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Overall rating score 44%
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Chase Customer Review

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momw2kids's Profile Image

2 out of 5 marks

Reviewed by momw2kids

Apr 30th 2012

What A Mess!!!!

They bought my mortgage, but wouldnt pay my insurance with the money that was escrowed. For 3 months they kept saying they would pay it. I finally had to file a complaint with the new federal agency that obama just started after my insurance was cancelled!!!! Now i signed up for paperless billing. For 4 months no email with bill. Customer service s o lazy they wont actually check to see what is wrong, instead just keep telling me it takes time. Really 4 months for a computer to read an email!!!! If thats true i asked, "then where is my mailed bill? "

of course i had to go into the bank and see a supervisor. The person that set up the account typed my email wrong!!! Btw the best part is my email is my name!!!! , they mispelled my name!!! Today i went to pay my mortgage, cause now on month 6 still no paperless or paper billing and the window rep forgot to give me back my drivers lisence. No problem though to go back and get it, cause i have 2 babies and reloading them back in the car is no big deal!!! Idiots only need apply at chase.

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Other Chase Reviews

davidartist13's Profile Image

Reviewed by davidartist13

Apr 14th 2014

2 out of 5 marks

The branch customer service is great, but there are problems with the website -- see below.

There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.

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HusamBrohi's Profile Image

Reviewed by HusamBrohi

Apr 18th 2014

1 out of 5 marks

Do not bank with Chase

I have been a Chase customer for over 5 years but recently went through one of the worst experiences with a bank. Essentially, a large deposit from another reputable financial institution triggered a fraud alert and Chase, without contacting me, decided to freeze my funds to investigate. The fraud and control department was so inept they did not have the right number to contact that institution -- I think they googled the number and got the investment office who could not validate the funds so Chase decided to close my account, once again without contacting me.

Once I found out (through a letter in the mail), contacted the local branch manager who then contacted the institution to verify and resolved the matter in 5 minutes -- but the wheels were already in motion. For over 2 weeks no access to funds and could not pay bills including mortgage. Luckily I had back-up but think of those folks whose funds are all tied to one account.

The bank manager told me this happens all the time to and is very frustrated with this process - it seems they use a shotgun approach to fraud, surprising in this day and age that they can not accurately detect and assume everyone is a fraudster. Nevertheless I am banking with a credit union now.

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