Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,643
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Rates
Citibank
Add
Bank Rates
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
TGJ35's Profile Image

2 out of 5 marks

Reviewed by TGJ35

Jan 4th 2013

Horrible

Not enough time in the day to explain. Our business had an ex partner write a check at the bank and the bank checked and found out he was not a signer anymore on the account. The ex employee proceeded to convince them it was a mistake and the bank manager or assistant manager, without calling the other two partners, decided to cash an $8,000 check for him. We were told 24-48 hours to investigate and the money would be returned. B... S...!!! 3 weeks later and my partner had to get upset at them to get "deanna" at the bank to admit a decision had been made.

After dealing with the fraud department, they admitted their job is to "protect the bank. " but, somebody made an obvious mistake at that branch and won't come clean. This deanna lady seems to not be telling the whole truth to protect her job...... But their lack of cooperation with the fraud department and complete lies to my business partner is appalling! Return our money and prosecute the perpetrator.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Chase Reviews

trismon04aolcom's Profile Image

Reviewed by trismon04aolcom

Jul 2nd 2014

1 out of 5 marks

Chase is the worst bank ever!

I have been with chase for years and it is getting horrible by the day! When you call customer service you get a foreigner that you can't understand,and the one who you can understand are not helpful. I can't lie there was a guy in the past that was awesome. But everyone else sucks. This year I have racked up more than $400 in fees and it's only been 6 months. A direct deposit of more than $1000.00 was going in every week. I know that's chump change for you guys. But I'm taking my direct deposit to navy federal. It's sad because I really liked this bank that's why I stuck around for the last 5 years.

Is this review helpful? ▲ Yes 2 ▼ No 0

jpeterson's Profile Image

Reviewed by jpeterson

Aug 1st 2014

1 out of 5 marks

I Hate Chase Bank

Ok, let me start out by saying “i really had chase bank”. I tried to put cash into sons checking account today. I had cash so it would available to him without having to wait. After waiting 15 minutes in line because they only had one teller open i learned that because my name was not on his account they would not let me deposit my money. I explained to her that i was trying to put money in his account, not trying to take it out. She said unless my name was on his account i could not do it. I asked her how i was supposed to get money down to him if i could not deposit into his account. She told me that as of march 3rd it was company policy not to let people deposit money if their name was not on the account. They are trying to prevent “money laundering”. So according to chase bank i could be laundering money $100. 00 at a time. So what we have to do is have my wife put the cash into her chase account and then she can transfer it to sons account. That’s twice the work and headache to get to the same outcome. Come on chase get your head out of your ass.

Is this review helpful? ▲ Yes 3 ▼ No 0

Post a review View all Reviews