Overall Rating

C+
Grade

Chase Report Card

Overall rating score 44%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

5,684
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank News
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
Ward's Profile Image

1 out of 5 marks

Reviewed by Ward

Jun 1st 2012

Terrible

Upon losing my job, I thought the right thing to do was close my credit cards. We came to an agreement and I paid IN FULL the amounts due. Now, years later, Chase is still reporting to credit reporting agency's that I did not pay. This is so wrong. I should have just not paid them anything, claimed bankruptcy and screwed them like they are doing to me.

Is this review helpful? ▲ Yes 3 ▼ No 0

Other Chase Reviews

CustomerinNewJerse's Profile Image

Reviewed by CustomerinNewJerse

Apr 23rd 2014

1 out of 5 marks

Chase Ads are scams

I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.

Is this review helpful? ▲ Yes 1 ▼ No 0

davidartist13's Profile Image

Reviewed by davidartist13

Apr 14th 2014

2 out of 5 marks

The branch customer service is great, but there are problems with the website -- see below.

There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?