MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have never bothered to build or establish credit; and I came in with no inclination to pursue the same. The staff here extends offers of their time and knowledge. My experience with Chase has been very motivating.
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.
About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.
I'll never go back. They keep you waiting forever too.