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MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Citibank Customer Review

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Bill E's Profile Image

1 out of 5 marks

Reviewed by Bill E

Mar 11th 2010

Citibank's new motto: Kick 'em when they're down!

I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.

Is this review helpful? ▲ Yes 7 ▼ No 0

Other Citibank Reviews

MartyMahdavi's Profile Image

Reviewed by MartyMahdavi

May 27th 2015

1 out of 5 marks

Credit Card Application

This is the most stupid bank I ever worked with. I received their credit card offer for years and I was never interested. Finally, one night I was fooled (like we all need be at some point apparently) and applied. It congratulated me for a $3600 line of credit and gave the option to transfer balances. I did so and added to balances from other banks and both verified and when I submitted guess what? Their system gave me an error page and no back button and nothing helped!! I thought ok I will continue with them again using their confirmation email...guess what? no confirmation email!!! I literally applied for a credit card put an inquiry on my credit and approved and had nothing, not even my card or account#. Next day I called them and of course after several transfers they said they can't help me with that and I have to wait for my card to arrive then open and sign up online and transfer my balances, that means I must wait one week for card and transfer my balances which takes 14 days, and till then my balances are due at the other banks. Ridiculous! How can you apply for a credit card and get approved and don't even receive an email.

All they could do for me was to apologize for inconvenience

Is this review helpful? ▲ Yes 1 ▼ No 0

MhayFreemantle's Profile Image

Reviewed by MhayFreemantle

May 18th 2015

5 out of 5 marks

release funds

how long i have to wait my release inheritance funds?

Is this review helpful? ▲ Yes 1 ▼ No 0

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