MyBankTracker rated CIT Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I opened a savings account about a week ago, so far everything has gone flawless and fast. I was also able to set up ach online (after my funds cleared, which took 2 days). You can now make transfer online, you do need to call if the transaction amount is over 5k. The customer service has also been very friendly and knowledgeable. I'm the last person to write a review about something, but with the low savings rate available these days. I wanted to give cit bank some thanks. I will be recommending this bank to others, lets hope that their rates stay competitive.
After trying to get info on transferring money in to open a CD, I learned that I'd first have to apply online before getting access to transfer forms. The online process required detailed information and when I called because I needed help with the app, I got the least customer-oriented CSR I've ever dealt with. She was annoyed when I asked her to walk me through what I was having difficulty with and said "this is an online bank." I used up a lot of printer ink before deciding I want nothing to do with this bank.
I set up an account online specifying another bank to fund it via ach transfer. After a couple of days the test deposits arrived and i inserted them into the cit "application". After another few days i got an email stating my account was approved and open. I went to the website and found no way to transfer funds either way to any external account. I called customer service and was told that external transfers had to be requested and the original funding source would have to be requested again and requalified. I subsequently got a phone call from the fraud unit to check on my request for external transfers and had to answer a set of questions before it would be enabled. The rep said that all of this could easily be done over the phone instead. The bank just does not see itself as an online bank. It also limits online transfers to $5k a day and since there is a limit of 6 transfers only a max of $30k a month can be transferred. However transfers of any amount can be made over the phone. If you want an online bank don't choose cit, if you want to transact over the phone during limited hours.