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Overall rating score 44%
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Deester's Profile Image

2 out of 5 marks

Reviewed by Deester

Apr 13th 2012

Very, very disappointing.

After 30 years of only belonging to credit unions, this was my fist banking experience. I have to say that I was stunned at the ineptitude of their employees; at all levels, across all departments. My so-called "rep" at the bank only returned one of my phone calls, and that one only after waiting 6 days. All others were simply ignored. Have to say, she's got it in the sales department (she's a schmoozer) but then after you hand over the money, she won't give you the time of day. Months later I ran into her at the bank and she apologized for never get back with me. Seems she was too busy as she had been promoted. Perfect! Excellent choice Chase.

There are many other items to rant about but have other things to do with my day so I will just end with saying that my dog has better reasoning skills than the people they hire to work in "technical support". I spoke with 5 of them trying to describe a bug in their system (I was a programmer for 20 years) and none of them could understand what I was saying. It was surreal, like I was trying to reason with a doorknob. Finally I couldn't take it anymore and demanded to speak with a supervisor. Well, fortunately, the supervisor understood the issue immediately. It really was a very simply matter, requiring less than minimal reasoning skills and yet none of their 'technical support' could even follow a 1+1=2 discussion. Now why would Chase hire people absolutely devoid of any reasoning skills. Wouldn't that be a requirement for the position?

Taking all my monies to an un-named competitor that have their heads in a much better place.

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Other Chase Reviews

CustomerinNewJerse's Profile Image

Reviewed by CustomerinNewJerse

Apr 23rd 2014

1 out of 5 marks

Chase Ads are scams

I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.

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davidartist13's Profile Image

Reviewed by davidartist13

Apr 14th 2014

2 out of 5 marks

The branch customer service is great, but there are problems with the website -- see below.

There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.

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