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Chase Customer Review

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val7113's Profile Image

2 out of 5 marks

Reviewed by val7113

Dec 27th 2012

The Reason Why You Should Not Bank With Chase.

I haven't had the worst customer service experience in a long time. Chase bank provided me with the worst customer service over. I had been closing my account and i wanted to go christmas shopping. Thought i lost my wallet. So i froze my account. Then my account was restricted so i made a withdrawel. They weren't suppose to hand me over that withdrawel to begin with which caused my account to be negative. They never informed me about this. I also have been trying to pick up my funds to close the account since friday. They told me to pick it up wednesday. I came to pick it up and they tell me that a check is going to be sent home within the next business days. This is nothing near how much i have talked over the phone with them getting no information and all false information. Thank you chase for causing hectic to my life but i am so free without you guys. Good luck!

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Chase Reviews

filmguy9944's Profile Image

Reviewed by filmguy9944

Jul 22nd 2014

2 out of 5 marks

Will not lower my interest rate

I have been a loyal chase customer for 10 years and have requested a lowering of my interest rate -- which is currently at 29%. I make my payments on time and am RARELY late.. if I am late, then I pay a late FEE, which is never reversed. Point is, I have good credit and have been a paying customer for years. And this is the thanks I get? Chase, you get 1 big fat star for your loyalty ;0)

Is this review helpful? ▲ Yes 1 ▼ No 0

SickCustomer3's Profile Image

Reviewed by SickCustomer3

May 13th 2014

1 out of 5 marks

Don't bank with them

The Kings Plaza branch let someone with no idea withdraw a total of $5000 from my account twice in a day with no red flag. Then the same person went to a branch in Bed-Stuy in the same day to withdraw another $3,200 - all in the same day with again no suspicion. Chase will not reimburse me the money because it was a debit card. It's 2014 where people are duplicating debit cards and using the same pins. This has happened to too many people. Stay away from Chase.

Is this review helpful? ▲ Yes 2 ▼ No 0

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