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Chase Customer Review

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Audrey's Profile Image

1 out of 5 marks

Reviewed by Audrey

Mar 26th 2012

Very Bad. Worse Than Worst! They Take Your Money Without Explaining To You In Written Form. Beware!!! They Just Take Your Money And Run Away With It!

At first, i cannot log into my account, i needed an identification code. I had to go there personally so i can get it. Now i was able to log in after that without this identification code. My friend is transferring money to my account thru quickpay for $2000, and now i cannot log into my account again, but they were able to accept that same quickpay person before. I cannot believe it!!! What is wrong with their quickpay?

They were saying to me that it was fraud, if it is, why did they accept it in the first place before? I have a record of that person who used the quickpay and was accepted by their bank, and now they don't want to accept the same person? Foolish bank!!! My next experience was when they restricted my account after making it available to saturday afternoon only to find out, i am negative $509 on monday morning.

They cannot give me any good reason why they did that, and they cannot put it in writing. The manager of irvine branch is telling me that i deal with scam or fraud, i am asking them to put that in writing but they cannot do it. How can they say that it is a scam and fraud when they cannot prove it? Such imbecile people!!! I the manager even mentioned about opportunity, so they are allowing people with no banking experience to just sit there and manipulate bank transactions just bec. They took opportunity!!! Your money is not safe here!

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Other Chase Reviews

elizabey's Profile Image

Reviewed by elizabey

Jan 27th 2015

1 out of 5 marks

Horrible Customer Service

My daughter had her debit card stolen, over $200 was charged to her card fraudulently. When she called Chase to report it, they refunded the money that was charged, but refused to refund the overdraft charges she got on items that were set to be paid out on her card before it was stolen. She was told that they could not reverse the overdraft charges because they were not part of the theft. She had enough money in her account to pay said bills before her card was stolen, so the charges should have been reversed as bank error.

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maxrobin's Profile Image

Reviewed by maxrobin

Jan 20th 2015

1 out of 5 marks

Very Disappointed

I have a car finance through your company and i came in today to make a payment. I was third in line,once it was my turn i made my payment and then asked for three rolls of quarters. The clerk asked me to step aside so they could help the people behind me. I patiently waited for them to help the three people behind me but then the clerks proceeded to help the drive through and i was left waiting for fifteen minutes. Since it was such a hassle i decided to forget the quarters. I wanted to inform you that i am not happy with the service i received today.

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