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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Chase Customer Review

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FreedomDefender's Profile Image

1 out of 5 marks

Reviewed by FreedomDefender

Dec 28th 2012

Nightmare after nightmare with more to come!

Inept, incompetent staff at the local branch; policies that inhibit being able to access MY money at MY convenience; and poor hiring practices that result in having to deal with employees with limited English proficiency and poor grasp of the language. Interaction with any service workers illustrates the rapid decline of intelligence in the U.S., but it is especially unacceptable in an institution charged with protecting my money. CHASE is already at the top of the list for banks set to fail; they need our money much more than we need them. It is inexcusable to for executives to perpetuate the banks' decline. No doubt, they are counting that campaign contributions will ensure yet another bailout and perpetuate the insidious practice of shifting blame from personal accountability.

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Other Chase Reviews

Jennb21's Profile Image

Reviewed by Jennb21

May 21st 2015

1 out of 5 marks

Unbelievable

Tried to use my card today to buy rabbit food (like $10) and was told the card was invalid. So I called Chase thinking now what and was transferred to three different people and put on hold for 40minutes before they could figure out the problem. I was told word for word that Chase has made a decision that they no longer want to bank with me and my account is terminated. I was not given a reason even though I kept asking why, all they said was they could not disclose that information to me. I said what happens to my money, they said I will receive a check for the money in my account, in TEN DAYS!! My money and account is frozen for almost two weeks!!!! I have no access to my money that may I add is mine and I earned! I told them I don't carry enough cash on me to get me through 2 weeks and they said sorry you will receive the check in 10 days. I have not been delinquent with my Chase accounts; no bounced checks, I pay my bills before the due date of each month and have a good amount of money in both my checking and saving accounts and a very good credit score! I have never been so disrespected,astonished, and disgusted in my life! My family and I have banked with Chase for years!! What company wants to let go customers??? I encourage everyone to get out of Chase while you still can! I have been told this happens frequently and you are pretty much just screwed for something that is not your fault! Needless to say my family and I will be terminating our business with Chase and contacting the better business bureau and reporting this horrible horrible company!

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Jonathan M's Profile Image

Reviewed by Jonathan M

Mar 21st 2011

3 out of 5 marks

Positive

After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.

Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.

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