I recently experienced identity theft and someone stole over $1400 from my account over the course of four months.The person withdrew both large and small amounts from non-Chase ATMs. This was very strange considering that I never use non-Chase machines. So I closed out my debit card and reported it to Chase and the replaced my money. Exactly one week later someone stole $1100 of the $1400 that was stolen. In addition, large amounts was stolen before my new card was activated. So once again I closed my card and reported the theft to Chase. However, this time Chase denied my claim and severed all ties with me. This sorry excuse for a bank never investigated the theft and allowed someone to continue stealing my money even after I closed my card for the second time. Because of their negligence I'm out of $1140. Needless to say I closed my account and will never recommend Chase to anyone. People, if you want to protect your identity and money do not, I repeat DO NOT use Chase bank.!
I had to have surgery and needed to deposit money into my account. I wrote out a deposit slip and sent a family member to the bank. They would not accept the $200.00 cash I wanted to deposit because they cited money laundering going on apparently at chase. I don't know very many people who would launder $200.00 but when you cannot make a cash deposit into your own account it stinks. I will be laid up for months from this surgery and I really don't need my bank to make my life more difficult than it already is. As soon as I'm well enough I'll be changing banks. What a bunch of BS!
My family has 6 business and 3 personal accounts at this branch. I've been banking in Chicago for over 45 years. This group is the best I've ever dealt with. They are both friendly and competent. We seem to have one problem or another every month or so and they have always been of help to us in getting it resolved. And everyone in the branch calls us by name and that seems to be true of all the customers who come in.