Inept, incompetent staff at the local branch; policies that inhibit being able to access MY money at MY convenience; and poor hiring practices that result in having to deal with employees with limited English proficiency and poor grasp of the language. Interaction with any service workers illustrates the rapid decline of intelligence in the U.S., but it is especially unacceptable in an institution charged with protecting my money. CHASE is already at the top of the list for banks set to fail; they need our money much more than we need them. It is inexcusable to for executives to perpetuate the banks' decline. No doubt, they are counting that campaign contributions will ensure yet another bailout and perpetuate the insidious practice of shifting blame from personal accountability.
My daughter had her debit card stolen, over $200 was charged to her card fraudulently. When she called Chase to report it, they refunded the money that was charged, but refused to refund the overdraft charges she got on items that were set to be paid out on her card before it was stolen. She was told that they could not reverse the overdraft charges because they were not part of the theft. She had enough money in her account to pay said bills before her card was stolen, so the charges should have been reversed as bank error.
I have a car finance through your company and i came in today to make a payment. I was third in line,once it was my turn i made my payment and then asked for three rolls of quarters. The clerk asked me to step aside so they could help the people behind me. I patiently waited for them to help the three people behind me but then the clerks proceeded to help the drive through and i was left waiting for fifteen minutes. Since it was such a hassle i decided to forget the quarters. I wanted to inform you that i am not happy with the service i received today.