Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,001
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
Chase
Add
Bank Reviews
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
aaccbb's Profile Image

1 out of 5 marks

Reviewed by aaccbb

Jan 2nd 2013

Absolutely Horrible I Plan On Closing My Account As Soon As All This Mess Is Cleared Up! I Will Never Trust Citibank!

I had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! And it sure did come out 2 times so i called them and they said there was nothing they could do! So this caused our account to over draw and also our mortgage check is going to bouce! So now we are with out any money what so ever and our mortgage is late! So i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! So i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit.

So i call citi bank and now they say they cant give me a credit! And they are sorry for my inconvenience! So my husband and i are left with absolutely nothing! Because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! I will never trust what citi bank tells me to do again! I cannot believe how insensitive they have been through out this whole experience which is their fault! Ive been getting the run around! I have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Citibank Reviews

Snobry's Profile Image

Reviewed by Snobry

Apr 23rd 2015

1 out of 5 marks

Tellers

Lines too long. Too many people sitting around instead of serving customers. NOT ENOUGH TELLERS !

Is this review helpful? ▲ Yes 1 ▼ No 0

mitchellrakoff's Profile Image

Reviewed by mitchellrakoff

Apr 23rd 2015

1 out of 5 marks

Citibank, the WORST bank I ever dealt with!

Citibank sucks! I had a Shell and Exxon Mobil account for

almost a year. I had no problems with these accounts up

until recently. I used them responsibily and when I did

either paid the entire balance or at the very least more than

minimum. I recently applied for a Goodyear, Big O Tire and

Brandsource accounts all of which I was approved for at

mind you 28.99% APR. All of a sudden, I receive 2 frantic

calls from Citibank wanting to know if my identity was

stolen. I laughed and stated no, that I did, indeed apply for

all 3 cards. The next thing you know, I receive an email the

very next day from the credit review department stating

that all of my cards had been cancelled despite the fact

that all of them were responsibily being taken care of. They

"claimed" that the credit bureau sent them information

indicating that I had applied for "too many cards" (but if

that is the case, why did they just approve me for the 3

cards and to add insult to injury, even sent them to me?)

I do NOT recommend applying to Citibank, they pick and

choose anyone they like, cancel anyones account at

anytime and are a ripoff to begin with. Their customer

service reps are rude, smart mouthed and disrespectful. I

have also complained to the Better Business Bureau, but

they simply mirror the messages to me from Citibank.

CFPB also did not help me at all. They wouldn't even tell

the the reason the accounts were closed.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews