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I deposited $54.00 CASH at 3:30 pm on Friday to cover an ACH on our internet bill. When I noticed over the weekend the deposit was not pending, I became concerned. Spoke to asst mgr Monday at the branch where I was informed my money was deposited in someone else's account because I put a norizontal mark across my 7's to prevent them from being mistaken as 1's (and I have been doing this since I opened this account over 8 months ago)
The teller mistook them for 9's & deposited my $54.00 cash into a COMPLETELY DIFFERENT account. Walked in there on Monday and the assistant manager did not feel he had to even apologize for this "error" instead showing me the copy of the deposit slip, berating me, saying "those look like 9's." WTF? No one I know on this planet makes their 9's look like tha!!
It looks like they "guessed at the account number," hastily connecting the horizontal slash across the middle of the 7's to make a 9. If they had only taken 1 second to look at THE NAME ON THE ACCOUNT this would not have happened. It doesn't do any good to swipe your debit card, either, because they don't bother with that, only look at the numbers on the deposit slip, and not even your name.
Now my account is in the negative due to this massive error.
Instead of crediting me IMMEDIATELY for the $54.00 (you'd think they could do that, but NO, they informed me they have to pull it out of the account they wrongly credited with it, then put it in my account. Oh, and by the way, THIS WILL TAKE UP TO 5 DAYS. Meantime, my account is still negative. When I expressed my concern, a representative of the bank said that any overdrafts would be reversed and "I only would have had 9.00 in the account after that anyway."
Can't wait til it does happen so I can close my account here, charging me $12 a month for their crappy customer service I discovered I can get totally free checking, all without having to have direct deposit, at the bank right next door to them.
Chase is the worst institution ever in terms of discrimination against ethnic minirities including African Americans. The vicious tactics of its founder seem to be the pillars of the corporate culture of Chase. No matter what, non-white will find it increasingly difficult to secure a loan from Chase. It looks That their underwriters evaluate credit applications on the basis of names, religion, ethnic background and thieves stood discriminatory parameters .
All miniorities should boycott CHASE and expose it's biased culture to the public. It is a moral responsibility to stand against this institution which represents the ugliest face of capitalism since inception.
I had the most awful experience with a lender at chase name Joshua Sammeter at the branch in Arizona. I was working with him as a lender, we were approve for a home loan and all requested document were sent to him. We will call and leave messages and email and would not get a response until days later. We tried to get status on our loan process and was not able to get in touch with him. we lost the contract we had on the home we were tying to purchase. we lost our $1000 deposit, $400 inspection fees and $400 appraisal charges and still has not spoken to Joshua Sammeter to check the status of our loan.