My family had 20k savings with chase for almost 3 years, by time we needed to take it out, we got charge $600 some then for early withdraw. We talked to the manager about we did not know that we are going to get charge because when we opened the account, we were told the worse case will be losing interest for that period.
The manager said that charges was printed in the very small print. And the manager shows he does not care how we feel, he does not care if we close our accounts with chase. So we total put in 30k in chase for nearly 3 years and when we took it out, it is $600 some thing less. We are so upset about it and no where to complain about it.
Last option in terms of banks. So many options with online banks that it is pointless to use a big bank unless you need a teller.
The bankers come in late, then sit at their desk for 15 min before helping customers that are waiting. There are never enough bankers on hand. The wait to see a banker is rarely under an hour and is usually an hour plus. Very poor service. The sign in sheet is a joke, they don't even look at it and will let people cut in front of you.