Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,001
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
Chase
Add
Bank News
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
jmasko18's Profile Image

1 out of 5 marks

Reviewed by jmasko18

Jan 28th 2013

Citi Bank Ruined My Life! Noone Should Ever Open A Credit Card With Citi!

I had opened up 2 credit card accounts with citi. I made attempted to make payments on both cards online using the automatic payment system through their onlnie website. Big mistake!!! My one credit card payment had gone through successfully. Unfortunately, my other didn't! The bank tried taking my money out of my savings account on one credit card and the payment was returned because the funds were in my checknig account where the other credit card payment was taken out. Well, they tried taking out the payment multiple times charging me $30 fees everytime, without notifying me by phone or email.

Keep in mind i was trying to make a payment 2 weeks in advance!! Not 1 phone call or email that it didnt go through. So i found out my credit cards wernt worknig when i tried using them at a loca lwork cafeteria and they denied both. I called citi they closed both accounts permanently! On a bank error not a customer error. Now all 3 credit reports show these accounts clsoed. And i can't open any other credit cards because of the inquires! I have to wait another year or so!! I even had my bank fax a letter to citi telling citi is what the bank error, citi still wouldnt do anything for the customer!! I hate citi bank i have spent multiple hours with phone calls letters and research trying to resolve issue and still no resolution! All because the online payment system messed up.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citibank Reviews

RicardoDeSouzaCunh's Profile Image

Reviewed by RicardoDeSouzaCunh

Mar 13th 2015

1 out of 5 marks

My Account Citigold

I opened a single account at Citibank South Beach, I'm Brazilian, I received the Citigold card that only works in the United States, my manager is Kerry Glasgow, keep a small application in the Bank to better days, maybe 100 million dollars, I'm trying to talk with the agency to 3 days and no number works, are all disabled, what I do, are charging overdraft fees I have not and I did debits in January and I returned in November miami? I am waiting for URGENT return, because I want the reversal of these debits in my investment account.

Is this review helpful? ▲ Yes 1 ▼ No 0

Bill E's Profile Image

Reviewed by Bill E

Mar 11th 2010

1 out of 5 marks

Citibank's new motto: Kick 'em when they're down!

I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.

Is this review helpful? ▲ Yes 7 ▼ No 0

Post a review View all Reviews