I recently experienced identity theft and someone stole over $1400 from my account over the course of four months.The person withdrew both large and small amounts from non-Chase ATMs. This was very strange considering that I never use non-Chase machines. So I closed out my debit card and reported it to Chase and the replaced my money. Exactly one week later someone stole $1100 of the $1400 that was stolen. In addition, large amounts was stolen before my new card was activated. So once again I closed my card and reported the theft to Chase. However, this time Chase denied my claim and severed all ties with me. This sorry excuse for a bank never investigated the theft and allowed someone to continue stealing my money even after I closed my card for the second time. Because of their negligence I'm out of $1140. Needless to say I closed my account and will never recommend Chase to anyone. People, if you want to protect your identity and money do not, I repeat DO NOT use Chase bank.!
There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.
I have been a Chase customer for over 5 years but recently went through one of the worst experiences with a bank. Essentially, a large deposit from another reputable financial institution triggered a fraud alert and Chase, without contacting me, decided to freeze my funds to investigate. The fraud and control department was so inept they did not have the right number to contact that institution -- I think they googled the number and got the investment office who could not validate the funds so Chase decided to close my account, once again without contacting me.
Once I found out (through a letter in the mail), contacted the local branch manager who then contacted the institution to verify and resolved the matter in 5 minutes -- but the wheels were already in motion. For over 2 weeks no access to funds and could not pay bills including mortgage. Luckily I had back-up but think of those folks whose funds are all tied to one account.
The bank manager told me this happens all the time to and is very frustrated with this process - it seems they use a shotgun approach to fraud, surprising in this day and age that they can not accurately detect and assume everyone is a fraudster. Nevertheless I am banking with a credit union now.