Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Chase Customer Review

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Worthington's Profile Image

1 out of 5 marks

Reviewed by Worthington

May 10th 2012

It Is The Worst Bank I Have Ever Done Business With. Chase Bank Makes It Impossible To Operate A Business.

I have never given them a deposit that was not good, yet they hold every deposit for long periods unless i make a fuss. I just had a payment to ford declined - with 10 times the amount of the payment in my account? I was told it was an abnormal transaction. Is is abnormal to make a car payment on a company vehicle via your company bank account. How does this look to ford credit? I spend way too much time on the phone trying to resolve issues.

Chase bank is the worst bank i have ever done business with. I also had them hold a check from a very wealthy customer of mine. They said they were unable to verify the fund. Ok i get it. So i had my customer contact his contact at his bank to contact chase to validate that the check would clear - the funds had been debited by chase 2 days prior to us being told they were putting an extended hold on the check. You tell me? Chase debited the money out of my customers account but could not verify that the check would clear. Really!

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Other Chase Reviews

Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

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CASHPOLICY's Profile Image

Reviewed by CASHPOLICY

Feb 17th 2015

1 out of 5 marks

Will Not Take Cash For A Deposit!

My father is in the hospital and i went to his bank to make a small cash deposit ($400) into his account, and was told that since i was not on the account they would not allow me to make a deposit of cash. Never heard of a bank refusing cash. They said he had to be with me in the car or they could not take my cash. I spoke to the manager and she confirmed that chase's policy is not to take cash from a non account holder. Crazy business.

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