I haven't had the worst customer service experience in a long time. Chase bank provided me with the worst customer service over. I had been closing my account and i wanted to go christmas shopping. Thought i lost my wallet. So i froze my account. Then my account was restricted so i made a withdrawel. They weren't suppose to hand me over that withdrawel to begin with which caused my account to be negative. They never informed me about this. I also have been trying to pick up my funds to close the account since friday. They told me to pick it up wednesday. I came to pick it up and they tell me that a check is going to be sent home within the next business days. This is nothing near how much i have talked over the phone with them getting no information and all false information. Thank you chase for causing hectic to my life but i am so free without you guys. Good luck!
I have been a loyal chase customer for 10 years and have requested a lowering of my interest rate -- which is currently at 29%. I make my payments on time and am RARELY late.. if I am late, then I pay a late FEE, which is never reversed. Point is, I have good credit and have been a paying customer for years. And this is the thanks I get? Chase, you get 1 big fat star for your loyalty ;0)
The Kings Plaza branch let someone with no idea withdraw a total of $5000 from my account twice in a day with no red flag. Then the same person went to a branch in Bed-Stuy in the same day to withdraw another $3,200 - all in the same day with again no suspicion. Chase will not reimburse me the money because it was a debit card. It's 2014 where people are duplicating debit cards and using the same pins. This has happened to too many people. Stay away from Chase.