I went for a refinance loan with CITI last September. I still have not closed.
CITI's employees are the worst. God forbid if they would ever inform you of anything. and they are always off work and not in the office.
This the best NON-customer support ever.
It sickens me to think that my hard earned house payment is going to these people to be employed when there are so many other human beings that would gladly treat another human being with respect.
DO NOT REFINANCE WITH CITI MORTGAGE!
This branch is a joke. I opened an account via phone and I went into the this branch because they wanted more information. At that time I opened up business accounts as well. I wanted to receive some type of voided check so that I can have my merchant deposit go directly into that account and the assistant branch manager told me that their carbon was low on there printer and advised me to go to another bank. I then went to another branch which told me they wouldn't be giving me any type of voided check or anything I would have to go to the bank that I opened up the account at.
This happened on a Saturday and on that Monday they closed out my accounts due to fraud, I spoke with the branch manager in Forest Park Aamad…. (He's the real Joke) and he told me that no one will ever advise you in this bank to go somewhere else to get voided checks, you would have to get it here. Which was a laughing matter because I countered by saying well how do I know that your carbon is low in your printer; he never answered the question but he went in the back and came back and told me that someone will be coming out to my office to verify that I have a legit business I guess because he was calling during the holiday season thinking we were working and wondering why he didn't get an answer.
Keep in mind that he knows my company name he has access to the www, so what a smart person would have did was some research on the company! If he would have did that he would have seen that my business is a 4.5 star rated company and we are doing well! Something that couldn't be fabricated over night. Haven't said that I said ok; a week went by and he sent me off twice saying that someone was going to be there and never arrived! So I went back into the bank and now the story changed to "I just need you articles of incorporation." I said ok sent them to him right away! Now another week later and every last single one of my accounts are closed! And I didn't get a valid reason as why they were. I am g