MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I recently experienced identity theft and someone stole over $1400 from my account over the course of four months. The person withdrew both large and small amounts from non-chase atms. This was very strange considering that i never use non-chase machines. So i closed out my debit card and reported it to chase and the replaced my money. Exactly one week later someone stole $1100 of the $1400 that was stolen.
In addition, large amounts was stolen before my new card was activated. So once again i closed my card and reported the theft to chase. However, this time chase denied my claim and severed all ties with me. This sorry excuse for a bank never investigated the theft and allowed someone to continue stealing my money even after i closed my card for the second time. Because of their negligence i'm out of $1140. Needless to say i closed my account and will never recommend chase to anyone. People, if you want to protect your identity and money do not, i repeat do not use chase bank.!
I went to use the dirve thru mac and it was being worked on. I went around to the teller to take money out. Short story= I put my license and mac card in the tube and sent it up. IT GOT STUCK IN THE TUBE!!! Annoyed, they had me sit there and wait. I was buzzing and buzzing with no one responding. I went inside with my 18 month old daughter. They gave me a hard time getting money out- asked me a bunch of questions, and further annoyed me. By the way, I am pregnant and wasted about 45 minutes on this beautiful day in the Chase Drive Thru and bank. I got my money- however I had to leave my mac card and license as it was still stuck in the tube. I felt that the workers were rude. YES I WAS SHORT WITH THEM AS I AM VERY HORMONAL. WHO KNOWS WHEN I WILL GET MY THINGS BACK!!!!!!!!!!!!!!!!!!!!!!! LEFT THE STORE ANNOYED! NO ONE SEEMED TO CARE OR WANT TO HELP!!!!!