I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.
citi and is the worst. I opened my account a week ago Saturday. I received my permanent card. Would not let me activate card. My temp card always declined. So therefore I would have to leave the place of business and go to the ATM. Then another issue aroused when I transfered all but 190$ into my savings. Wasn't able to withdraw any money from savings nor checking account.. So I would have to drop everything just to go to a branch and personally have the cash put in my hands. Supposedly my accounts weren't linked to my account. Then the teller informs me everything is fixed. She then sheds my team card and thanks me for using Citibank. I go to an ATM a few days later just to have cash on hand. Card could not be approved . So I called customer service . the rep. Says my card was not activated she then activates my card and tells me to try the ATM again. Several minutes later while still on the phone with the rep. She informs me that my security # located on the back of my card was not accurate and does not match. She tells me that she would have to issue me another card and I DONT Have access to my money at the moment. I have had nothing but issues since day one with this bank !!! How is this possible ? A disfunctional card is issued to a paying customer. I do not recommend this bank ! Horrible service and too many issues . not enough branches close enough and the Free ones in 7-11 are always down !!!!!!!! The worst bank ever ! I wish I could give you avrating less than one. I'm highly upset and furious. I need my money now !
They will nail you for the most honest mistake. I've been using their mobile app for over a year, and I've never had issues, until now. Apparently, I inverted my numbers and it easy to see how a person could make a mistake like I did, and they hit me with a $20.00 penalty fee. Do not use the Citi mobile app unless you're certain you won't make a mistake. Isn't the purpose of taking an image of your check for verification purposes, in case the customer put the wrong dollar amount into the data entry box? Meaning, they do not work on an honor system which is understandable, but furthermore, it's to catch mistakes a fix them. Not fix the mistake, and then harshly penalize the customer for making the mistake. When I go to the teller, and in the rare case I come with the wrong amount, they call me and tell me the amount was adjusted. There's no penalty issued.
An easy fix: put a disclaimer that explains in the mobile app, if the amount is entered wrong, you may subjected to a steep return fee. The app doesn't warn of this, so I believe that a first time mistake should have no penalty. Have a little compassion. They see how much I make biweekly, which is a dismal. This return fee hit me hard.