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Chase Customer Review

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Paul H's Profile Image

1 out of 5 marks

Reviewed by Paul H

May 31st 2012

Stressful

Anyone with a chase Bank account beware.

I had an account with chase bank and due to a work problem went overdrawn to the sum of $90.00, that not much I hear you say, because that what I said, well I now have my account frozen, and I now have to pay back $1535.98 in fees and charges, they also have place a financial block or black ball on my SSN so I am unable to open another bank account anywhere else. Here is the kicker: because my wife's account was linked to mine they have frozen hers too, we are expecting our military retirement benefits to be deposited into our accounts and unable to stop the transfer.

It takes up to 10 days to stop Direct deposits, so by the 1st June 2012 Chase bank will have confiscated $6535.98 for an overdraft of $90.00 and they are telling me that once all overdraft and administration fee are paid they are closing my account. It has taken almost a month to even get this far my wife and I have not been able to pay any of our bills and we have a mortgage payment to make and with zero funds, well you can see where that will lead too. I have talked to chase until I am horse, and have even gone to my local branch and tried to talk to my local branch manager, and as nice as she was told me, this is a head office thing and there is nothing I can do.

The only thing left for me to do is hire a lawyer to resolve this, when I contacted one he would take the case @ $300.00 per hour and requested 4 hours up front, in other words I am screwed, and the mega bank wins. When I said that I would take my story to the media they said good, do so it will stop others out there who have overdrafts to pay them off or they will get the same thing.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Chase Reviews

trismon04aolcom's Profile Image

Reviewed by trismon04aolcom

Jul 2nd 2014

1 out of 5 marks

Chase is the worst bank ever!

I have been with chase for years and it is getting horrible by the day! When you call customer service you get a foreigner that you can't understand,and the one who you can understand are not helpful. I can't lie there was a guy in the past that was awesome. But everyone else sucks. This year I have racked up more than $400 in fees and it's only been 6 months. A direct deposit of more than $1000.00 was going in every week. I know that's chump change for you guys. But I'm taking my direct deposit to navy federal. It's sad because I really liked this bank that's why I stuck around for the last 5 years.

Is this review helpful? ▲ Yes 2 ▼ No 0

jpeterson's Profile Image

Reviewed by jpeterson

Aug 1st 2014

1 out of 5 marks

I Hate Chase Bank

Ok, let me start out by saying “i really had chase bank”. I tried to put cash into sons checking account today. I had cash so it would available to him without having to wait. After waiting 15 minutes in line because they only had one teller open i learned that because my name was not on his account they would not let me deposit my money. I explained to her that i was trying to put money in his account, not trying to take it out. She said unless my name was on his account i could not do it. I asked her how i was supposed to get money down to him if i could not deposit into his account. She told me that as of march 3rd it was company policy not to let people deposit money if their name was not on the account. They are trying to prevent “money laundering”. So according to chase bank i could be laundering money $100. 00 at a time. So what we have to do is have my wife put the cash into her chase account and then she can transfer it to sons account. That’s twice the work and headache to get to the same outcome. Come on chase get your head out of your ass.

Is this review helpful? ▲ Yes 3 ▼ No 0

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