I've banked with Chase since I first got a bank account, and have been nothing but impressed with their services. They were very helpful with setting up a college account for me, gave me good information on credit cards, and are always nice and friendly whenever I go in to make deposits or withdraw funds.
The biggest reason I am impressed with Chase is because of their international service. I have been abroad off and on for the past ten months and have had a few instances where I had a concern about my card and needed to phone the bank. If you've ever traveled (with limited phone credit and anxiety about money) you know how scary it can be, but all three times I called in, Chase took my call right away. I was never put on hold, and when I had to input my account information, the same person who had helped me stayed on the line with me. It really seemed like the people helping me cared about making sure my problem was resolved and, unlike some places where you call in and they rush to get you off the line, they made sure I understood everything that was going on. I had an extremely positive experience and will definitely continue to bank with Chase in the future.
On Black Friday I lost my pocketbook. I lost my drivers license and my bank card and all my credit cards. I do have my temporary drivers license, with no picture on it. I went to the branch to get a bank card, since the one that was mailed to my address, is still not there, my husband was with me too. The person who was working with me said she would ask me some questions. I told her that I use this bank card as cash/ it is impossible for me to remember every single transaction I made in last one week or so, any way I do appreciate that it is probably customer safety. In that case it would be probably better if she would just say "no" , "we can't give you a card, you have to wait for your mail", rather than asking the the same question again and again and making me feel like a stupid person.
My Credit/Debit card expired in May/13. Since then I've not been able to get a new one (renewed), despite a bunch of e-mails trying to do so.