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Chase Customer Review

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Ellis's Profile Image

2 out of 5 marks

Reviewed by Ellis

Jun 20th 2012

The worst bank to surface the planet

I recently experienced identity theft and someone stole over $1400 from my account over the course of four months.The person withdrew both large and small amounts from non-Chase ATMs. This was very strange considering that I never use non-Chase machines. So I closed out my debit card and reported it to Chase and the replaced my money. Exactly one week later someone stole $1100 of the $1400 that was stolen. In addition, large amounts was stolen before my new card was activated. So once again I closed my card and reported the theft to Chase. However, this time Chase denied my claim and severed all ties with me. This sorry excuse for a bank never investigated the theft and allowed someone to continue stealing my money even after I closed my card for the second time. Because of their negligence I'm out of $1140. Needless to say I closed my account and will never recommend Chase to anyone. People, if you want to protect your identity and money do not, I repeat DO NOT use Chase bank.!

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Other Chase Reviews

ldc580's Profile Image

Reviewed by ldc580

Sep 2nd 2014

5 out of 5 marks

Longtime Customer - very satisfied

I have been a customer at Chase for many years. They have always been very helpful and friendly. Once, I had some trouble and over drew my account twice in a row. They charged me two $34 fees but reversed them upon request. Another time, someone evidently stole my card number and did some shopping in places i don't go. Chase called me immediately and I had my money back in my account in less than an hour. I'm staying with Chase thank you.

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Azman27's Profile Image

Reviewed by Azman27

Aug 25th 2014

1 out of 5 marks

Cash Deposit Policy Last Straw

Chase now requires consumer account holders to make cash deposits personally. You can't have someone else put cash in your account. It's ridiculous. I'm moving my 2 business and 2 personal accounts to a local credit union. I advise all others to do the same.

This profit hunger monster does nothing for its' clients but create hurdles and say no. Good riddance too big to fail Chase and the egomaniac CEO Jamie "Greedy" Dimon that runs it. Perhaps if you hadn't been manipulating the market you wouldn't have had to pay billions in restitution to cover the Madoff gang and then subsequently force your consumer depositors to jump through hoops to make a cash deposit. Once again, someone else pays for your misdeeds. You may get my tax money from crooked politicians but I will not longer willingly donate another dime. FOAD.

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