I tried opening a checking account at other banks, but as a non US citizen, I faced many problems. I went into a Chase branch, and was immediately accepted by a representative named Craig. He explained everything I needed to know about opening an account in the US, how it is going to work for me, and ways I can contact him directly for any problem. I was out of there within an hour with money already in the account and a debit card ready to be used. This is what I call a good customer service!
Chase signed up my credit card to receive online billing only, something I never request. Worse yet when I tried to access the email bill I was told I could not get it on the road because my computer wasn't registered with them.Them came a $35.00 fee plus, which they refuse to remove.I have been a loyal good customer for years but I advise everyone to stay away from CHASE.