They bought my mortgage, but wouldnt pay my insurance with the money that was escrowed. For 3 months they kept saying they would pay it. I finally had to file a complaint with the new federal agency that obama just started after my insurance was cancelled! Now i signed up for paperless billing. For 4 months no email with bill. Customer service s o lazy they wont actually check to see what is wrong, instead just keep telling me it takes time.
Really 4 months for a computer to read an email! If thats true i asked, "then where is my mailed bill? "
of course i had to go into the bank and see a supervisor. The person that set up the account typed my email wrong!!! Btw the best part is my email is my name! , they mispelled my name!!! Today i went to pay my mortgage, cause now on month 6 still no paperless or paper billing and the window rep forgot to give me back my drivers lisence. No problem though to go back and get it, cause i have 2 babies and reloading them back in the car is no big deal! Idiots only need apply at chase.
Last option in terms of banks. So many options with online banks that it is pointless to use a big bank unless you need a teller.
The bankers come in late, then sit at their desk for 15 min before helping customers that are waiting. There are never enough bankers on hand. The wait to see a banker is rarely under an hour and is usually an hour plus. Very poor service. The sign in sheet is a joke, they don't even look at it and will let people cut in front of you.