My sister has been dead for 5 years and i live in her home. She had an equity loan with chase. The title is in escrow to finalize full title transferred to my parents. After chase sends 3 letters here to this address which they know she's deceased, i call chase and tell them i am her brother, a businessman with 1000's of customers, and understand privacy however i only want the chase "business process" rules, not specific details of my sisters loan. I tell the customer service person, in the spirit of me being an internet author writing an article on how chase does business i want to
1) know why (as a business process) chase would send letters to the address of a diseased person (any person regardless who),
2) why form letters would be sent to any person saying an account cannot be closed (the public rule in the spirit of an article being written, an instructive rule, not details of this particular account). That any generic answer would be instructive. The rep refused to speak about anything. I told him the general public is pretty tired of big banks and their dealings and that i can only write about what i'm not being told then.
That the fact they will not be instructive at all about their business practices fuels the outrage brewing the in the public eye. And it is an outrage banks do not want you to understand their business processes and do not provide better customer support. I in the past closed a credit card acquired by chase for charging a late fee when i never got a statement during their transition period, and unlike other cards that have discretionary power to wave fees chase would not, so rather than keep me as a customer they cared not that i closed my account. Because i feel chase customer support is the worst i've ever experienced aside from some cell phone and cable companies, i support boycotting chase bank!
I have been banking at this branch for over 6 years and they have never given me good customer service. I have had several situations where i needed help and each time they failed at making me feel comfortable. Today i left the branch and felt like they thought i was some kind of criminal. They were not friendly and i felt humiliated. I will not enter that branch again.
Yesterday I spent 4 hours online internationally from the Netherlands attempting to wire funds out of my checking account. What takes a number of seconds in the Netherlands with updated banking systems takes half a work day in the US. And still the wire failed. Why? Not because I did this incorrectly or did not have the funds - but because I couldn't answer arcane security questions such as when did you open up your bank account and at what address (some 25 years ago)?
If I didn't produce the exact date and exact address I failed this question. Other questions such as why are you transferring this money were also posed as security questions and since I refused to divulge personal information the transfer was rejected. Moreover, the online transfer website doesn't work for international customers who don't have a US telephone. And the online support had to provide activation codes. Further, I had to provide my log-in codes and passwords some 8 times as I was re-directed 8 times to different departments.And most of these conversations were completely incomprehensibly because of an incredibly bad connection. Now I am forced to wait 24 hours to attempt once again to transfer MY money for my personal use.
Finally, my Chase credit card charged some 180 dollars in fees to purchase international plane tickets with American dollars paid from my Chase checking account to an American company (Delta). They claimed that these fees were conversion fees and sent me a form letter when I protested. These are utterly usury and corrupt business practices. I will be ending my account with CHASE as soon as possible.