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val7113's Profile Image

2 out of 5 marks

Reviewed by val7113

Dec 27th 2012

The Reason Why You Should Not Bank With Chase.

I haven't had the worst customer service experience in a long time. Chase bank provided me with the worst customer service over. I had been closing my account and i wanted to go christmas shopping. Thought i lost my wallet. So i froze my account. Then my account was restricted so i made a withdrawel. They weren't suppose to hand me over that withdrawel to begin with which caused my account to be negative. They never informed me about this. I also have been trying to pick up my funds to close the account since friday. They told me to pick it up wednesday. I came to pick it up and they tell me that a check is going to be sent home within the next business days. This is nothing near how much i have talked over the phone with them getting no information and all false information. Thank you chase for causing hectic to my life but i am so free without you guys. Good luck!

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Other Chase Reviews

pipen123's Profile Image

Reviewed by pipen123

Jul 28th 2014

1 out of 5 marks

BEWARE HOW YOU CLOSE YOUR ACCOUNT!

I banked with Chase for a number of years and had several accounts with them during this time. However, decided to close my account with them because there is a bank closer to my house. I am a busy person, and gas is expensive these days, so I did what any reasonable busy person would do--CALL and close it over the phone. Here is where my troubles began...it is almost 1 month to the day and I STILL do NOT have my money--despite the fact I told them I needed it for rent and bills.

After waiting 5 - 7 business days and realizing the check was NOT in the mail, I immediately went into a branch and was told that I should probably wait another few days because they were going to have to stop the check and it might make it go slower. I waited another 2 days and then called the phone center and explained my check hadn't arrived yet (I was on the phone being routed to the right person and left on hold for 30+ minutes). I finally spoke with someone but was told I'd have to fill out an affadavit to report the lost check and that would be best to do in the bank. So, off to the nearest branch I go...only to find out I need to go to the branch the call center rep had spoken with. Finally, it's Tuesday and I'm in the branch and I coordinate a call between the gal I was speaking with and the banking specialist at the branch. I sign the affadavit and am told that I will have my check by Friday. Saturday, still no check and I take another trip to the branch and meet with the manager who calls the call center (and she is on hold forever, she tells met to go and she'll "call me"). The branch manager never called back with an explanation or apology!

It's Monday, I'm LIVID...still no check, still no answer. I call and escalate this to the top of the call center and am told that I will receive a call with an answer "in an hour"....well, that hour is long past.

CLOSE your account in the branch QUICK, or be prepared to CHASE your money! -10 customer service

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jasonlewis's Profile Image

Reviewed by jasonlewis

Jul 28th 2014

5 out of 5 marks

Great Bank, Great Credit Cards, High Cash Back, Great Checki

I have several Chase cards and services. They are a great bank! My two favorites are the Amazon card and the Freedom! If you would like $100 Bonus for freedom use this link!

[Link Removed]

I just used my freedom card on my vacation and with the 5% cash back on gas, the 5% bonus cashback for booking from hotels.com. I earned pretty much enough cash back to pay for one night of my vacation! Can't beat that!

Their customer service is top notch. I wanted to combine the credit of two cards so I would have a higher limit on one of my cards! They allow it and put up no fight over it. I was very pleased!

I also have a checking account through them and it is top notch!

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