Overall Rating

C+
Grade

Chase Report Card

Overall rating score 44%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

5,684
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
Citibank
Add
Bank News
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
Worthington's Profile Image

1 out of 5 marks

Reviewed by Worthington

May 10th 2012

It is the worst bank I have ever done business with. Chase bank makes it impossible to operate a business.

I have never given them a deposit that was not good, yet they hold every deposit for long periods unless I make a fuss. I just had a payment to Ford declined - with 10 times the amount of the payment in my account???? I was told it was an abnormal transaction. Is is abnormal to make a car payment on a company vehicle via your company bank account. How does this look to Ford Credit? I spend way too much time on the phone trying to resolve issues. Chase bank is the worst bank I have ever done business with. I also had them hold a check from a very wealthy customer of mine. They said they were unable to verify the fund. OK I get it. So I had my customer contact his contact at his bank to contact chase to validate that the check would clear - The funds had been debited by chase 2 days prior to us being told they were putting an extended hold on the check. You tell me? Chase debited the money out of my customers account but could not verify that the check would clear. REALLY!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Chase Reviews

marthaketelsen's Profile Image

Reviewed by marthaketelsen

Mar 31st 2014

1 out of 5 marks

stupid rule

We opened checking account so my son could go to out of state school and I could deposit into his account. Now a new rule could not deposit $300 cash into his account. Not a large sum of money. Can't wait to close this account. Other banks in town. bye bye chase. stupid new rule. I hope you luck with all the aggravation you are going to cause us.

Is this review helpful? ▲ Yes 2 ▼ No 0

andrear's Profile Image

Reviewed by andrear

Apr 8th 2014

1 out of 5 marks

Dreadful-do NOT get with this bank!

I am closing my Chase account first thing in the morning. They are scamming people, playing with their income as if it's a monopoly game. For these 2 years of being with them (only due to the convenient location), I never knew how much money I had, how much I spent, or how much I saved because they play around with their customers as if they're marionettes. They are rude, they refuse to explain where did your money disappear, they don't ask for your consent on things they need to explain to you because they will cost you money when you're opening the new account such as savings. They approve a small portion of your check no matter for how long you've been getting paid with the same type of check, and then approve the rest after 10+ days. If you chose to pay bills through Chase bill pay, they send the money away for a day or two, out of which only portion gets returned as "credit" back to your account, using a 'malfunction' as an excuse they couldn't send the payments the day you sent them, and refusing to explain things such as, if the person I was sending the money to never got it, why did only a part of it get credited back? Where is the rest of the money I worked hard for, Chase? And when it comes to companies, banks, specifically, dealing with my money, I'd rather never hear the word such as "malfunction". And if I do, I better get e big, fat explanation for hearing it. The Vice-President of the Chase I go to(soon to be past tense), is Vera Agropian. I'm stating this, desperately hoping that something will change in this bank, and as usually, it should start from the base of the problem. She is incredibly unhelpful, rude, treats you as if you have no reason to be in 'her' bank, and as if she is better than anyone else in the bank. A prime example of power-corrupted monster. Sad thing is that she can't even speak English fluently. I've been in United States for 3 years, and sadly, this is just one of the few companies that makes me regret leaving Europe.

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?