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Overall rating score 44%
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TGJ35's Profile Image

2 out of 5 marks

Reviewed by TGJ35

Jan 4th 2013

horrible

not enough time in the day to explain. our business had an ex partner write a check at the bank and the bank checked and found out he was not a signer anymore on the account. the ex employee proceeded to convince them it was a mistake and the bank manager or assistant manager, without calling the other two partners, decided to cash an $8,000 check for him. We were told 24-48 hours to investigate and the money would be returned. B...S...!!! 3 weeks later and my partner had to get upset at them to get "Deanna" at the bank to admit a decision had been made. After dealing with the fraud department, they admitted their job is to "protect the bank." But, somebody made an obvious mistake at that branch and won't come clean. This Deanna lady seems to not be telling the whole truth to protect her job...... but their lack of cooperation with the fraud department and complete lies to my business partner is appalling! RETURN OUR MONEY AND PROSECUTE THE PERPETRATOR.

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Other Chase Reviews

davidartist13's Profile Image

Reviewed by davidartist13

Apr 14th 2014

2 out of 5 marks

The branch customer service is great, but there are problems with the website -- see below.

There is an error on the Chase Find Your Local Branch site. It identifies this as 611 6th Ave and West 28th St, when it is I West 18th St. As well on some of the Chase website information there is no branch shown as being here. I've been searching for more than 45 minutes and have only just found the correct branch address. It has to be much better than this.

Is this review helpful? ▲ Yes 1 ▼ No 0

HusamBrohi's Profile Image

Reviewed by HusamBrohi

Apr 18th 2014

1 out of 5 marks

Do not bank with Chase

I have been a Chase customer for over 5 years but recently went through one of the worst experiences with a bank. Essentially, a large deposit from another reputable financial institution triggered a fraud alert and Chase, without contacting me, decided to freeze my funds to investigate. The fraud and control department was so inept they did not have the right number to contact that institution -- I think they googled the number and got the investment office who could not validate the funds so Chase decided to close my account, once again without contacting me.

Once I found out (through a letter in the mail), contacted the local branch manager who then contacted the institution to verify and resolved the matter in 5 minutes -- but the wheels were already in motion. For over 2 weeks no access to funds and could not pay bills including mortgage. Luckily I had back-up but think of those folks whose funds are all tied to one account.

The bank manager told me this happens all the time to and is very frustrated with this process - it seems they use a shotgun approach to fraud, surprising in this day and age that they can not accurately detect and assume everyone is a fraudster. Nevertheless I am banking with a credit union now.

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