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aaccbb's Profile Image

1 out of 5 marks

Reviewed by aaccbb

Jan 2nd 2013

Absolutely Horrible I Plan On Closing My Account As Soon As All This Mess Is Cleared Up! I Will Never Trust Citibank!

I had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! And it sure did come out 2 times so i called them and they said there was nothing they could do! So this caused our account to over draw and also our mortgage check is going to bouce! So now we are with out any money what so ever and our mortgage is late! So i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! So i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit.

So i call citi bank and now they say they cant give me a credit! And they are sorry for my inconvenience! So my husband and i are left with absolutely nothing! Because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! I will never trust what citi bank tells me to do again! I cannot believe how insensitive they have been through out this whole experience which is their fault! Ive been getting the run around! I have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!

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Other Citibank Reviews

pjayem's Profile Image

Reviewed by pjayem

Nov 22nd 2014

1 out of 5 marks

Do NOT get this card!

I called to ask for assistance in the resolution of two issues. First, the wait time was approx 17 min. Then, I spoke with a "Diana" who was clearly Asian. Not only was she difficult to understand, but she interrupted constantly, often in the middle of the question that I was about to ask. She did not resolve either issue, constantly stating things like "that is a different dept", then when I asked for the dept's nbr, stating "I cannot give you that information." I asked to speak with a Manager who apologized profusely, stating "we do have problems with courtesy with overseas reps." The Manager gave me the information needed and I will try again Monday to resolve the issues. May God be with me!!!

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Mandy1's Profile Image

Reviewed by Mandy1

Nov 22nd 2014

5 out of 5 marks

Excellent Fraud Protection on my Credit Card

I have had a Citibank credit card for many years. If I make a transaction out of my "normal routine" my card will be declined and I will be immediately notified. Although it is inconvenient to have my card declined, I feel good that they are looking out for me. I have learned to use the travel notifications so I can go away and not have my transactions interrupted. Also, I can now authorize a transaction via text message. I hate to say it, but I'm actually happy when my card is declined. Thanks Citibank!

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