Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

5,643
Branch Locations

Chase Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank Rates
Bank of America
Add
Compare Banks

Chase Customer Review

Post a review
Deester's Profile Image

2 out of 5 marks

Reviewed by Deester

Apr 13th 2012

Very, very disappointing.

After 30 years of only belonging to credit unions, this was my fist banking experience. I have to say that I was stunned at the ineptitude of their employees; at all levels, across all departments. My so-called "rep" at the bank only returned one of my phone calls, and that one only after waiting 6 days. All others were simply ignored. Have to say, she's got it in the sales department (she's a schmoozer) but then after you hand over the money, she won't give you the time of day. Months later I ran into her at the bank and she apologized for never get back with me. Seems she was too busy as she had been promoted. Perfect! Excellent choice Chase.

There are many other items to rant about but have other things to do with my day so I will just end with saying that my dog has better reasoning skills than the people they hire to work in "technical support". I spoke with 5 of them trying to describe a bug in their system (I was a programmer for 20 years) and none of them could understand what I was saying. It was surreal, like I was trying to reason with a doorknob. Finally I couldn't take it anymore and demanded to speak with a supervisor. Well, fortunately, the supervisor understood the issue immediately. It really was a very simply matter, requiring less than minimal reasoning skills and yet none of their 'technical support' could even follow a 1+1=2 discussion. Now why would Chase hire people absolutely devoid of any reasoning skills. Wouldn't that be a requirement for the position?

Taking all my monies to an un-named competitor that have their heads in a much better place.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Chase Reviews

bigmoney's Profile Image

Reviewed by bigmoney

Dec 15th 2014

1 out of 5 marks

poor service

The bankers come in late, then sit at their desk for 15 min before helping customers that are waiting. There are never enough bankers on hand. The wait to see a banker is rarely under an hour and is usually an hour plus. Very poor service. The sign in sheet is a joke, they don't even look at it and will let people cut in front of you.

Is this review helpful? ▲ Yes 1 ▼ No 0

Caramel1's Profile Image

Reviewed by Caramel1

Nov 12th 2014

1 out of 5 marks

Bank Teller Stole!

On november 5th i deposited $411 cash. Then scarlett the teller counted it and said $311 it was a surprise to me i was confused because i did count the money at home 4 times. On the same day i called the bank and spoke with the manager, he had scarlett count her register and didn't said it wasn't off. I couldn't believe it but i made the mistake of putting my initial on the deposit slip and that's why the claims department couldn't help me. Now i know that there are thieves in the bank and next time i wont put my initial on the slip.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews