The car dealer from whom i purchased a car, power chevrolet, would not accept a 2 day or even an overnight check for the balance on a car i purchased after putting down more than 50%. I had gotten pre-approved for a loan by chase in tucson, but the finance person, scott at the dealership, would not work with the chase bank in tucson. I had to find a chase bank in a city with which i was not familiar, and start the whole loan process anew. Serge, the bank manager, was very accommodating and rushed through a loan app, approval, and was able to cut me a check for the car loan in less then 2 hours! Thanks again, serge. You did a great job!
My daughter had her debit card stolen, over $200 was charged to her card fraudulently. When she called Chase to report it, they refunded the money that was charged, but refused to refund the overdraft charges she got on items that were set to be paid out on her card before it was stolen. She was told that they could not reverse the overdraft charges because they were not part of the theft. She had enough money in her account to pay said bills before her card was stolen, so the charges should have been reversed as bank error.
I have a car finance through your company and i came in today to make a payment. I was third in line,once it was my turn i made my payment and then asked for three rolls of quarters. The clerk asked me to step aside so they could help the people behind me. I patiently waited for them to help the three people behind me but then the clerks proceeded to help the drive through and i was left waiting for fifteen minutes. Since it was such a hassle i decided to forget the quarters. I wanted to inform you that i am not happy with the service i received today.