I deposited $54.00 CASH at 3:30 pm on Friday to cover an ACH on our internet bill. When I noticed over the weekend the deposit was not pending, I became concerned. Spoke to asst mgr Monday at the branch where I was informed my money was deposited in someone else's account because I put a norizontal mark across my 7's to prevent them from being mistaken as 1's (and I have been doing this since I opened this account over 8 months ago)
The teller mistook them for 9's & deposited my $54.00 cash into a COMPLETELY DIFFERENT account. Walked in there on Monday and the assistant manager did not feel he had to even apologize for this "error" instead showing me the copy of the deposit slip, berating me, saying "those look like 9's." WTF? No one I know on this planet makes their 9's look like tha!!
It looks like they "guessed at the account number," hastily connecting the horizontal slash across the middle of the 7's to make a 9. If they had only taken 1 second to look at THE NAME ON THE ACCOUNT this would not have happened. It doesn't do any good to swipe your debit card, either, because they don't bother with that, only look at the numbers on the deposit slip, and not even your name.
Now my account is in the negative due to this massive error.
Instead of crediting me IMMEDIATELY for the $54.00 (you'd think they could do that, but NO, they informed me they have to pull it out of the account they wrongly credited with it, then put it in my account. Oh, and by the way, THIS WILL TAKE UP TO 5 DAYS. Meantime, my account is still negative. When I expressed my concern, a representative of the bank said that any overdrafts would be reversed and "I only would have had 9.00 in the account after that anyway."
Can't wait til it does happen so I can close my account here, charging me $12 a month for their crappy customer service I discovered I can get totally free checking, all without having to have direct deposit, at the bank right next door to them.
I banked with Chase for a number of years and had several accounts with them during this time. However, decided to close my account with them because there is a bank closer to my house. I am a busy person, and gas is expensive these days, so I did what any reasonable busy person would do--CALL and close it over the phone. Here is where my troubles began...it is almost 1 month to the day and I STILL do NOT have my money--despite the fact I told them I needed it for rent and bills.
After waiting 5 - 7 business days and realizing the check was NOT in the mail, I immediately went into a branch and was told that I should probably wait another few days because they were going to have to stop the check and it might make it go slower. I waited another 2 days and then called the phone center and explained my check hadn't arrived yet (I was on the phone being routed to the right person and left on hold for 30+ minutes). I finally spoke with someone but was told I'd have to fill out an affadavit to report the lost check and that would be best to do in the bank. So, off to the nearest branch I go...only to find out I need to go to the branch the call center rep had spoken with. Finally, it's Tuesday and I'm in the branch and I coordinate a call between the gal I was speaking with and the banking specialist at the branch. I sign the affadavit and am told that I will have my check by Friday. Saturday, still no check and I take another trip to the branch and meet with the manager who calls the call center (and she is on hold forever, she tells met to go and she'll "call me"). The branch manager never called back with an explanation or apology!
It's Monday, I'm LIVID...still no check, still no answer. I call and escalate this to the top of the call center and am told that I will receive a call with an answer "in an hour"....well, that hour is long past.
CLOSE your account in the branch QUICK, or be prepared to CHASE your money! -10 customer service
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