MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
The car dealer from whom i purchased a car, power chevrolet, would not accept a 2 day or even an overnight check for the balance on a car i purchased after putting down more than 50%. I had gotten pre-approved for a loan by chase in tucson, but the finance person, scott at the dealership, would not work with the chase bank in tucson. I had to find a chase bank in a city with which i was not familiar, and start the whole loan process anew. Serge, the bank manager, was very accommodating and rushed through a loan app, approval, and was able to cut me a check for the car loan in less then 2 hours! Thanks again, serge. You did a great job!
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.
About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.
I'll never go back. They keep you waiting forever too.