Inept, incompetent staff at the local branch; policies that inhibit being able to access MY money at MY convenience; and poor hiring practices that result in having to deal with employees with limited English proficiency and poor grasp of the language. Interaction with any service workers illustrates the rapid decline of intelligence in the U.S., but it is especially unacceptable in an institution charged with protecting my money. CHASE is already at the top of the list for banks set to fail; they need our money much more than we need them. It is inexcusable to for executives to perpetuate the banks' decline. No doubt, they are counting that campaign contributions will ensure yet another bailout and perpetuate the insidious practice of shifting blame from personal accountability.
On Black Friday I lost my pocketbook. I lost my drivers license and my bank card and all my credit cards. I do have my temporary drivers license, with no picture on it. I went to the branch to get a bank card, since the one that was mailed to my address, is still not there, my husband was with me too. The person who was working with me said she would ask me some questions. I told her that I use this bank card as cash/ it is impossible for me to remember every single transaction I made in last one week or so, any way I do appreciate that it is probably customer safety. In that case it would be probably better if she would just say "no" , "we can't give you a card, you have to wait for your mail", rather than asking the the same question again and again and making me feel like a stupid person.
My Credit/Debit card expired in May/13. Since then I've not been able to get a new one (renewed), despite a bunch of e-mails trying to do so.