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Erniepen's Profile Image

1 out of 5 marks

Reviewed by Erniepen

Apr 19th 2012

Horrible customer service

Rented space to builder he got credit card using my address. chase supplied my personal information. I'm elderly blind and disabled surviving on little social security .company rep tracey dowels says I'm responsible

Regardless what nj supierior court says as contractor confessed he had help from chase to falsy obtain credit using other identity .

Contractor always paid but now chase will refuse payment as usual to get revenge for filing case against them in two year ibalway paid on time

They closed two accounts and reduce 25 k credit to 8000 balance I had on personal account why the court seen this as fraud it is clear Chase is a dishonest company with no regard to laws or courts or customers filed complaint also with attorney general office for interstate matters if you have problem with chase please file complaint with attorney genera office to put a end to chase abuse

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pipen123's Profile Image

Reviewed by pipen123

Jul 28th 2014

1 out of 5 marks

BEWARE HOW YOU CLOSE YOUR ACCOUNT!

I banked with Chase for a number of years and had several accounts with them during this time. However, decided to close my account with them because there is a bank closer to my house. I am a busy person, and gas is expensive these days, so I did what any reasonable busy person would do--CALL and close it over the phone. Here is where my troubles began...it is almost 1 month to the day and I STILL do NOT have my money--despite the fact I told them I needed it for rent and bills.

After waiting 5 - 7 business days and realizing the check was NOT in the mail, I immediately went into a branch and was told that I should probably wait another few days because they were going to have to stop the check and it might make it go slower. I waited another 2 days and then called the phone center and explained my check hadn't arrived yet (I was on the phone being routed to the right person and left on hold for 30+ minutes). I finally spoke with someone but was told I'd have to fill out an affadavit to report the lost check and that would be best to do in the bank. So, off to the nearest branch I go...only to find out I need to go to the branch the call center rep had spoken with. Finally, it's Tuesday and I'm in the branch and I coordinate a call between the gal I was speaking with and the banking specialist at the branch. I sign the affadavit and am told that I will have my check by Friday. Saturday, still no check and I take another trip to the branch and meet with the manager who calls the call center (and she is on hold forever, she tells met to go and she'll "call me"). The branch manager never called back with an explanation or apology!

It's Monday, I'm LIVID...still no check, still no answer. I call and escalate this to the top of the call center and am told that I will receive a call with an answer "in an hour"....well, that hour is long past.

CLOSE your account in the branch QUICK, or be prepared to CHASE your money! -10 customer service

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jasonlewis's Profile Image

Reviewed by jasonlewis

Jul 28th 2014

5 out of 5 marks

Great Bank, Great Credit Cards, High Cash Back, Great Checki

I have several Chase cards and services. They are a great bank! My two favorites are the Amazon card and the Freedom! If you would like $100 Bonus for freedom use this link!

[Link Removed]

I just used my freedom card on my vacation and with the 5% cash back on gas, the 5% bonus cashback for booking from hotels.com. I earned pretty much enough cash back to pay for one night of my vacation! Can't beat that!

Their customer service is top notch. I wanted to combine the credit of two cards so I would have a higher limit on one of my cards! They allow it and put up no fight over it. I was very pleased!

I also have a checking account through them and it is top notch!

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