MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Anyone with a chase Bank account beware.
I had an account with chase bank and due to a work problem went overdrawn to the sum of $90.00, that not much I hear you say, because that what I said, well I now have my account frozen, and I now have to pay back $1535.98 in fees and charges, they also have place a financial block or black ball on my SSN so I am unable to open another bank account anywhere else. Here is the kicker: because my wife's account was linked to mine they have frozen hers too, we are expecting our military retirement benefits to be deposited into our accounts and unable to stop the transfer.
It takes up to 10 days to stop Direct deposits, so by the 1st June 2012 Chase bank will have confiscated $6535.98 for an overdraft of $90.00 and they are telling me that once all overdraft and administration fee are paid they are closing my account. It has taken almost a month to even get this far my wife and I have not been able to pay any of our bills and we have a mortgage payment to make and with zero funds, well you can see where that will lead too. I have talked to chase until I am horse, and have even gone to my local branch and tried to talk to my local branch manager, and as nice as she was told me, this is a head office thing and there is nothing I can do.
The only thing left for me to do is hire a lawyer to resolve this, when I contacted one he would take the case @ $300.00 per hour and requested 4 hours up front, in other words I am screwed, and the mega bank wins. When I said that I would take my story to the media they said good, do so it will stop others out there who have overdrafts to pay them off or they will get the same thing.
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.
About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.
I'll never go back. They keep you waiting forever too.