MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
They bought my mortgage, but wouldnt pay my insurance with the money that was escrowed. For 3 months they kept saying they would pay it. I finally had to file a complaint with the new federal agency that obama just started after my insurance was cancelled! Now i signed up for paperless billing. For 4 months no email with bill. Customer service s o lazy they wont actually check to see what is wrong, instead just keep telling me it takes time.
Really 4 months for a computer to read an email! If thats true i asked, "then where is my mailed bill? "
of course i had to go into the bank and see a supervisor. The person that set up the account typed my email wrong!!! Btw the best part is my email is my name! , they mispelled my name!!! Today i went to pay my mortgage, cause now on month 6 still no paperless or paper billing and the window rep forgot to give me back my drivers lisence. No problem though to go back and get it, cause i have 2 babies and reloading them back in the car is no big deal! Idiots only need apply at chase.
After reading other reviews about Chase I was somewhat surprised. My experience so far has been positive but my needs basic. We do not have a mortgage with the bank only savings, checking and credit cards.
Customer service at the bank is good, over the phone it's been helpful on 2 occasions with questions related to my chase freedom plus.
About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.
I'll never go back. They keep you waiting forever too.