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Chase Customer Review

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Audrey's Profile Image

1 out of 5 marks

Reviewed by Audrey

Mar 26th 2012

Very bad...worse than worst!!! They take your money without explaining to you in written form. BEWARE!!! THEY JUST TAKE YOUR MONEY AND RUN AWAY WITH IT!

At first, I cannot log into my account, I needed an identification code. I had to go there personally so I can get it. Now I was able to log in after that without this identification code. My friend is transferring money to my account thru Quickpay for $2000, and now I cannot log into my account again, but they were able to accept that same Quickpay person before. I cannot believe it!!! What is wrong with their Quickpay? They were saying to me that it was fraud, if it is, why did they accept it in the first place before? I have a record of that person who used the Quickpay and was accepted by their bank, and now they don't want to accept the same person? Foolish bank!!!

MY NEXT EXPERIENCE WAS WHEN THEY RESTRICTED MY ACCOUNT AFTER MAKING IT AVAILABLE TO SATURDAY AFTERNOON ONLY TO FIND OUT, I AM NEGATIVE $509 ON MONDAY MORNING. THEY CANNOT GIVE ME ANY GOOD REASON WHY THEY DID THAT, AND THEY CANNOT PUT IT IN WRITING. THE MANAGER OF IRVINE BRANCH IS TELLING ME THAT I DEAL WITH SCAM OR FRAUD, I AM ASKING THEM TO PUT THAT IN WRITING BUT THEY CANNOT DO IT. HOW CAN THEY SAY THAT IT IS A SCAM AND FRAUD WHEN THEY CANNOT PROVE IT? SUCH IMBECILE PEOPLE!!! I THE MANAGER EVEN MENTIONED ABOUT OPPORTUNITY, SO THEY ARE ALLOWING PEOPLE WITH NO BANKING EXPERIENCE TO JUST SIT THERE AND MANIPULATE BANK TRANSACTIONS JUST BEC. THEY TOOK OPPORTUNITY!!! YOUR MONEY IS NOT SAFE HERE!!!

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Other Chase Reviews

HusamBrohi's Profile Image

Reviewed by HusamBrohi

Apr 18th 2014

1 out of 5 marks

Do not bank with Chase

I have been a Chase customer for over 5 years but recently went through one of the worst experiences with a bank. Essentially, a large deposit from another reputable financial institution triggered a fraud alert and Chase, without contacting me, decided to freeze my funds to investigate. The fraud and control department was so inept they did not have the right number to contact that institution -- I think they googled the number and got the investment office who could not validate the funds so Chase decided to close my account, once again without contacting me.

Once I found out (through a letter in the mail), contacted the local branch manager who then contacted the institution to verify and resolved the matter in 5 minutes -- but the wheels were already in motion. For over 2 weeks no access to funds and could not pay bills including mortgage. Luckily I had back-up but think of those folks whose funds are all tied to one account.

The bank manager told me this happens all the time to and is very frustrated with this process - it seems they use a shotgun approach to fraud, surprising in this day and age that they can not accurately detect and assume everyone is a fraudster. Nevertheless I am banking with a credit union now.

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andrear's Profile Image

Reviewed by andrear

Apr 8th 2014

1 out of 5 marks

Dreadful-do NOT get with this bank!

I am closing my Chase account first thing in the morning. They are scamming people, playing with their income as if it's a monopoly game. For these 2 years of being with them (only due to the convenient location), I never knew how much money I had, how much I spent, or how much I saved because they play around with their customers as if they're marionettes. They are rude, they refuse to explain where did your money disappear, they don't ask for your consent on things they need to explain to you because they will cost you money when you're opening the new account such as savings. They approve a small portion of your check no matter for how long you've been getting paid with the same type of check, and then approve the rest after 10+ days. If you chose to pay bills through Chase bill pay, they send the money away for a day or two, out of which only portion gets returned as "credit" back to your account, using a 'malfunction' as an excuse they couldn't send the payments the day you sent them, and refusing to explain things such as, if the person I was sending the money to never got it, why did only a part of it get credited back? Where is the rest of the money I worked hard for, Chase? And when it comes to companies, banks, specifically, dealing with my money, I'd rather never hear the word such as "malfunction". And if I do, I better get e big, fat explanation for hearing it. The Vice-President of the Chase I go to(soon to be past tense), is Vera Agropian. I'm stating this, desperately hoping that something will change in this bank, and as usually, it should start from the base of the problem. She is incredibly unhelpful, rude, treats you as if you have no reason to be in 'her' bank, and as if she is better than anyone else in the bank. A prime example of power-corrupted monster. Sad thing is that she can't even speak English fluently. I've been in United States for 3 years, and sadly, this is just one of the few companies that makes me regret leaving Europe.

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