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Citibank Customer Review

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Bill E's Profile Image

1 out of 5 marks

Reviewed by Bill E

Mar 11th 2010

Citibank's new motto: Kick 'em when they're down!

I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.

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Other Citibank Reviews

DeanGregory's Profile Image

Reviewed by DeanGregory

Sep 17th 2014

1 out of 5 marks

Dismal Service

After 2 months of unresponsiveness, misdirection, and lack of follow-through about Citi sending my rollover CD to another company, I have come to the conclusion that Citi deserves a public ass-whacking.

Is this review helpful? ▲ Yes 1 ▼ No 0

heggy1's Profile Image

Reviewed by heggy1

Sep 15th 2014

1 out of 5 marks

Citi Bank Is Horrible Closing Branches In Texas

I have been a member with Citi Bank for over 20 years and have never had a complaint . But now yes I do because of the closings of so many branches in Texas . It seem that the banks that have stayed open all in cities with populations greater that 200,000 . I had a branch were i live pop . 100,000 plus , closed . another 95 miles away pop 150,000 and 4 branches closed . They moved my account 125 miles away and all the smaller town branches closed, who is going to serve them .

all is ok but when I have a check more than $1,000 I cant deposit online

unless I go to the bank 125 miles away . they say you can deposit in atm no atms around that accept deposits or you can mail the deposit in, what if I need the money (three days by US Mail) then the hold another three day for the checks to clear . boy is the service, who need a bank like this . I am hearing all citi banks are to be closing in

texas . I guess they don't want texas money

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