Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

1,001
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Rates
Chase
Add
Bank News
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
seekingjoy's Profile Image

1 out of 5 marks

Reviewed by seekingjoy

Feb 8th 2013

Citi Refinance

I went for a refinance loan with CITI last September. I still have not closed.

CITI's employees are the worst. God forbid if they would ever inform you of anything. and they are always off work and not in the office.

This the best NON-customer support ever.

It sickens me to think that my hard earned house payment is going to these people to be employed when there are so many other human beings that would gladly treat another human being with respect.

DO NOT REFINANCE WITH CITI MORTGAGE!!!!!!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citibank Reviews

digitaldb's Profile Image

Reviewed by digitaldb

Oct 25th 2014

3 out of 5 marks

Not Bad But Didn't Get Much

I have been banking with citibank for about 3 years because citi @work through my job. However, got a notice in may stating that the account will no longer be free with direct deposit and you will need $15k to waive the fee or pay $20, then just recently they sent notice that they would raise the account fee from $20 - $25. Requested to close my account online, got a message back that they are sorry to see me go but that is it. I had to send 2 additional messages just to get my account closed.

Obviously they didn't care about my business because they weren't doing anything to retain. Overall the service was decent, didn't have many problems, online features are pretty good. But i am putting my money where i actually get something in return. Citi declined me for a credit card but bofa and capital one actually approved me for the cash rewards 1-2-3 and the quicksilver. So i rather put my money into banks that actually offer something versus consistently trying to get more out of me and not doing much.

Is this review helpful? ▲ Yes 1 ▼ No 0

User Profile Image

Reviewed by

Oct 14th 2014

1 out of 5 marks

Is It Discrimination And Against The Law?

This morning october 14, 2014, 9:00 am, i called citi bank at norco branch to get some more info for the home equity loan for my friend but the loan officer told me if my friend cannot speak english he can't help and even i told him i can help my friend to translate everything. Is it discrimination and against the law?

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews