Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

5,643
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
Citibank
Add
Bank News
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
Worthington's Profile Image

1 out of 5 marks

Reviewed by Worthington

May 10th 2012

It Is The Worst Bank I Have Ever Done Business With. Chase Bank Makes It Impossible To Operate A Business.

I have never given them a deposit that was not good, yet they hold every deposit for long periods unless i make a fuss. I just had a payment to ford declined - with 10 times the amount of the payment in my account? I was told it was an abnormal transaction. Is is abnormal to make a car payment on a company vehicle via your company bank account. How does this look to ford credit? I spend way too much time on the phone trying to resolve issues.

Chase bank is the worst bank i have ever done business with. I also had them hold a check from a very wealthy customer of mine. They said they were unable to verify the fund. Ok i get it. So i had my customer contact his contact at his bank to contact chase to validate that the check would clear - the funds had been debited by chase 2 days prior to us being told they were putting an extended hold on the check. You tell me? Chase debited the money out of my customers account but could not verify that the check would clear. Really!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Chase Reviews

Jonathan M's Profile Image

Reviewed by Jonathan M

Mar 21st 2011

3 out of 5 marks

Positive

After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.

Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.

Is this review helpful? ▲ Yes 2 ▼ No 1

viza123's Profile Image

Reviewed by viza123

May 22nd 2015

1 out of 5 marks

Very poor service

About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.

I'll never go back. They keep you waiting forever too.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews