My sister has been dead for 5 years and I live in her home. She had an equity loan with Chase. The title is in escrow to finalize full title transferred to my parents.
After Chase sends 3 letters here to this address which they know she's deceased, I call Chase and tell them I am her brother, a businessman with 1000's of customers, and understand privacy however I only want THE Chase "business process" rules, not specific details of my sisters loan.
I tell the customer service person, in the spirit of me being an internet author writing an article on how Chase does business I want to 1) know why (as a business process) Chase would send letters to the address of a diseased person (any person regardless who), 2) why form letters would be sent to any person saying an account cannot be closed (the public rule in the spirit of an article being written, an instructive rule, not details of this particular account). That any generic answer would be instructive.
The rep refused to speak about anything. I told him the general public is pretty tired of big banks and their dealings and that I can only write about what I'm not being told then. That the fact they will not be instructive at all about their business practices fuels the outrage brewing the in the public eye. And it is an outrage banks do not want you to understand their business processes and do not provide better customer support.
I in the past closed a credit card acquired by Chase for charging a late fee when I never got a statement during their transition period, and unlike other cards that have discretionary power to wave fees Chase would not, so rather than keep me as a customer they cared not that I closed my account.
Because I feel Chase customer support is the WORST I've ever experienced aside from some cell phone and cable companies, I support BOYCOTTING CHASE BANK!
While I didn't intentionally become a Chase member, I am happy with their service and checking account. I signed up years ago for Great Western, which was bought out by WaMu, which was acquired by JP Morgan Chase.
I have a regular checking account. The fee is waived each month because I use direct deposit. While I also have an Ally Bank checking and savings, I like to keep my free Chase account because I am able to utilize ATM machines pretty conveniently.
I have been a Chase customer now for about 5 years. Their online banking is easy to use, Chase QuickPay is convenient and I like finding ATMs on every corner, in LA and NY.
Until Ally makes brick and mortar locations, I will keep my Chase.
I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.