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Citibank Customer Review

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Bill E's Profile Image

1 out of 5 marks

Reviewed by Bill E

Mar 11th 2010

Citibank's new motto: Kick 'em when they're down!

I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.

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Other Citibank Reviews

TNscam's Profile Image

Reviewed by TNscam

Nov 24th 2014

3 out of 5 marks

Scam

I received a check on this bank to be a mystery shopper. It was sent over night fedex from ny. It has at top of check offical check with this bank name and address. I called this bank and it is not real. Thank you cody for being honest with me. The sender wanted me to deposit it in my bank and get cash and go send money orders to someone in ny. It is a scam. Becareful. What a shame.

Is this review helpful? ▲ Yes 1 ▼ No 0

pjayem's Profile Image

Reviewed by pjayem

Nov 22nd 2014

1 out of 5 marks

Do Not Get This Card!

I called to ask for assistance in the resolution of two issues. First, the wait time was approx 17 min. Then, i spoke with a "diana" who was clearly asian. Not only was she difficult to understand, but she interrupted constantly, often in the middle of the question that i was about to ask. She did not resolve either issue, constantly stating things like "that is a different dept", then when i asked for the dept's nbr, stating "i cannot give you that information. " i asked to speak with a manager who apologized profusely, stating "we do have problems with courtesy with overseas reps. " the manager gave me the information needed and i will try again monday to resolve the issues. May god be with me!!!

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