My sister has been dead for 5 years and I live in her home. She had an equity loan with Chase. The title is in escrow to finalize full title transferred to my parents.
After Chase sends 3 letters here to this address which they know she's deceased, I call Chase and tell them I am her brother, a businessman with 1000's of customers, and understand privacy however I only want THE Chase "business process" rules, not specific details of my sisters loan.
I tell the customer service person, in the spirit of me being an internet author writing an article on how Chase does business I want to 1) know why (as a business process) Chase would send letters to the address of a diseased person (any person regardless who), 2) why form letters would be sent to any person saying an account cannot be closed (the public rule in the spirit of an article being written, an instructive rule, not details of this particular account). That any generic answer would be instructive.
The rep refused to speak about anything. I told him the general public is pretty tired of big banks and their dealings and that I can only write about what I'm not being told then. That the fact they will not be instructive at all about their business practices fuels the outrage brewing the in the public eye. And it is an outrage banks do not want you to understand their business processes and do not provide better customer support.
I in the past closed a credit card acquired by Chase for charging a late fee when I never got a statement during their transition period, and unlike other cards that have discretionary power to wave fees Chase would not, so rather than keep me as a customer they cared not that I closed my account.
Because I feel Chase customer support is the WORST I've ever experienced aside from some cell phone and cable companies, I support BOYCOTTING CHASE BANK!
I have been a loyal chase customer for 10 years and have requested a lowering of my interest rate -- which is currently at 29%. I make my payments on time and am RARELY late.. if I am late, then I pay a late FEE, which is never reversed. Point is, I have good credit and have been a paying customer for years. And this is the thanks I get? Chase, you get 1 big fat star for your loyalty ;0)
The Kings Plaza branch let someone with no idea withdraw a total of $5000 from my account twice in a day with no red flag. Then the same person went to a branch in Bed-Stuy in the same day to withdraw another $3,200 - all in the same day with again no suspicion. Chase will not reimburse me the money because it was a debit card. It's 2014 where people are duplicating debit cards and using the same pins. This has happened to too many people. Stay away from Chase.