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Citibank Customer Review

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aaccbb's Profile Image

1 out of 5 marks

Reviewed by aaccbb

Jan 2nd 2013

Absolutely Horrible I Plan On Closing My Account As Soon As All This Mess Is Cleared Up! I Will Never Trust Citibank!

I had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! And it sure did come out 2 times so i called them and they said there was nothing they could do! So this caused our account to over draw and also our mortgage check is going to bouce! So now we are with out any money what so ever and our mortgage is late! So i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! So i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit.

So i call citi bank and now they say they cant give me a credit! And they are sorry for my inconvenience! So my husband and i are left with absolutely nothing! Because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! I will never trust what citi bank tells me to do again! I cannot believe how insensitive they have been through out this whole experience which is their fault! Ive been getting the run around! I have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!

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Other Citibank Reviews

delavega's Profile Image

Reviewed by delavega

Sep 17th 2012

5 out of 5 marks

Very Good Service

Everytime i went to the bank, the attention was correct and i did not spend more than 10 minutes. The attention by telephone and email is very good too.

Is this review helpful? ▲ Yes 6 ▼ No 1

70351's Profile Image

Reviewed by 70351

Dec 29th 2014

1 out of 5 marks

JetBlue Web Rating Company using Citibank for their scam

I also received one of those phony "jetBlue" checks in the amount of just under two-grand. They claim to be an internet survey company and that I somehow contacted them expressing interest for "part time work". This of course is totally false. The post mark is from Madrid so this is not an American scam. Although the check is convincing you don't dare cash it because doing so signifies you agree to THEIR terms. Although I don't fully know how the scam works, it undoubtedly involves your bank account being unknowingly drained at some point.

It's quite sad that people would put so much effort into things like this instead of using their talents to work a real job, and I use the term *people* loosely here because these folks are lower than the amoeba on an evolutionary scale. It takes a real dirtbag to steal other people's money and then accuse the victim of being "greedy" just because they were naive enough to accept what they thought was a genuine paying job of surveying various online retailers. It's all about misdirection with these clowns though...

Anyway, I'm told Citibank wasn't too alarmed by this scam while jetBlue expressed a valid interest in pursuing it. Apparently Citibank has so much extra cash they don't feel the need to do anything about this issue. Funny how that seems to work... :>\

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