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CIT Bank Report Card

Overall rating score 72%
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CIT Bank Customer Review

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Daniel G's Profile Image

5 out of 5 marks

Reviewed by Daniel G

Jun 11th 2012

Simple to open account, very friendly customer service reps, on-line transfers are easy

I opened a savings account about a week ago, so far everything has gone flawless and fast. I was also able to set up ACH online (after my funds cleared, which took 2 days). You can now make transfer online, you do need to call if the transaction amount is over 5k.

The customer service has also been very friendly and knowledgeable.

I'm the last person to write a review about something, but with the low savings rate available these days... I wanted to give CIT Bank some thanks.

I will be recommending this bank to others, lets hope that their rates stay competitive...

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Jenny L's Profile Image

Reviewed by Jenny L

Jun 8th 2012

2 out of 5 marks

Horrendous savings account experience!

These folks may pay a high interest rate, however you dearly "pay" the price. They are not open weekends or extended hours during the day. They won't send you paper statements no matter what. I have a serious illness and my husband doesn't use the computer. Sure, he could call if something happened, but shouldn't have to. I realize that many online banks just send offer - - these guys don't even do that - you have to log in to see your statements. The CSRs are pleasant enough, but their whole way of doing business just plain stinks. I'm changing to a more responsive bank VERY soon. Buyer beware!

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bankshopper's Profile Image

Reviewed by bankshopper

Jul 13th 2013

2 out of 5 marks

Very Bad Customer Service

Opened saving account because of above average interest rates but rates quickly dropped below that offered by top 5 banks.

My CIT Saving account suddenly lost ability to transfer funds.

Contacted support to investigate and restore transfer option.

Nothing was done! I called to check status every few days and was told department handling this cannot be reached directly. I gave up after 2 months and closed my account.

I took my business to another online bank. About the only positive thing I can say about CIT Bank is that they are opened on Saturday. But, the bad customer service and so-so interest rates makes CIT Bank a poor choice.

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