Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Chase Customer Review

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rosesunnyday's Profile Image

2 out of 5 marks

Reviewed by rosesunnyday

Jul 15th 2012

Worst Experience For Banking

My family had 20k savings with chase for almost 3 years, by time we needed to take it out, we got charge $600 some then for early withdraw. We talked to the manager about we did not know that we are going to get charge because when we opened the account, we were told the worse case will be losing interest for that period.

The manager said that charges was printed in the very small print. And the manager shows he does not care how we feel, he does not care if we close our accounts with chase. So we total put in 30k in chase for nearly 3 years and when we took it out, it is $600 some thing less. We are so upset about it and no where to complain about it.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Chase Reviews

Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

Is this review helpful? ▲ Yes 2 ▼ No 0

CASHPOLICY's Profile Image

Reviewed by CASHPOLICY

Feb 17th 2015

1 out of 5 marks

Will Not Take Cash For A Deposit!

My father is in the hospital and i went to his bank to make a small cash deposit ($400) into his account, and was told that since i was not on the account they would not allow me to make a deposit of cash. Never heard of a bank refusing cash. They said he had to be with me in the car or they could not take my cash. I spoke to the manager and she confirmed that chase's policy is not to take cash from a non account holder. Crazy business.

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