I recently experienced identity theft and someone stole over $1400 from my account over the course of four months.The person withdrew both large and small amounts from non-Chase ATMs. This was very strange considering that I never use non-Chase machines. So I closed out my debit card and reported it to Chase and the replaced my money. Exactly one week later someone stole $1100 of the $1400 that was stolen. In addition, large amounts was stolen before my new card was activated. So once again I closed my card and reported the theft to Chase. However, this time Chase denied my claim and severed all ties with me. This sorry excuse for a bank never investigated the theft and allowed someone to continue stealing my money even after I closed my card for the second time. Because of their negligence I'm out of $1140. Needless to say I closed my account and will never recommend Chase to anyone. People, if you want to protect your identity and money do not, I repeat DO NOT use Chase bank.!
On Black Friday I lost my pocketbook. I lost my drivers license and my bank card and all my credit cards. I do have my temporary drivers license, with no picture on it. I went to the branch to get a bank card, since the one that was mailed to my address, is still not there, my husband was with me too. The person who was working with me said she would ask me some questions. I told her that I use this bank card as cash/ it is impossible for me to remember every single transaction I made in last one week or so, any way I do appreciate that it is probably customer safety. In that case it would be probably better if she would just say "no" , "we can't give you a card, you have to wait for your mail", rather than asking the the same question again and again and making me feel like a stupid person.
My Credit/Debit card expired in May/13. Since then I've not been able to get a new one (renewed), despite a bunch of e-mails trying to do so.