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LTOLED's Profile Image

2 out of 5 marks

Reviewed by LTOLED

May 10th 2012

Electronic wire transfer that lost me thousands

I've been a long-time customer of this bank before they became Chase. And for the most part I have been happy with them.

Recently, we sent a wire transfer out of country for thousands of dollars. It was the bank's manager that helped with the paperwork. We were going to send out two transfers. We made it abundantly clear that we wanted to send the funds in dollars to the foreign bank. The bank manager assured us that it would go out just as we discussed. We didn't find out until the transfer was completed that we got screwed over by Chase mishandling the paperwork. Somehow, the first transfer was made in dollars and the second made in dinars. Because of the exchange rate from dollars to dinars, we lost thousands of dollars.

We contacted the bank manager to find out what happened. It looks like the paperwork got mixed up and we signed the wrong ones on the second transfer. Chase's bank manager was the one that prepared the paperwork while we were there. She knew what we wanted to do. She prepared the correct the paperwork the first time and somehow flubbed the second. We tried to talk to management about the mistake. We got ignored. We tried the BBB and complained. No response.

When we decided to close down our Savings account with them, they asked why we were leaving. We told them our story and we received no apologies. We got the cold shoulder. So we went down the street to open another account with another bank.

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Other Chase Reviews

HusamBrohi's Profile Image

Reviewed by HusamBrohi

Apr 18th 2014

1 out of 5 marks

Do not bank with Chase

I have been a Chase customer for over 5 years but recently went through one of the worst experiences with a bank. Essentially, a large deposit from another reputable financial institution triggered a fraud alert and Chase, without contacting me, decided to freeze my funds to investigate. The fraud and control department was so inept they did not have the right number to contact that institution -- I think they googled the number and got the investment office who could not validate the funds so Chase decided to close my account, once again without contacting me.

Once I found out (through a letter in the mail), contacted the local branch manager who then contacted the institution to verify and resolved the matter in 5 minutes -- but the wheels were already in motion. For over 2 weeks no access to funds and could not pay bills including mortgage. Luckily I had back-up but think of those folks whose funds are all tied to one account.

The bank manager told me this happens all the time to and is very frustrated with this process - it seems they use a shotgun approach to fraud, surprising in this day and age that they can not accurately detect and assume everyone is a fraudster. Nevertheless I am banking with a credit union now.

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andrear's Profile Image

Reviewed by andrear

Apr 8th 2014

1 out of 5 marks

Dreadful-do NOT get with this bank!

I am closing my Chase account first thing in the morning. They are scamming people, playing with their income as if it's a monopoly game. For these 2 years of being with them (only due to the convenient location), I never knew how much money I had, how much I spent, or how much I saved because they play around with their customers as if they're marionettes. They are rude, they refuse to explain where did your money disappear, they don't ask for your consent on things they need to explain to you because they will cost you money when you're opening the new account such as savings. They approve a small portion of your check no matter for how long you've been getting paid with the same type of check, and then approve the rest after 10+ days. If you chose to pay bills through Chase bill pay, they send the money away for a day or two, out of which only portion gets returned as "credit" back to your account, using a 'malfunction' as an excuse they couldn't send the payments the day you sent them, and refusing to explain things such as, if the person I was sending the money to never got it, why did only a part of it get credited back? Where is the rest of the money I worked hard for, Chase? And when it comes to companies, banks, specifically, dealing with my money, I'd rather never hear the word such as "malfunction". And if I do, I better get e big, fat explanation for hearing it. The Vice-President of the Chase I go to(soon to be past tense), is Vera Agropian. I'm stating this, desperately hoping that something will change in this bank, and as usually, it should start from the base of the problem. She is incredibly unhelpful, rude, treats you as if you have no reason to be in 'her' bank, and as if she is better than anyone else in the bank. A prime example of power-corrupted monster. Sad thing is that she can't even speak English fluently. I've been in United States for 3 years, and sadly, this is just one of the few companies that makes me regret leaving Europe.

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