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Overall rating score 44%
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Chase Customer Review

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Audrey's Profile Image

1 out of 5 marks

Reviewed by Audrey

Mar 26th 2012

Very bad...worse than worst!!! They take your money without explaining to you in written form. BEWARE!!! THEY JUST TAKE YOUR MONEY AND RUN AWAY WITH IT!

At first, I cannot log into my account, I needed an identification code. I had to go there personally so I can get it. Now I was able to log in after that without this identification code. My friend is transferring money to my account thru Quickpay for $2000, and now I cannot log into my account again, but they were able to accept that same Quickpay person before. I cannot believe it!!! What is wrong with their Quickpay? They were saying to me that it was fraud, if it is, why did they accept it in the first place before? I have a record of that person who used the Quickpay and was accepted by their bank, and now they don't want to accept the same person? Foolish bank!!!

MY NEXT EXPERIENCE WAS WHEN THEY RESTRICTED MY ACCOUNT AFTER MAKING IT AVAILABLE TO SATURDAY AFTERNOON ONLY TO FIND OUT, I AM NEGATIVE $509 ON MONDAY MORNING. THEY CANNOT GIVE ME ANY GOOD REASON WHY THEY DID THAT, AND THEY CANNOT PUT IT IN WRITING. THE MANAGER OF IRVINE BRANCH IS TELLING ME THAT I DEAL WITH SCAM OR FRAUD, I AM ASKING THEM TO PUT THAT IN WRITING BUT THEY CANNOT DO IT. HOW CAN THEY SAY THAT IT IS A SCAM AND FRAUD WHEN THEY CANNOT PROVE IT? SUCH IMBECILE PEOPLE!!! I THE MANAGER EVEN MENTIONED ABOUT OPPORTUNITY, SO THEY ARE ALLOWING PEOPLE WITH NO BANKING EXPERIENCE TO JUST SIT THERE AND MANIPULATE BANK TRANSACTIONS JUST BEC. THEY TOOK OPPORTUNITY!!! YOUR MONEY IS NOT SAFE HERE!!!

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Other Chase Reviews

ClaireTak's Profile Image

Reviewed by ClaireTak

Apr 24th 2014

4 out of 5 marks

Chase is solid

While I didn't intentionally become a Chase member, I am happy with their service and checking account. I signed up years ago for Great Western, which was bought out by WaMu, which was acquired by JP Morgan Chase.

I have a regular checking account. The fee is waived each month because I use direct deposit. While I also have an Ally Bank checking and savings, I like to keep my free Chase account because I am able to utilize ATM machines pretty conveniently.

I have been a Chase customer now for about 5 years. Their online banking is easy to use, Chase QuickPay is convenient and I like finding ATMs on every corner, in LA and NY.

Until Ally makes brick and mortar locations, I will keep my Chase.

Is this review helpful? ▲ Yes 2 ▼ No 0

CustomerinNewJerse's Profile Image

Reviewed by CustomerinNewJerse

Apr 23rd 2014

1 out of 5 marks

Chase Ads are scams

I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.

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