MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I haven't had the worst customer service experience in a long time. Chase bank provided me with the worst customer service over. I had been closing my account and i wanted to go christmas shopping. Thought i lost my wallet. So i froze my account. Then my account was restricted so i made a withdrawel. They weren't suppose to hand me over that withdrawel to begin with which caused my account to be negative. They never informed me about this. I also have been trying to pick up my funds to close the account since friday. They told me to pick it up wednesday. I came to pick it up and they tell me that a check is going to be sent home within the next business days. This is nothing near how much i have talked over the phone with them getting no information and all false information. Thank you chase for causing hectic to my life but i am so free without you guys. Good luck!
Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!
My father is in the hospital and i went to his bank to make a small cash deposit ($400) into his account, and was told that since i was not on the account they would not allow me to make a deposit of cash. Never heard of a bank refusing cash. They said he had to be with me in the car or they could not take my cash. I spoke to the manager and she confirmed that chase's policy is not to take cash from a non account holder. Crazy business.