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Overall rating score 44%
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Deester's Profile Image

2 out of 5 marks

Reviewed by Deester

Apr 13th 2012

Very, very disappointing.

After 30 years of only belonging to credit unions, this was my fist banking experience. I have to say that I was stunned at the ineptitude of their employees; at all levels, across all departments. My so-called "rep" at the bank only returned one of my phone calls, and that one only after waiting 6 days. All others were simply ignored. Have to say, she's got it in the sales department (she's a schmoozer) but then after you hand over the money, she won't give you the time of day. Months later I ran into her at the bank and she apologized for never get back with me. Seems she was too busy as she had been promoted. Perfect! Excellent choice Chase.

There are many other items to rant about but have other things to do with my day so I will just end with saying that my dog has better reasoning skills than the people they hire to work in "technical support". I spoke with 5 of them trying to describe a bug in their system (I was a programmer for 20 years) and none of them could understand what I was saying. It was surreal, like I was trying to reason with a doorknob. Finally I couldn't take it anymore and demanded to speak with a supervisor. Well, fortunately, the supervisor understood the issue immediately. It really was a very simply matter, requiring less than minimal reasoning skills and yet none of their 'technical support' could even follow a 1+1=2 discussion. Now why would Chase hire people absolutely devoid of any reasoning skills. Wouldn't that be a requirement for the position?

Taking all my monies to an un-named competitor that have their heads in a much better place.

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Other Chase Reviews

marthaketelsen's Profile Image

Reviewed by marthaketelsen

Mar 31st 2014

1 out of 5 marks

stupid rule

We opened checking account so my son could go to out of state school and I could deposit into his account. Now a new rule could not deposit $300 cash into his account. Not a large sum of money. Can't wait to close this account. Other banks in town. bye bye chase. stupid new rule. I hope you luck with all the aggravation you are going to cause us.

Is this review helpful? ▲ Yes 2 ▼ No 0

andrear's Profile Image

Reviewed by andrear

Apr 8th 2014

1 out of 5 marks

Dreadful-do NOT get with this bank!

I am closing my Chase account first thing in the morning. They are scamming people, playing with their income as if it's a monopoly game. For these 2 years of being with them (only due to the convenient location), I never knew how much money I had, how much I spent, or how much I saved because they play around with their customers as if they're marionettes. They are rude, they refuse to explain where did your money disappear, they don't ask for your consent on things they need to explain to you because they will cost you money when you're opening the new account such as savings. They approve a small portion of your check no matter for how long you've been getting paid with the same type of check, and then approve the rest after 10+ days. If you chose to pay bills through Chase bill pay, they send the money away for a day or two, out of which only portion gets returned as "credit" back to your account, using a 'malfunction' as an excuse they couldn't send the payments the day you sent them, and refusing to explain things such as, if the person I was sending the money to never got it, why did only a part of it get credited back? Where is the rest of the money I worked hard for, Chase? And when it comes to companies, banks, specifically, dealing with my money, I'd rather never hear the word such as "malfunction". And if I do, I better get e big, fat explanation for hearing it. The Vice-President of the Chase I go to(soon to be past tense), is Vera Agropian. I'm stating this, desperately hoping that something will change in this bank, and as usually, it should start from the base of the problem. She is incredibly unhelpful, rude, treats you as if you have no reason to be in 'her' bank, and as if she is better than anyone else in the bank. A prime example of power-corrupted monster. Sad thing is that she can't even speak English fluently. I've been in United States for 3 years, and sadly, this is just one of the few companies that makes me regret leaving Europe.

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