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MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Chase Customer Review

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momw2kids's Profile Image

2 out of 5 marks

Reviewed by momw2kids

Apr 30th 2012

What A Mess!

They bought my mortgage, but wouldnt pay my insurance with the money that was escrowed. For 3 months they kept saying they would pay it. I finally had to file a complaint with the new federal agency that obama just started after my insurance was cancelled! Now i signed up for paperless billing. For 4 months no email with bill. Customer service s o lazy they wont actually check to see what is wrong, instead just keep telling me it takes time.

Really 4 months for a computer to read an email! If thats true i asked, "then where is my mailed bill? "

of course i had to go into the bank and see a supervisor. The person that set up the account typed my email wrong!!! Btw the best part is my email is my name! , they mispelled my name!!! Today i went to pay my mortgage, cause now on month 6 still no paperless or paper billing and the window rep forgot to give me back my drivers lisence. No problem though to go back and get it, cause i have 2 babies and reloading them back in the car is no big deal! Idiots only need apply at chase.

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Other Chase Reviews

chrisjeon's Profile Image

Reviewed by chrisjeon

Apr 14th 2015

3 out of 5 marks


It's ok

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LCruz's Profile Image

Reviewed by LCruz

Apr 8th 2015

1 out of 5 marks

Depositing cash into account

I have been a client for more than 8 years and today I experienced unprofessional behavior. I had sent my mother to make a cash deposit into my account which I provided her with the account number. when she went to the branch she was denied to make the cash deposit of only $100 due to this new rule of cash deposit. You must be the account holder to do so. This means that I will occur NSF fees due to automatic debits. This is saying that if you Don't have millions you will be treated like a loser. The branch manager was rude and nasty and would not even talk to me on the phone. Unfortunately I'm sick in bed and can not make it to a branch now after tonight I will be in the negative status with the bank because they will not accept cash deposit. This is the only bank that has this rule. This is just a way for them to get fee income. So disappointed!!! I will never recommend CHASE to no one!!

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