I had opened up 2 credit card accounts with citi. I made attempted to make payments on both cards online using the automatic payment system through their onlnie website. Big mistake!!! My one credit card payment had gone through successfully. Unfortunately, my other didn't! The bank tried taking my money out of my savings account on one credit card and the payment was returned because the funds were in my checknig account where the other credit card payment was taken out. Well, they tried taking out the payment multiple times charging me $30 fees everytime, without notifying me by phone or email.
Keep in mind i was trying to make a payment 2 weeks in advance!! Not 1 phone call or email that it didnt go through. So i found out my credit cards wernt worknig when i tried using them at a loca lwork cafeteria and they denied both. I called citi they closed both accounts permanently! On a bank error not a customer error. Now all 3 credit reports show these accounts clsoed. And i can't open any other credit cards because of the inquires! I have to wait another year or so!! I even had my bank fax a letter to citi telling citi is what the bank error, citi still wouldnt do anything for the customer!! I hate citi bank i have spent multiple hours with phone calls letters and research trying to resolve issue and still no resolution! All because the online payment system messed up.
Everytime i went to the bank, the attention was correct and i did not spend more than 10 minutes. The attention by telephone and email is very good too.
I also received one of those phony "jetBlue" checks in the amount of just under two-grand. They claim to be an internet survey company and that I somehow contacted them expressing interest for "part time work". This of course is totally false. The post mark is from Madrid so this is not an American scam. Although the check is convincing you don't dare cash it because doing so signifies you agree to THEIR terms. Although I don't fully know how the scam works, it undoubtedly involves your bank account being unknowingly drained at some point.
It's quite sad that people would put so much effort into things like this instead of using their talents to work a real job, and I use the term *people* loosely here because these folks are lower than the amoeba on an evolutionary scale. It takes a real dirtbag to steal other people's money and then accuse the victim of being "greedy" just because they were naive enough to accept what they thought was a genuine paying job of surveying various online retailers. It's all about misdirection with these clowns though...
Anyway, I'm told Citibank wasn't too alarmed by this scam while jetBlue expressed a valid interest in pursuing it. Apparently Citibank has so much extra cash they don't feel the need to do anything about this issue. Funny how that seems to work... :>\