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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Chase Customer Review

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Audrey's Profile Image

1 out of 5 marks

Reviewed by Audrey

Mar 26th 2012

Very Bad. Worse Than Worst! They Take Your Money Without Explaining To You In Written Form. Beware!!! They Just Take Your Money And Run Away With It!

At first, i cannot log into my account, i needed an identification code. I had to go there personally so i can get it. Now i was able to log in after that without this identification code. My friend is transferring money to my account thru quickpay for $2000, and now i cannot log into my account again, but they were able to accept that same quickpay person before. I cannot believe it!!! What is wrong with their quickpay?

They were saying to me that it was fraud, if it is, why did they accept it in the first place before? I have a record of that person who used the quickpay and was accepted by their bank, and now they don't want to accept the same person? Foolish bank!!! My next experience was when they restricted my account after making it available to saturday afternoon only to find out, i am negative $509 on monday morning.

They cannot give me any good reason why they did that, and they cannot put it in writing. The manager of irvine branch is telling me that i deal with scam or fraud, i am asking them to put that in writing but they cannot do it. How can they say that it is a scam and fraud when they cannot prove it? Such imbecile people!!! I the manager even mentioned about opportunity, so they are allowing people with no banking experience to just sit there and manipulate bank transactions just bec. They took opportunity!!! Your money is not safe here!

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Other Chase Reviews

cmiles's Profile Image

Reviewed by cmiles

Mar 3rd 2015

1 out of 5 marks

Highway Robbery

I went in to cash a check written to me by one of the branched own customers. Because I don't have an account with them, I was charged $6.00. I thought the banks job was to cash the checks their customers write. This, in my opinion, is highway robbery.

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Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

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