I went for a refinance loan with CITI last September. I still have not closed.
CITI's employees are the worst. God forbid if they would ever inform you of anything. and they are always off work and not in the office.
This the best NON-customer support ever.
It sickens me to think that my hard earned house payment is going to these people to be employed when there are so many other human beings that would gladly treat another human being with respect.
DO NOT REFINANCE WITH CITI MORTGAGE!
Citibank is the worst bank in australia. Basically they peddle credit cards with hardly any branches. Not in any way a consumer bank. Inexperienced junior staff a total joke. They deserve to be rated as a credit union not a bank. Do not use in australia. You have better options
Terrible customer service
they will mess up your account if you don't respond to their 1 million security questions (a lot more than any other bank)
put a security block on your card and cause you embarrassing moments when trying to use it
sign you up for their other products (savings and every day accounts) without consulting with you and causing extra hassle to you so you have to call, go through their 1 million questions so you can cancel the unwanted products