At first, I cannot log into my account, I needed an identification code. I had to go there personally so I can get it. Now I was able to log in after that without this identification code. My friend is transferring money to my account thru Quickpay for $2000, and now I cannot log into my account again, but they were able to accept that same Quickpay person before. I cannot believe it!!! What is wrong with their Quickpay? They were saying to me that it was fraud, if it is, why did they accept it in the first place before? I have a record of that person who used the Quickpay and was accepted by their bank, and now they don't want to accept the same person? Foolish bank!!!
MY NEXT EXPERIENCE WAS WHEN THEY RESTRICTED MY ACCOUNT AFTER MAKING IT AVAILABLE TO SATURDAY AFTERNOON ONLY TO FIND OUT, I AM NEGATIVE $509 ON MONDAY MORNING. THEY CANNOT GIVE ME ANY GOOD REASON WHY THEY DID THAT, AND THEY CANNOT PUT IT IN WRITING. THE MANAGER OF IRVINE BRANCH IS TELLING ME THAT I DEAL WITH SCAM OR FRAUD, I AM ASKING THEM TO PUT THAT IN WRITING BUT THEY CANNOT DO IT. HOW CAN THEY SAY THAT IT IS A SCAM AND FRAUD WHEN THEY CANNOT PROVE IT? SUCH IMBECILE PEOPLE!!! I THE MANAGER EVEN MENTIONED ABOUT OPPORTUNITY, SO THEY ARE ALLOWING PEOPLE WITH NO BANKING EXPERIENCE TO JUST SIT THERE AND MANIPULATE BANK TRANSACTIONS JUST BEC. THEY TOOK OPPORTUNITY!!! YOUR MONEY IS NOT SAFE HERE!!!
Well, i am here to say that even those with a serious bank account are not treated with any value nor respect from this bank. I paid $30 to stop a check being cashed. It was a successful stop. But the fraud waited for a year to the day and went into a chase branch and cashed the check. Although the bank reps agreed this was not right and should shave been stopped as a stale check, the management of the bank refused to make good on their error. I am a customer that had $400k in their bank and their $948 error was too much to bear. This bank clearly cares nothing about their customers. The more money you hold in this bank the more you have at risk for being the victim of their error and their justifying they have no culpability in their mistakes. Put your money anywhere else but this bank.
I am so annoyed with this bank. I deposited a check into my account on a Sunday afternoon, and was informed that it the whole check would be available 2 days later, and some was available now. When I went to purchase a money order it would not go through. The next day I tried to use my card again and it was declined. I had to go to a bank teller who informed me that my card had been canceled!!! I was beyond pissed especially since I never got a text, email, or phone call about this. They just locked it cause they claimed they suspected fraud. I'm so over this bank