MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Upon losing my job, I thought the right thing to do was close my credit cards. We came to an agreement and I paid IN FULL the amounts due. Now, years later, Chase is still reporting to credit reporting agency's that I did not pay. This is so wrong. I should have just not paid them anything, claimed bankruptcy and screwed them like they are doing to me.
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.
About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.
I'll never go back. They keep you waiting forever too.