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MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Citibank Customer Review

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Bill E's Profile Image

1 out of 5 marks

Reviewed by Bill E

Mar 11th 2010

Citibank's new motto: Kick 'em when they're down!

I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.

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Other Citibank Reviews

RicardoDeSouzaCunh's Profile Image

Reviewed by RicardoDeSouzaCunh

Mar 13th 2015

1 out of 5 marks

My Account Citigold

I opened a single account at Citibank South Beach, I'm Brazilian, I received the Citigold card that only works in the United States, my manager is Kerry Glasgow, keep a small application in the Bank to better days, maybe 100 million dollars, I'm trying to talk with the agency to 3 days and no number works, are all disabled, what I do, are charging overdraft fees I have not and I did debits in January and I returned in November miami? I am waiting for URGENT return, because I want the reversal of these debits in my investment account.

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brucem101's Profile Image

Reviewed by brucem101

Mar 5th 2015

1 out of 5 marks

citicard sucks!

I was hung up on by a Citicard customer service rep because she could not give me an answer to my question and found it to be easier to cut the line than to try to help me! My chief complaint was that I received a "pre-approved" letter in the mail, and after looking into in further decided to go ahead and take the offer. After applying online, the immediate decision was that I was denied. Later, I received a notice that my credit score had lost 8 points because of 2 hard inquiries on my report-BOTH from Citi! They hit my score twice in the same evening! 2 different inquiries minutes apart, 4 points each time. So, I VERY CALMLY called to ask why I received a "pre-approval" letter only to be denied and lose valuable points and the lady told me that the "pre-approval" was NOT meant to mean that I was per approved FOR a card, but that I was "pre-approved" to APPLY FOR ONE! Oh yes, she said THAT! then when I asked why I needed to be "approved" to simply "apply" for a card, (as I was under the impression you can APPLY for anything, anywhere you want without someone giving me permission to do so) she dumped my call! This seems to be the way Citi trains their customer service reps, to hang up on you rather than deal with the problem. I will not be asking for another card, and I do not recommend it to anyone else

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