Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

5,643
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
Citibank
Add
Bank Reviews
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
Paul H's Profile Image

1 out of 5 marks

Reviewed by Paul H

May 31st 2012

Stressful

Anyone with a chase Bank account beware.

I had an account with chase bank and due to a work problem went overdrawn to the sum of $90.00, that not much I hear you say, because that what I said, well I now have my account frozen, and I now have to pay back $1535.98 in fees and charges, they also have place a financial block or black ball on my SSN so I am unable to open another bank account anywhere else. Here is the kicker: because my wife's account was linked to mine they have frozen hers too, we are expecting our military retirement benefits to be deposited into our accounts and unable to stop the transfer.

It takes up to 10 days to stop Direct deposits, so by the 1st June 2012 Chase bank will have confiscated $6535.98 for an overdraft of $90.00 and they are telling me that once all overdraft and administration fee are paid they are closing my account. It has taken almost a month to even get this far my wife and I have not been able to pay any of our bills and we have a mortgage payment to make and with zero funds, well you can see where that will lead too. I have talked to chase until I am horse, and have even gone to my local branch and tried to talk to my local branch manager, and as nice as she was told me, this is a head office thing and there is nothing I can do.

The only thing left for me to do is hire a lawyer to resolve this, when I contacted one he would take the case @ $300.00 per hour and requested 4 hours up front, in other words I am screwed, and the mega bank wins. When I said that I would take my story to the media they said good, do so it will stop others out there who have overdrafts to pay them off or they will get the same thing.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Chase Reviews

Deemi55's Profile Image

Reviewed by Deemi55

Mar 28th 2015

1 out of 5 marks

Biased lending

Chase is the worst institution ever in terms of discrimination against ethnic minirities including African Americans. The vicious tactics of its founder seem to be the pillars of the corporate culture of Chase. No matter what, non-white will find it increasingly difficult to secure a loan from Chase. It looks That their underwriters evaluate credit applications on the basis of names, religion, ethnic background and thieves stood discriminatory parameters .

All miniorities should boycott CHASE and expose it's biased culture to the public. It is a moral responsibility to stand against this institution which represents the ugliest face of capitalism since inception.

Is this review helpful? ▲ Yes 1 ▼ No 0

ahmadm's Profile Image

Reviewed by ahmadm

Mar 25th 2015

1 out of 5 marks

Most Unprofessional

I had the most awful experience with a lender at chase name Joshua Sammeter at the branch in Arizona. I was working with him as a lender, we were approve for a home loan and all requested document were sent to him. We will call and leave messages and email and would not get a response until days later. We tried to get status on our loan process and was not able to get in touch with him. we lost the contract we had on the home we were tying to purchase. we lost our $1000 deposit, $400 inspection fees and $400 appraisal charges and still has not spoken to Joshua Sammeter to check the status of our loan.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews