Overall Rating

MyBankTracker Grade

C+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,684
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
Citibank
Add
Bank Reviews
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
Ellis's Profile Image

2 out of 5 marks

Reviewed by Ellis

Jun 20th 2012

The Worst Bank To Surface The Planet

I recently experienced identity theft and someone stole over $1400 from my account over the course of four months. The person withdrew both large and small amounts from non-chase atms. This was very strange considering that i never use non-chase machines. So i closed out my debit card and reported it to chase and the replaced my money. Exactly one week later someone stole $1100 of the $1400 that was stolen.

In addition, large amounts was stolen before my new card was activated. So once again i closed my card and reported the theft to chase. However, this time chase denied my claim and severed all ties with me. This sorry excuse for a bank never investigated the theft and allowed someone to continue stealing my money even after i closed my card for the second time. Because of their negligence i'm out of $1140. Needless to say i closed my account and will never recommend chase to anyone. People, if you want to protect your identity and money do not, i repeat do not use chase bank.!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Chase Reviews

Tiredofripoofsbank's Profile Image

Reviewed by Tiredofripoofsbank

Sep 24th 2014

1 out of 5 marks

Charge Charge Charge

I will never take a check for payment from any chase customer again. This company charges all non customers a $6. 00 fee to cash checks from their bank customers! What a scam!

Is this review helpful? ▲ Yes 1 ▼ No 0

sammig's Profile Image

Reviewed by sammig

Sep 23rd 2014

1 out of 5 marks

Transfer From One Account To Another Account Not Credited

What a horrible "bait and switch" scam this bank conducts. I transferred money from one account to another to cover checks, and it showed online as having been moved. It was not actually moved until 3 days later, i had no way of knowing this as it showed online. Consequently, they charged 2 charges of $34 for insufficient funds! I am a private client customer as well as a business customer. I would discourage anyone from moving accounts here. Bank of america is starting to look good in comparison.

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews