I deposited $54.00 CASH at 3:30 pm on Friday to cover an ACH on our internet bill. When I noticed over the weekend the deposit was not pending, I became concerned. Spoke to asst mgr Monday at the branch where I was informed my money was deposited in someone else's account because I put a norizontal mark across my 7's to prevent them from being mistaken as 1's (and I have been doing this since I opened this account over 8 months ago)
The teller mistook them for 9's & deposited my $54.00 cash into a COMPLETELY DIFFERENT account. Walked in there on Monday and the assistant manager did not feel he had to even apologize for this "error" instead showing me the copy of the deposit slip, berating me, saying "those look like 9's." WTF? No one I know on this planet makes their 9's look like tha!!
It looks like they "guessed at the account number," hastily connecting the horizontal slash across the middle of the 7's to make a 9. If they had only taken 1 second to look at THE NAME ON THE ACCOUNT this would not have happened. It doesn't do any good to swipe your debit card, either, because they don't bother with that, only look at the numbers on the deposit slip, and not even your name.
Now my account is in the negative due to this massive error.
Instead of crediting me IMMEDIATELY for the $54.00 (you'd think they could do that, but NO, they informed me they have to pull it out of the account they wrongly credited with it, then put it in my account. Oh, and by the way, THIS WILL TAKE UP TO 5 DAYS. Meantime, my account is still negative. When I expressed my concern, a representative of the bank said that any overdrafts would be reversed and "I only would have had 9.00 in the account after that anyway."
Can't wait til it does happen so I can close my account here, charging me $12 a month for their crappy customer service I discovered I can get totally free checking, all without having to have direct deposit, at the bank right next door to them.
The State seized part of my land for a road expansion. Chase bank hired an attorney who has never handled this type of case before. Chase actually hired a collection attorney. From the $7,000 for the DOT Chase Bank ran up a $5,500 legal bill. I have never received an itemized bill from Chase to show what the legal fees were. All I got was very rude disrespectful Legal BS... Now all I got for my land was $1,500 due to Chase Bank poor choice in law firm. All the attorney would say is that Chase Bank will pay him whatever he sends them so I should be happy with $1,500...
Although the interest rate is really low, you can't beat free checking. Also, I can manage my Chase Freedom credit card from the same website, so that's a plus.
Since I've had the account for quite a while now, I can honestly say it's a great bank. They've caught fraud on my account twice and reversed all charges.
Updated to add branches.