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Overall rating score 44%
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TGJ35's Profile Image

2 out of 5 marks

Reviewed by TGJ35

Jan 4th 2013

horrible

not enough time in the day to explain. our business had an ex partner write a check at the bank and the bank checked and found out he was not a signer anymore on the account. the ex employee proceeded to convince them it was a mistake and the bank manager or assistant manager, without calling the other two partners, decided to cash an $8,000 check for him. We were told 24-48 hours to investigate and the money would be returned. B...S...!!! 3 weeks later and my partner had to get upset at them to get "Deanna" at the bank to admit a decision had been made. After dealing with the fraud department, they admitted their job is to "protect the bank." But, somebody made an obvious mistake at that branch and won't come clean. This Deanna lady seems to not be telling the whole truth to protect her job...... but their lack of cooperation with the fraud department and complete lies to my business partner is appalling! RETURN OUR MONEY AND PROSECUTE THE PERPETRATOR.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Chase Reviews

ClaireTak's Profile Image

Reviewed by ClaireTak

Apr 24th 2014

4 out of 5 marks

Chase is solid

While I didn't intentionally become a Chase member, I am happy with their service and checking account. I signed up years ago for Great Western, which was bought out by WaMu, which was acquired by JP Morgan Chase.

I have a regular checking account. The fee is waived each month because I use direct deposit. While I also have an Ally Bank checking and savings, I like to keep my free Chase account because I am able to utilize ATM machines pretty conveniently.

I have been a Chase customer now for about 5 years. Their online banking is easy to use, Chase QuickPay is convenient and I like finding ATMs on every corner, in LA and NY.

Until Ally makes brick and mortar locations, I will keep my Chase.

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CustomerinNewJerse's Profile Image

Reviewed by CustomerinNewJerse

Apr 23rd 2014

1 out of 5 marks

Chase Ads are scams

I recently went to the new Chase branch in Franklin Lakes, NJ. I wanted to open a new basic savings account with their current promotion. It said open an account with $15000 and after six months get $200 bonus. They tried convincing me to open a different account. I said I didn't need it. Then, while they were completing the savings account paperwork, they insisted I give them my account balance information from where I normally bank, my mortgage amounts, any retirement savings account information, any investments and and any other funds I may have. If I didn't I couldn't open an account. They said they needed that information to service my needs. I said I was just opening a savings account and shouldn't have to furnish all of my personal information. Needless to say I walked out. I should have been more wary. I have never been asked to ever do that in a bank before.

Is this review helpful? ▲ Yes 1 ▼ No 0

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