Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,001
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
Chase
Add
Bank Reviews
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
jmasko18's Profile Image

1 out of 5 marks

Reviewed by jmasko18

Jan 28th 2013

Citi Bank Ruined My Life! Noone Should Ever Open A Credit Card With Citi!

I had opened up 2 credit card accounts with citi. I made attempted to make payments on both cards online using the automatic payment system through their onlnie website. Big mistake!!! My one credit card payment had gone through successfully. Unfortunately, my other didn't! The bank tried taking my money out of my savings account on one credit card and the payment was returned because the funds were in my checknig account where the other credit card payment was taken out. Well, they tried taking out the payment multiple times charging me $30 fees everytime, without notifying me by phone or email.

Keep in mind i was trying to make a payment 2 weeks in advance!! Not 1 phone call or email that it didnt go through. So i found out my credit cards wernt worknig when i tried using them at a loca lwork cafeteria and they denied both. I called citi they closed both accounts permanently! On a bank error not a customer error. Now all 3 credit reports show these accounts clsoed. And i can't open any other credit cards because of the inquires! I have to wait another year or so!! I even had my bank fax a letter to citi telling citi is what the bank error, citi still wouldnt do anything for the customer!! I hate citi bank i have spent multiple hours with phone calls letters and research trying to resolve issue and still no resolution! All because the online payment system messed up.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citibank Reviews

Select8's Profile Image

Reviewed by Select8

Feb 24th 2015

1 out of 5 marks

The Worst Bank In Australia

Citibank is the worst bank in australia. Basically they peddle credit cards with hardly any branches. Not in any way a consumer bank. Inexperienced junior staff a total joke. They deserve to be rated as a credit union not a bank. Do not use in australia. You have better options

Is this review helpful? ▲ Yes 1 ▼ No 0

chio12345's Profile Image

Reviewed by chio12345

Feb 23rd 2015

1 out of 5 marks

Avoid Signing Up At All Cost

Terrible customer service

they will mess up your account if you don't respond to their 1 million security questions (a lot more than any other bank)

put a security block on your card and cause you embarrassing moments when trying to use it

sign you up for their other products (savings and every day accounts) without consulting with you and causing extra hassle to you so you have to call, go through their 1 million questions so you can cancel the unwanted products

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews