After 30 years of only belonging to credit unions, this was my fist banking experience. I have to say that I was stunned at the ineptitude of their employees; at all levels, across all departments. My so-called "rep" at the bank only returned one of my phone calls, and that one only after waiting 6 days. All others were simply ignored. Have to say, she's got it in the sales department (she's a schmoozer) but then after you hand over the money, she won't give you the time of day. Months later I ran into her at the bank and she apologized for never get back with me. Seems she was too busy as she had been promoted. Perfect! Excellent choice Chase.
There are many other items to rant about but have other things to do with my day so I will just end with saying that my dog has better reasoning skills than the people they hire to work in "technical support". I spoke with 5 of them trying to describe a bug in their system (I was a programmer for 20 years) and none of them could understand what I was saying. It was surreal, like I was trying to reason with a doorknob. Finally I couldn't take it anymore and demanded to speak with a supervisor. Well, fortunately, the supervisor understood the issue immediately. It really was a very simply matter, requiring less than minimal reasoning skills and yet none of their 'technical support' could even follow a 1+1=2 discussion. Now why would Chase hire people absolutely devoid of any reasoning skills. Wouldn't that be a requirement for the position?
Taking all my monies to an un-named competitor that have their heads in a much better place.
I always thought big banks like chase or US bank had this funky practice where they treat everyone like prisoners or something. The reason I developed this concept was because of interesting people on the internet..
The people who work at chase are extremely nice and seem genuine. These ice is excellent and I like how they utilize their ATM machines. I never really had a issue with them mainly because I don't have any major thing going on like mortgages or auto loans but my overall experience is pretty positive. I also like how honest my local banker was. He told me cool stories too.
I AM A CERTIFIED TAX PREPARER. I HAVE HAD MY CHASE CHECKING ACCOUNT FROZEN SINCE 2/08/2014. I WAS TOLD THAT IT LOOKED LIKE FRAUDULENT ACTIVITY WITH ACCOUNT. I HAVE PRODUCED A BUSINESS LICENSE, A TRADE NAME CERTIFICATE, MY EIN NUMBER, PTIN NUMBER, TAX CLIENTS WITH 2 FORMS OF ID, ETC. EVERY TIME I CALL THE 1-800 NUMBER I AM TOLD A DIFFERENT STORY BY A DIFFERENT PERSON EACH TIME. I HAVE BILLS THAT ARE PILING UP AND ACCRUING LATE FEES AND CAN'T BE PAID BECAUSE CHASE WILL NOT RELEASE MY TAX PREPARATION FEES NOR MY PERSONAL TAX REFUND TO ME. CAN YOU PLEASE HELP ME BEFORE MY KIDS AND I END UP HOMELESS.