Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Chase Customer Review

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Ellis's Profile Image

2 out of 5 marks

Reviewed by Ellis

Jun 20th 2012

The Worst Bank To Surface The Planet

I recently experienced identity theft and someone stole over $1400 from my account over the course of four months. The person withdrew both large and small amounts from non-chase atms. This was very strange considering that i never use non-chase machines. So i closed out my debit card and reported it to chase and the replaced my money. Exactly one week later someone stole $1100 of the $1400 that was stolen.

In addition, large amounts was stolen before my new card was activated. So once again i closed my card and reported the theft to chase. However, this time chase denied my claim and severed all ties with me. This sorry excuse for a bank never investigated the theft and allowed someone to continue stealing my money even after i closed my card for the second time. Because of their negligence i'm out of $1140. Needless to say i closed my account and will never recommend chase to anyone. People, if you want to protect your identity and money do not, i repeat do not use chase bank.!

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Other Chase Reviews

Jonathan M's Profile Image

Reviewed by Jonathan M

Mar 21st 2011

3 out of 5 marks

Positive

After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.

Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.

Is this review helpful? ▲ Yes 2 ▼ No 1

viza123's Profile Image

Reviewed by viza123

May 22nd 2015

1 out of 5 marks

Very poor service

About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.

I'll never go back. They keep you waiting forever too.

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