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Overall rating score 44%
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Nadav3's Profile Image

5 out of 5 marks

Reviewed by Nadav3

Nov 30th 2012

Very good and kind customer service

I tried opening a checking account at other banks, but as a non US citizen, I faced many problems. I went into a Chase branch, and was immediately accepted by a representative named Craig. He explained everything I needed to know about opening an account in the US, how it is going to work for me, and ways I can contact him directly for any problem. I was out of there within an hour with money already in the account and a debit card ready to be used. This is what I call a good customer service!

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Other Chase Reviews

marthaketelsen's Profile Image

Reviewed by marthaketelsen

Mar 31st 2014

1 out of 5 marks

stupid rule

We opened checking account so my son could go to out of state school and I could deposit into his account. Now a new rule could not deposit $300 cash into his account. Not a large sum of money. Can't wait to close this account. Other banks in town. bye bye chase. stupid new rule. I hope you luck with all the aggravation you are going to cause us.

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andrear's Profile Image

Reviewed by andrear

Apr 8th 2014

1 out of 5 marks

Dreadful-do NOT get with this bank!

I am closing my Chase account first thing in the morning. They are scamming people, playing with their income as if it's a monopoly game. For these 2 years of being with them (only due to the convenient location), I never knew how much money I had, how much I spent, or how much I saved because they play around with their customers as if they're marionettes. They are rude, they refuse to explain where did your money disappear, they don't ask for your consent on things they need to explain to you because they will cost you money when you're opening the new account such as savings. They approve a small portion of your check no matter for how long you've been getting paid with the same type of check, and then approve the rest after 10+ days. If you chose to pay bills through Chase bill pay, they send the money away for a day or two, out of which only portion gets returned as "credit" back to your account, using a 'malfunction' as an excuse they couldn't send the payments the day you sent them, and refusing to explain things such as, if the person I was sending the money to never got it, why did only a part of it get credited back? Where is the rest of the money I worked hard for, Chase? And when it comes to companies, banks, specifically, dealing with my money, I'd rather never hear the word such as "malfunction". And if I do, I better get e big, fat explanation for hearing it. The Vice-President of the Chase I go to(soon to be past tense), is Vera Agropian. I'm stating this, desperately hoping that something will change in this bank, and as usually, it should start from the base of the problem. She is incredibly unhelpful, rude, treats you as if you have no reason to be in 'her' bank, and as if she is better than anyone else in the bank. A prime example of power-corrupted monster. Sad thing is that she can't even speak English fluently. I've been in United States for 3 years, and sadly, this is just one of the few companies that makes me regret leaving Europe.

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