Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Citibank Customer Review

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seekingjoy's Profile Image

1 out of 5 marks

Reviewed by seekingjoy

Feb 8th 2013

Citi Refinance

I went for a refinance loan with CITI last September. I still have not closed.

CITI's employees are the worst. God forbid if they would ever inform you of anything. and they are always off work and not in the office.

This the best NON-customer support ever.

It sickens me to think that my hard earned house payment is going to these people to be employed when there are so many other human beings that would gladly treat another human being with respect.

DO NOT REFINANCE WITH CITI MORTGAGE!

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Other Citibank Reviews

MhayFreemantle's Profile Image

Reviewed by MhayFreemantle

May 18th 2015

5 out of 5 marks

release funds

how long i have to wait my release inheritance funds?

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cokers's Profile Image

Reviewed by cokers

May 13th 2015

1 out of 5 marks

A long line of unhelpful customer service reps and branches

My debit card information was stolen and a multiple fraudulent charges occurred. The charges were initially credited and then one charge was debited again. Citi said the charge was proven valid. I went into multiple branches to get additional information and faxed a dispute, each time I was disregarded and told to fax again. I called and the representative told me to get a lawyer. The issue has been going on for 6 months. PayPal was the vendor used for the charge and they didn't respond until I filed a BBB complaint. CitiBank has no customer service reps with any kind of creative thought process. I've never met a group of people that have only job, to serve customers, be so clueless and unhelpful in my life.

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