Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Chase Customer Review

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rosesunnyday's Profile Image

2 out of 5 marks

Reviewed by rosesunnyday

Jul 15th 2012

Worst Experience For Banking

My family had 20k savings with chase for almost 3 years, by time we needed to take it out, we got charge $600 some then for early withdraw. We talked to the manager about we did not know that we are going to get charge because when we opened the account, we were told the worse case will be losing interest for that period.

The manager said that charges was printed in the very small print. And the manager shows he does not care how we feel, he does not care if we close our accounts with chase. So we total put in 30k in chase for nearly 3 years and when we took it out, it is $600 some thing less. We are so upset about it and no where to complain about it.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other Chase Reviews

sarahfranke's Profile Image

Reviewed by sarahfranke

Apr 29th 2015

1 out of 5 marks

Annoyed and going to cancel my account!

I went to use the dirve thru mac and it was being worked on. I went around to the teller to take money out. Short story= I put my license and mac card in the tube and sent it up. IT GOT STUCK IN THE TUBE!!! Annoyed, they had me sit there and wait. I was buzzing and buzzing with no one responding. I went inside with my 18 month old daughter. They gave me a hard time getting money out- asked me a bunch of questions, and further annoyed me. By the way, I am pregnant and wasted about 45 minutes on this beautiful day in the Chase Drive Thru and bank. I got my money- however I had to leave my mac card and license as it was still stuck in the tube. I felt that the workers were rude. YES I WAS SHORT WITH THEM AS I AM VERY HORMONAL. WHO KNOWS WHEN I WILL GET MY THINGS BACK!!!!!!!!!!!!!!!!!!!!!!! LEFT THE STORE ANNOYED! NO ONE SEEMED TO CARE OR WANT TO HELP!!!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Amy0105's Profile Image

Reviewed by Amy0105

May 2nd 2014

5 out of 5 marks

Great branch!

Love this branch. Staff is friendly and willing to help, especially the manager Nader. They always go above and beyond to answer any of my questions!

Is this review helpful? ▲ Yes 2 ▼ No 1

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