I went for a refinance loan with CITI last September. I still have not closed.
CITI's employees are the worst. God forbid if they would ever inform you of anything. and they are always off work and not in the office.
This the best NON-customer support ever.
It sickens me to think that my hard earned house payment is going to these people to be employed when there are so many other human beings that would gladly treat another human being with respect.
DO NOT REFINANCE WITH CITI MORTGAGE!
I received a check on this bank to be a mystery shopper. It was sent over night fedex from ny. It has at top of check offical check with this bank name and address. I called this bank and it is not real. Thank you cody for being honest with me. The sender wanted me to deposit it in my bank and get cash and go send money orders to someone in ny. It is a scam. Becareful. What a shame.
I called to ask for assistance in the resolution of two issues. First, the wait time was approx 17 min. Then, i spoke with a "diana" who was clearly asian. Not only was she difficult to understand, but she interrupted constantly, often in the middle of the question that i was about to ask. She did not resolve either issue, constantly stating things like "that is a different dept", then when i asked for the dept's nbr, stating "i cannot give you that information. " i asked to speak with a manager who apologized profusely, stating "we do have problems with courtesy with overseas reps. " the manager gave me the information needed and i will try again monday to resolve the issues. May god be with me!!!