Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Chase Customer Review

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TGJ35's Profile Image

2 out of 5 marks

Reviewed by TGJ35

Jan 4th 2013

Horrible

Not enough time in the day to explain. Our business had an ex partner write a check at the bank and the bank checked and found out he was not a signer anymore on the account. The ex employee proceeded to convince them it was a mistake and the bank manager or assistant manager, without calling the other two partners, decided to cash an $8,000 check for him. We were told 24-48 hours to investigate and the money would be returned. B... S...!!! 3 weeks later and my partner had to get upset at them to get "deanna" at the bank to admit a decision had been made.

After dealing with the fraud department, they admitted their job is to "protect the bank. " but, somebody made an obvious mistake at that branch and won't come clean. This deanna lady seems to not be telling the whole truth to protect her job...... But their lack of cooperation with the fraud department and complete lies to my business partner is appalling! Return our money and prosecute the perpetrator.

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Other Chase Reviews

Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

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CASHPOLICY's Profile Image

Reviewed by CASHPOLICY

Feb 17th 2015

1 out of 5 marks

Will Not Take Cash For A Deposit!

My father is in the hospital and i went to his bank to make a small cash deposit ($400) into his account, and was told that since i was not on the account they would not allow me to make a deposit of cash. Never heard of a bank refusing cash. They said he had to be with me in the car or they could not take my cash. I spoke to the manager and she confirmed that chase's policy is not to take cash from a non account holder. Crazy business.

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