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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Audrey's Profile Image

1 out of 5 marks

Reviewed by Audrey

Mar 26th 2012

Very Bad. Worse Than Worst! They Take Your Money Without Explaining To You In Written Form. Beware!!! They Just Take Your Money And Run Away With It!

At first, i cannot log into my account, i needed an identification code. I had to go there personally so i can get it. Now i was able to log in after that without this identification code. My friend is transferring money to my account thru quickpay for $2000, and now i cannot log into my account again, but they were able to accept that same quickpay person before. I cannot believe it!!! What is wrong with their quickpay?

They were saying to me that it was fraud, if it is, why did they accept it in the first place before? I have a record of that person who used the quickpay and was accepted by their bank, and now they don't want to accept the same person? Foolish bank!!! My next experience was when they restricted my account after making it available to saturday afternoon only to find out, i am negative $509 on monday morning.

They cannot give me any good reason why they did that, and they cannot put it in writing. The manager of irvine branch is telling me that i deal with scam or fraud, i am asking them to put that in writing but they cannot do it. How can they say that it is a scam and fraud when they cannot prove it? Such imbecile people!!! I the manager even mentioned about opportunity, so they are allowing people with no banking experience to just sit there and manipulate bank transactions just bec. They took opportunity!!! Your money is not safe here!

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Other Chase Reviews

memol's Profile Image

Reviewed by memol

Apr 19th 2015

1 out of 5 marks

Very biased bankers and poor customer service

Customer service at this branch is the poorest possible it could be. The bankers are very rude and biased against internationals and show no interest in helping out the customers with their needs.

I went to this branch and wanted to apply for a credit card. The banker claimed that because of my country of origin and some new policies at the bank against terrorism money transfers(!!!), she cannot apply for a credit card for me. This did not make any sense to me since I've been living in the US for years and hold credit cards from other banks. I was very disappointed and angry because of her irrational response. I called the customer service of Chase bank and they said there is no such a thing and they helped me get a credit card on the phone! I'm wondering whether this experience indicates the banker's lack of knowledge and inability to do her job, or it is special treatment to minorities!

I do not recommend this branch at all, and in fact I think the manager of this branch really needs to rethink about some of the bankers working there.

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chrisjeon's Profile Image

Reviewed by chrisjeon

Apr 14th 2015

3 out of 5 marks

Mediocre

It's ok

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