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Overall rating score 44%
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momw2kids's Profile Image

2 out of 5 marks

Reviewed by momw2kids

Apr 30th 2012

What A Mess!!!!

They bought my mortgage, but wouldnt pay my insurance with the money that was escrowed. For 3 months they kept saying they would pay it. I finally had to file a complaint with the new federal agency that obama just started after my insurance was cancelled!!!! Now i signed up for paperless billing. For 4 months no email with bill. Customer service s o lazy they wont actually check to see what is wrong, instead just keep telling me it takes time. Really 4 months for a computer to read an email!!!! If thats true i asked, "then where is my mailed bill? "

of course i had to go into the bank and see a supervisor. The person that set up the account typed my email wrong!!! Btw the best part is my email is my name!!!! , they mispelled my name!!! Today i went to pay my mortgage, cause now on month 6 still no paperless or paper billing and the window rep forgot to give me back my drivers lisence. No problem though to go back and get it, cause i have 2 babies and reloading them back in the car is no big deal!!! Idiots only need apply at chase.

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Other Chase Reviews

CustomerinNewJerse's Profile Image

Reviewed by CustomerinNewJerse

Apr 23rd 2014

1 out of 5 marks

Chase Ads are scams

I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.

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davidartist13's Profile Image

Reviewed by davidartist13

Apr 14th 2014

2 out of 5 marks

The branch customer service is great, but there are problems with the website -- see below.

There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.

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