manager to find out what happened. It looks like the paperwork got mixed up and we signed the wrong ones on the second transfer. Chase's bank manager was the one that prepared the paperwork while we were there. She knew what we wanted to do. She prepared the correct the paperwork the first time and somehow flubbed the second. We tried to talk to management about the mistake. We got ignored. We tried the BBB and complained. No response.
When we decided to close down our Savings account with them, they asked why we were leaving. We told them our story and we received no apologies. We got the cold shoulder. So we went down the street to open another account with another bank.
Chase signed up my credit card to receive online billing only, something I never request. Worse yet when I tried to access the email bill I was told I could not get it on the road because my computer wasn't registered with them.Them came a $35.00 fee plus, which they refuse to remove.I have been a loyal good customer for years but I advise everyone to stay away from CHASE.