Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

5,643
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank News
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
Erniepen's Profile Image

1 out of 5 marks

Reviewed by Erniepen

Apr 19th 2012

Horrible Customer Service

Rented space to builder he got credit card using my address. Chase supplied my personal information. I'm elderly blind and disabled surviving on little social security. Company rep tracey dowels says i'm responsible

regardless what nj supierior court says as contractor confessed he had help from chase to falsy obtain credit using other identity. Contractor always paid but now chase will refuse payment as usual to get revenge for filing case against them in two year ibalway paid on time

they closed two accounts and reduce 25 k credit to 8000 balance i had on personal account why the court seen this as fraud it is clear chase is a dishonest company with no regard to laws or courts or customers filed complaint also with attorney general office for interstate matters if you have problem with chase please file complaint with attorney genera office to put a end to chase abuse

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Chase Reviews

elizabey's Profile Image

Reviewed by elizabey

Jan 27th 2015

1 out of 5 marks

Horrible Customer Service

My daughter had her debit card stolen, over $200 was charged to her card fraudulently. When she called Chase to report it, they refunded the money that was charged, but refused to refund the overdraft charges she got on items that were set to be paid out on her card before it was stolen. She was told that they could not reverse the overdraft charges because they were not part of the theft. She had enough money in her account to pay said bills before her card was stolen, so the charges should have been reversed as bank error.

Is this review helpful? ▲ Yes 1 ▼ No 0

maxrobin's Profile Image

Reviewed by maxrobin

Jan 20th 2015

1 out of 5 marks

Very Disappointed

I have a car finance through your company and i came in today to make a payment. I was third in line,once it was my turn i made my payment and then asked for three rolls of quarters. The clerk asked me to step aside so they could help the people behind me. I patiently waited for them to help the three people behind me but then the clerks proceeded to help the drive through and i was left waiting for fifteen minutes. Since it was such a hassle i decided to forget the quarters. I wanted to inform you that i am not happy with the service i received today.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews