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C+
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Overall rating score 44%
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Chase Customer Review

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Bolton's Profile Image

5 out of 5 marks

Reviewed by Bolton

May 21st 2012

Very helpful, though bothersome.

Whenever I go into Chase to make a quick deposit, the bankers always look bored and come insist I come to their desk to make my deposit. It would be a lot easier and much quicker for me to just fill out the deposit sheet and got to the teller especially because I already know all of my personal information versus them looking it up on the computer and then placing the deposit in a slip and taking it to the teller and waiting for it to come back. While they do that they always say "While were waiting let's just make sure all of your information is the same." And I make transactions there at least every two weeks so it gets very repetitive having them asking me that same question each visit I have. Don't get me wrong, all the employees are very nice but they just seem very routine and scripted.

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Other Chase Reviews

CustomerinNewJerse's Profile Image

Reviewed by CustomerinNewJerse

Apr 23rd 2014

1 out of 5 marks

Chase Ads are scams

I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.

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davidartist13's Profile Image

Reviewed by davidartist13

Apr 14th 2014

2 out of 5 marks

The branch customer service is great, but there are problems with the website -- see below.

There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.

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