If you do not already have Chase bank here is my recommendation as to why NOT to use them: Tried to set up automatic car payments. First off the rep I spoke with months ago didn't inform me of extra interest for paying in grace period so I have been loosing money. I'm waiting for a call back from a manager, within 24-48 hrs after being transferred 2 times, 3 employees, including one senior specialist (like css rep) & wasting 1hr 22mins 20seconds. They cannot allow me to reactivate the checking account I set up 5 months ago until Thursday when they process a credit to me under $1 again. The online banking is horrible. Customer service was good until today when I found out about not knowing I'm being charged extra interest and the first two employees should have told me they needed to transfer me because they could not help me. I'm not happy with Chase bank!
We have been having ongoing problems with chase but here's the latest and the one that broke this camel's back.
My husband and I booked a flight to Kauai. The transaction was declined even though we had $20,000 in this account (one of several that we have with them). When we went back to the airline there were no seats left except the ones that offer more leg room and had to pay an additional 165.00 to book the flight. Chase has decided that even though they were the ones who declined the transaction they have no responsibility to reimburse us for the additional fee we incurred due to their incompetence because "they didn't charge us so they can't reimburse us"! They won't release my funds but I am some how responsible. It is incomprehensible to me that no one at this bank save an employee at our local branch understands how grossly unfair this is. We will be closing all accounts with Chase as soon as we get back to the mainland. Unfortunately I am forced to give the rating of 1 to them on the accompanying survey...they don't deserve even that!! Oh and by the way, even though we booked our flight using this account the first few transactions on the island were also questioned by them. The left hand has no idea what the right hand is doing at this bank.
I AM A CERTIFIED TAX PREPARER. I HAVE HAD MY CHASE CHECKING ACCOUNT FROZEN SINCE 2/08/2014. I WAS TOLD THAT IT LOOKED LIKE FRAUDULENT ACTIVITY WITH ACCOUNT. I HAVE PRODUCED A BUSINESS LICENSE, A TRADE NAME CERTIFICATE, MY EIN NUMBER, PTIN NUMBER, TAX CLIENTS WITH 2 FORMS OF ID, ETC. EVERY TIME I CALL THE 1-800 NUMBER I AM TOLD A DIFFERENT STORY BY A DIFFERENT PERSON EACH TIME. I HAVE BILLS THAT ARE PILING UP AND ACCRUING LATE FEES AND CAN'T BE PAID BECAUSE CHASE WILL NOT RELEASE MY TAX PREPARATION FEES NOR MY PERSONAL TAX REFUND TO ME. CAN YOU PLEASE HELP ME BEFORE MY KIDS AND I END UP HOMELESS.