Not enough time in the day to explain. Our business had an ex partner write a check at the bank and the bank checked and found out he was not a signer anymore on the account. The ex employee proceeded to convince them it was a mistake and the bank manager or assistant manager, without calling the other two partners, decided to cash an $8,000 check for him. We were told 24-48 hours to investigate and the money would be returned. B... S...!!! 3 weeks later and my partner had to get upset at them to get "deanna" at the bank to admit a decision had been made.
After dealing with the fraud department, they admitted their job is to "protect the bank. " but, somebody made an obvious mistake at that branch and won't come clean. This deanna lady seems to not be telling the whole truth to protect her job...... But their lack of cooperation with the fraud department and complete lies to my business partner is appalling! Return our money and prosecute the perpetrator.
I have had my account with chase for more than two years now. At one time i had, a brokerage, a saving, a checking and two credit card accounts with them. Everything was good till just now when i got a letter in the mail that my account will be closed in two weeks. Called the customer services, who basically told me that bank has performed analysis of my account and found that i wasn't worth the risk based on my account history and therefore have decided to terminate my account.
I am really disappointed in this decision because i feel that i have been declared guilty without any trial. I really don't know if they can do that and i am not interested to pursue this matter any further because if chase doesn't want me as a customer then i don't want it as my bank either and i will switch to another bank. I do feel depressed and worried as to what might have caused them to flag my account (which they will not tell me). I did had a couple of wire transfer from my home country one 10 k and another 20k but both of them were about a year ago. Also took some cash (about 5k) from my account about a month ago and then redeposited in the same amount to pay a credit card bill of another bank.
Other than these all i have been doing with this account is putting money into it and paying my chase credit cards bills. In the end, i am upset and i wanna tell everyone who might be looking into chase as their bank that this bank is not depandable and can kick it's customer out without any explanation. To be fair to chase, i would say that i liked their services (especially online account) till it lasted, but i don't think it was worth it. In the end i am very disappointed in chase!
I had a problem with online transfer. My payment was delayed by a day. This is first time. They charged late fee, finance charges. Even though I requested the fee be waived, they are not ready to waive it for first time. This is really bad. But other banks do that. CHASE IS BAD BANK. DON'T HAVE AN ACCOUNT WITH CHASE.