MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My sister has been dead for 5 years and i live in her home. She had an equity loan with chase. The title is in escrow to finalize full title transferred to my parents. After chase sends 3 letters here to this address which they know she's deceased, i call chase and tell them i am her brother, a businessman with 1000's of customers, and understand privacy however i only want the chase "business process" rules, not specific details of my sisters loan. I tell the customer service person, in the spirit of me being an internet author writing an article on how chase does business i want to
1) know why (as a business process) chase would send letters to the address of a diseased person (any person regardless who),
2) why form letters would be sent to any person saying an account cannot be closed (the public rule in the spirit of an article being written, an instructive rule, not details of this particular account). That any generic answer would be instructive. The rep refused to speak about anything. I told him the general public is pretty tired of big banks and their dealings and that i can only write about what i'm not being told then.
That the fact they will not be instructive at all about their business practices fuels the outrage brewing the in the public eye. And it is an outrage banks do not want you to understand their business processes and do not provide better customer support. I in the past closed a credit card acquired by chase for charging a late fee when i never got a statement during their transition period, and unlike other cards that have discretionary power to wave fees chase would not, so rather than keep me as a customer they cared not that i closed my account. Because i feel chase customer support is the worst i've ever experienced aside from some cell phone and cable companies, i support boycotting chase bank!
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.
About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.
I'll never go back. They keep you waiting forever too.