I had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! And it sure did come out 2 times so i called them and they said there was nothing they could do! So this caused our account to over draw and also our mortgage check is going to bouce! So now we are with out any money what so ever and our mortgage is late! So i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! So i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit.
So i call citi bank and now they say they cant give me a credit! And they are sorry for my inconvenience! So my husband and i are left with absolutely nothing! Because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! I will never trust what citi bank tells me to do again! I cannot believe how insensitive they have been through out this whole experience which is their fault! Ive been getting the run around! I have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!
I have been banking with citibank for about 3 years because citi @work through my job. However, got a notice in may stating that the account will no longer be free with direct deposit and you will need $15k to waive the fee or pay $20, then just recently they sent notice that they would raise the account fee from $20 - $25. Requested to close my account online, got a message back that they are sorry to see me go but that is it. I had to send 2 additional messages just to get my account closed.
Obviously they didn't care about my business because they weren't doing anything to retain. Overall the service was decent, didn't have many problems, online features are pretty good. But i am putting my money where i actually get something in return. Citi declined me for a credit card but bofa and capital one actually approved me for the cash rewards 1-2-3 and the quicksilver. So i rather put my money into banks that actually offer something versus consistently trying to get more out of me and not doing much.
This morning october 14, 2014, 9:00 am, i called citi bank at norco branch to get some more info for the home equity loan for my friend but the loan officer told me if my friend cannot speak english he can't help and even i told him i can help my friend to translate everything. Is it discrimination and against the law?