I had opened up 2 credit card accounts with CITI. I made attempted to make payments on both cards online using the automatic payment system through their onlnie website. BIG MISTAKE!!! My one credit card payment had gone through successfully. Unfortunately, my other didn't! The bank tried taking my money out of my savings account on one credit card and the payment was returned because the funds were in my checknig account where the other credit card payment was taken out. Well, they tried taking out the payment multiple times charging me $30 fees everytime, without notifying me by phone or email. Keep in mind I was trying to make a payment 2 weeks in advance!!!!! Not 1 phone call or email that it didnt go through. So i found out my credit cards wernt worknig when I tried using them at a loca lwork cafeteria and they denied both. I CALLED CITI THEY CLOSED BOTH ACCOUNTS PERMANETLY!!!!!!! ON A BANK ERROR NOT A CUSTOMER ERROR. NOW ALL 3 CREDIT REPORTS SHOW THESE ACCOUNTS CLSOED. AND I CAN'T OPEN ANY OTHER CREDIT CARDS BECAUSE OF THE INQUIRES!!!!!! I HAVE TO WAIT ANOTHER YEAR OR SO!!!!! I EVEN HAD MY BANK FAX A LETTER TO CITI TELLING CITI IS WHAT THE BANK ERROR, CITI STILL WOULDNT DO ANYTHING FOR THE CUSTOMER!!!!!!!!!!! I HATE CITI BANK I HAVE SPENT MULTIPLE HOURS WITH PHONE CALLS LETTERS AND RESEARCH TRYING TO RESOLVE ISSUE AND STILL NO RESOLUTION!!!! ALL BECAUSE THE ONLINE PAYMENT SYSTEM MESSED UP.
I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.
We have banked at citibank for over 30 years, currently a citigold client. Tried to get the branch ownership of our accounts moved from where we opened it to where we have lived for more than 20 years. Citibank doesn't do that - they "want clients to experience good service from every branch" no matter where. That may be their philosophy but we are looking for a "banking relationship" with a banker at the branch where we live. Should there be a problem, we want to be able to go into our local branch and get it resolved. How can it make sense to call the branch where the account was opened or go to that location; we haven't been there in the last 20 years. After numerous calls and follow up on my part to the 2 involved branches, we have decided to research and select a new bank.