My sister has been dead for 5 years and I live in her home. She had an equity loan with Chase. The title is in escrow to finalize full title transferred to my parents.
After Chase sends 3 letters here to this address which they know she's deceased, I call Chase and tell them I am her brother, a businessman with 1000's of customers, and understand privacy however I only want THE Chase "business process" rules, not specific details of my sisters loan.
I tell the customer service person, in the spirit of me being an internet author writing an article on how Chase does business I want to 1) know why (as a business process) Chase would send letters to the address of a diseased person (any person regardless who), 2) why form letters would be sent to any person saying an account cannot be closed (the public rule in the spirit of an article being written, an instructive rule, not details of this particular account). That any generic answer would be instructive.
The rep refused to speak about anything. I told him the general public is pretty tired of big banks and their dealings and that I can only write about what I'm not being told then. That the fact they will not be instructive at all about their business practices fuels the outrage brewing the in the public eye. And it is an outrage banks do not want you to understand their business processes and do not provide better customer support.
I in the past closed a credit card acquired by Chase for charging a late fee when I never got a statement during their transition period, and unlike other cards that have discretionary power to wave fees Chase would not, so rather than keep me as a customer they cared not that I closed my account.
Because I feel Chase customer support is the WORST I've ever experienced aside from some cell phone and cable companies, I support BOYCOTTING CHASE BANK!
On Black Friday I lost my pocketbook. I lost my drivers license and my bank card and all my credit cards. I do have my temporary drivers license, with no picture on it. I went to the branch to get a bank card, since the one that was mailed to my address, is still not there, my husband was with me too. The person who was working with me said she would ask me some questions. I told her that I use this bank card as cash/ it is impossible for me to remember every single transaction I made in last one week or so, any way I do appreciate that it is probably customer safety. In that case it would be probably better if she would just say "no" , "we can't give you a card, you have to wait for your mail", rather than asking the the same question again and again and making me feel like a stupid person.
My Credit/Debit card expired in May/13. Since then I've not been able to get a new one (renewed), despite a bunch of e-mails trying to do so...