not enough time in the day to explain. our business had an ex partner write a check at the bank and the bank checked and found out he was not a signer anymore on the account. the ex employee proceeded to convince them it was a mistake and the bank manager or assistant manager, without calling the other two partners, decided to cash an $8,000 check for him. We were told 24-48 hours to investigate and the money would be returned. B...S...!!! 3 weeks later and my partner had to get upset at them to get "Deanna" at the bank to admit a decision had been made. After dealing with the fraud department, they admitted their job is to "protect the bank." But, somebody made an obvious mistake at that branch and won't come clean. This Deanna lady seems to not be telling the whole truth to protect her job...... but their lack of cooperation with the fraud department and complete lies to my business partner is appalling! RETURN OUR MONEY AND PROSECUTE THE PERPETRATOR.
I visited the Chase branch located at 2915 W Los Feliz Blvd, Los Angeles, CA 90039 to deposit checks into my landlady's checking account. This was my first visit to this location which is the closest to my home. There were two tellers assisting people but when an young Asian teller finished processing a transaction he walked away from his station and propped himself in front of a large screen located a few feet from his station. I was finally assisted by a young Latino teller who asked if I had completed a deposit slip. I told him I had not. He seemed annoyed and began completing a from. I informed him, "I'm sorry but I am not a customer of your bank." He replied haughtily, "I know." I then asked if there was a night depository where I could drop off future checks. He replied, "We don't have one." As I left the branch I noticed a night depository adjacent to the ATM. The teller transacted the deposit with major attitude. He might want to take it down a notch as he represents the bank. He also never asked if I might be interested in opening an account but then again, cross-selling products and services apparently are not of interest to this pretentious and assuming teller.
I AM A CERTIFIED TAX PREPARER. I HAVE HAD MY CHASE CHECKING ACCOUNT FROZEN SINCE 2/08/2014. I WAS TOLD THAT IT LOOKED LIKE FRAUDULENT ACTIVITY WITH ACCOUNT. I HAVE PRODUCED A BUSINESS LICENSE, A TRADE NAME CERTIFICATE, MY EIN NUMBER, PTIN NUMBER, TAX CLIENTS WITH 2 FORMS OF ID, ETC. EVERY TIME I CALL THE 1-800 NUMBER I AM TOLD A DIFFERENT STORY BY A DIFFERENT PERSON EACH TIME. I HAVE BILLS THAT ARE PILING UP AND ACCRUING LATE FEES AND CAN'T BE PAID BECAUSE CHASE WILL NOT RELEASE MY TAX PREPARATION FEES NOR MY PERSONAL TAX REFUND TO ME. CAN YOU PLEASE HELP ME BEFORE MY KIDS AND I END UP HOMELESS.