I deposited $54.00 CASH at 3:30 pm on Friday to cover an ACH on our internet bill. When I noticed over the weekend the deposit was not pending, I became concerned. Spoke to asst mgr Monday at the branch where I was informed my money was deposited in someone else's account because I put a norizontal mark across my 7's to prevent them from being mistaken as 1's (and I have been doing this since I opened this account over 8 months ago)
The teller mistook them for 9's & deposited my $54.00 cash into a COMPLETELY DIFFERENT account. Walked in there on Monday and the assistant manager did not feel he had to even apologize for this "error" instead showing me the copy of the deposit slip, berating me, saying "those look like 9's." WTF? No one I know on this planet makes their 9's look like tha!!
It looks like they "guessed at the account number," hastily connecting the horizontal slash across the middle of the 7's to make a 9. If they had only taken 1 second to look at THE NAME ON THE ACCOUNT this would not have happened. It doesn't do any good to swipe your debit card, either, because they don't bother with that, only look at the numbers on the deposit slip, and not even your name.
Now my account is in the negative due to this massive error.
Instead of crediting me IMMEDIATELY for the $54.00 (you'd think they could do that, but NO, they informed me they have to pull it out of the account they wrongly credited with it, then put it in my account. Oh, and by the way, THIS WILL TAKE UP TO 5 DAYS. Meantime, my account is still negative. When I expressed my concern, a representative of the bank said that any overdrafts would be reversed and "I only would have had 9.00 in the account after that anyway."
Can't wait til it does happen so I can close my account here, charging me $12 a month for their crappy customer service I discovered I can get totally free checking, all without having to have direct deposit, at the bank right next door to them.
There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.
I have been a Chase customer for over 5 years but recently went through one of the worst experiences with a bank. Essentially, a large deposit from another reputable financial institution triggered a fraud alert and Chase, without contacting me, decided to freeze my funds to investigate. The fraud and control department was so inept they did not have the right number to contact that institution -- I think they googled the number and got the investment office who could not validate the funds so Chase decided to close my account, once again without contacting me.
Once I found out (through a letter in the mail), contacted the local branch manager who then contacted the institution to verify and resolved the matter in 5 minutes -- but the wheels were already in motion. For over 2 weeks no access to funds and could not pay bills including mortgage. Luckily I had back-up but think of those folks whose funds are all tied to one account.
The bank manager told me this happens all the time to and is very frustrated with this process - it seems they use a shotgun approach to fraud, surprising in this day and age that they can not accurately detect and assume everyone is a fraudster. Nevertheless I am banking with a credit union now.