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Overall rating score 44%
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Chase Customer Review

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Worthington's Profile Image

1 out of 5 marks

Reviewed by Worthington

May 10th 2012

It is the worst bank I have ever done business with. Chase bank makes it impossible to operate a business.

I have never given them a deposit that was not good, yet they hold every deposit for long periods unless I make a fuss. I just had a payment to Ford declined - with 10 times the amount of the payment in my account???? I was told it was an abnormal transaction. Is is abnormal to make a car payment on a company vehicle via your company bank account. How does this look to Ford Credit? I spend way too much time on the phone trying to resolve issues. Chase bank is the worst bank I have ever done business with. I also had them hold a check from a very wealthy customer of mine. They said they were unable to verify the fund. OK I get it. So I had my customer contact his contact at his bank to contact chase to validate that the check would clear - The funds had been debited by chase 2 days prior to us being told they were putting an extended hold on the check. You tell me? Chase debited the money out of my customers account but could not verify that the check would clear. REALLY!

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Other Chase Reviews

CustomerinNewJerse's Profile Image

Reviewed by CustomerinNewJerse

Apr 23rd 2014

1 out of 5 marks

Chase Ads are scams

I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.

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davidartist13's Profile Image

Reviewed by davidartist13

Apr 14th 2014

2 out of 5 marks

The branch customer service is great, but there are problems with the website -- see below.

There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.

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