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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Chase Customer Review

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TGJ35's Profile Image

2 out of 5 marks

Reviewed by TGJ35

Jan 4th 2013

Horrible

Not enough time in the day to explain. Our business had an ex partner write a check at the bank and the bank checked and found out he was not a signer anymore on the account. The ex employee proceeded to convince them it was a mistake and the bank manager or assistant manager, without calling the other two partners, decided to cash an $8,000 check for him. We were told 24-48 hours to investigate and the money would be returned. B... S...!!! 3 weeks later and my partner had to get upset at them to get "deanna" at the bank to admit a decision had been made.

After dealing with the fraud department, they admitted their job is to "protect the bank. " but, somebody made an obvious mistake at that branch and won't come clean. This deanna lady seems to not be telling the whole truth to protect her job...... But their lack of cooperation with the fraud department and complete lies to my business partner is appalling! Return our money and prosecute the perpetrator.

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Other Chase Reviews

chrisjeon's Profile Image

Reviewed by chrisjeon

Apr 14th 2015

3 out of 5 marks

Mediocre

It's ok

Is this review helpful? ▲ Yes 1 ▼ No 0

LCruz's Profile Image

Reviewed by LCruz

Apr 8th 2015

1 out of 5 marks

Depositing cash into account

I have been a client for more than 8 years and today I experienced unprofessional behavior. I had sent my mother to make a cash deposit into my account which I provided her with the account number. when she went to the branch she was denied to make the cash deposit of only $100 due to this new rule of cash deposit. You must be the account holder to do so. This means that I will occur NSF fees due to automatic debits. This is saying that if you Don't have millions you will be treated like a loser. The branch manager was rude and nasty and would not even talk to me on the phone. Unfortunately I'm sick in bed and can not make it to a branch now after tonight I will be in the negative status with the bank because they will not accept cash deposit. This is the only bank that has this rule. This is just a way for them to get fee income. So disappointed!!! I will never recommend CHASE to no one!!

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