not enough time in the day to explain. our business had an ex partner write a check at the bank and the bank checked and found out he was not a signer anymore on the account. the ex employee proceeded to convince them it was a mistake and the bank manager or assistant manager, without calling the other two partners, decided to cash an $8,000 check for him. We were told 24-48 hours to investigate and the money would be returned. B...S...!!! 3 weeks later and my partner had to get upset at them to get "Deanna" at the bank to admit a decision had been made. After dealing with the fraud department, they admitted their job is to "protect the bank." But, somebody made an obvious mistake at that branch and won't come clean. This Deanna lady seems to not be telling the whole truth to protect her job...... but their lack of cooperation with the fraud department and complete lies to my business partner is appalling! RETURN OUR MONEY AND PROSECUTE THE PERPETRATOR.
Well, i am here to say that even those with a serious bank account are not treated with any value nor respect from this bank. I paid $30 to stop a check being cashed. It was a successful stop. But the fraud waited for a year to the day and went into a chase branch and cashed the check. Although the bank reps agreed this was not right and should shave been stopped as a stale check, the management of the bank refused to make good on their error. I am a customer that had $400k in their bank and their $948 error was too much to bear. This bank clearly cares nothing about their customers. The more money you hold in this bank the more you have at risk for being the victim of their error and their justifying they have no culpability in their mistakes. Put your money anywhere else but this bank.
I am so annoyed with this bank. I deposited a check into my account on a Sunday afternoon, and was informed that it the whole check would be available 2 days later, and some was available now. When I went to purchase a money order it would not go through. The next day I tried to use my card again and it was declined. I had to go to a bank teller who informed me that my card had been canceled!!! I was beyond pissed especially since I never got a text, email, or phone call about this. They just locked it cause they claimed they suspected fraud. I'm so over this bank