I deposited $54.00 CASH at 3:30 pm on Friday to cover an ACH on our internet bill. When I noticed over the weekend the deposit was not pending, I became concerned. Spoke to asst mgr Monday at the branch where I was informed my money was deposited in someone else's account because I put a norizontal mark across my 7's to prevent them from being mistaken as 1's (and I have been doing this since I opened this account over 8 months ago)
The teller mistook them for 9's & deposited my $54.00 cash into a COMPLETELY DIFFERENT account. Walked in there on Monday and the assistant manager did not feel he had to even apologize for this "error" instead showing me the copy of the deposit slip, berating me, saying "those look like 9's." WTF? No one I know on this planet makes their 9's look like tha!!
It looks like they "guessed at the account number," hastily connecting the horizontal slash across the middle of the 7's to make a 9. If they had only taken 1 second to look at THE NAME ON THE ACCOUNT this would not have happened. It doesn't do any good to swipe your debit card, either, because they don't bother with that, only look at the numbers on the deposit slip, and not even your name.
Now my account is in the negative due to this massive error.
Instead of crediting me IMMEDIATELY for the $54.00 (you'd think they could do that, but NO, they informed me they have to pull it out of the account they wrongly credited with it, then put it in my account. Oh, and by the way, THIS WILL TAKE UP TO 5 DAYS. Meantime, my account is still negative. When I expressed my concern, a representative of the bank said that any overdrafts would be reversed and "I only would have had 9.00 in the account after that anyway."
Can't wait til it does happen so I can close my account here, charging me $12 a month for their crappy customer service I discovered I can get totally free checking, all without having to have direct deposit, at the bank right next door to them.
Well, i am here to say that even those with a serious bank account are not treated with any value nor respect from this bank. I paid $30 to stop a check being cashed. It was a successful stop. But the fraud waited for a year to the day and went into a chase branch and cashed the check. Although the bank reps agreed this was not right and should shave been stopped as a stale check, the management of the bank refused to make good on their error. I am a customer that had $400k in their bank and their $948 error was too much to bear. This bank clearly cares nothing about their customers. The more money you hold in this bank the more you have at risk for being the victim of their error and their justifying they have no culpability in their mistakes. Put your money anywhere else but this bank.
I am so annoyed with this bank. I deposited a check into my account on a Sunday afternoon, and was informed that it the whole check would be available 2 days later, and some was available now. When I went to purchase a money order it would not go through. The next day I tried to use my card again and it was declined. I had to go to a bank teller who informed me that my card had been canceled!!! I was beyond pissed especially since I never got a text, email, or phone call about this. They just locked it cause they claimed they suspected fraud. I'm so over this bank