I recently experienced identity theft and someone stole over $1400 from my account over the course of four months.The person withdrew both large and small amounts from non-Chase ATMs. This was very strange considering that I never use non-Chase machines. So I closed out my debit card and reported it to Chase and the replaced my money. Exactly one week later someone stole $1100 of the $1400 that was stolen. In addition, large amounts was stolen before my new card was activated. So once again I closed my card and reported the theft to Chase. However, this time Chase denied my claim and severed all ties with me. This sorry excuse for a bank never investigated the theft and allowed someone to continue stealing my money even after I closed my card for the second time. Because of their negligence I'm out of $1140. Needless to say I closed my account and will never recommend Chase to anyone. People, if you want to protect your identity and money do not, I repeat DO NOT use Chase bank.!
We have been having ongoing problems with chase but here's the latest and the one that broke this camel's back.
My husband and I booked a flight to Kauai. The transaction was declined even though we had $20,000 in this account (one of several that we have with them). When we went back to the airline there were no seats left except the ones that offer more leg room and had to pay an additional 165.00 to book the flight. Chase has decided that even though they were the ones who declined the transaction they have no responsibility to reimburse us for the additional fee we incurred due to their incompetence because "they didn't charge us so they can't reimburse us"! They won't release my funds but I am some how responsible. It is incomprehensible to me that no one at this bank save an employee at our local branch understands how grossly unfair this is. We will be closing all accounts with Chase as soon as we get back to the mainland. Unfortunately I am forced to give the rating of 1 to them on the accompanying survey...they don't deserve even that!! Oh and by the way, even though we booked our flight using this account the first few transactions on the island were also questioned by them. The left hand has no idea what the right hand is doing at this bank.
I AM A CERTIFIED TAX PREPARER. I HAVE HAD MY CHASE CHECKING ACCOUNT FROZEN SINCE 2/08/2014. I WAS TOLD THAT IT LOOKED LIKE FRAUDULENT ACTIVITY WITH ACCOUNT. I HAVE PRODUCED A BUSINESS LICENSE, A TRADE NAME CERTIFICATE, MY EIN NUMBER, PTIN NUMBER, TAX CLIENTS WITH 2 FORMS OF ID, ETC. EVERY TIME I CALL THE 1-800 NUMBER I AM TOLD A DIFFERENT STORY BY A DIFFERENT PERSON EACH TIME. I HAVE BILLS THAT ARE PILING UP AND ACCRUING LATE FEES AND CAN'T BE PAID BECAUSE CHASE WILL NOT RELEASE MY TAX PREPARATION FEES NOR MY PERSONAL TAX REFUND TO ME. CAN YOU PLEASE HELP ME BEFORE MY KIDS AND I END UP HOMELESS.