Inept, incompetent staff at the local branch; policies that inhibit being able to access MY money at MY convenience; and poor hiring practices that result in having to deal with employees with limited English proficiency and poor grasp of the language. Interaction with any service workers illustrates the rapid decline of intelligence in the U.S., but it is especially unacceptable in an institution charged with protecting my money. CHASE is already at the top of the list for banks set to fail; they need our money much more than we need them. It is inexcusable to for executives to perpetuate the banks' decline. No doubt, they are counting that campaign contributions will ensure yet another bailout and perpetuate the insidious practice of shifting blame from personal accountability.
Last option in terms of banks. So many options with online banks that it is pointless to use a big bank unless you need a teller.
The bankers come in late, then sit at their desk for 15 min before helping customers that are waiting. There are never enough bankers on hand. The wait to see a banker is rarely under an hour and is usually an hour plus. Very poor service. The sign in sheet is a joke, they don't even look at it and will let people cut in front of you.