MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I signed up for the Citibank Everything Counts account while I was a student. It was a great plan! Gave me free checks at no cost to me and I can still order free checks, even post-graduation. ATMs are worldwide; I was able to access my account in China. Money transfers are easy, online and at the ATM. Highly recommended service.
Lines too long. Too many people sitting around instead of serving customers. NOT ENOUGH TELLERS !
Citibank sucks! I had a Shell and Exxon Mobil account for
almost a year. I had no problems with these accounts up
until recently. I used them responsibily and when I did
either paid the entire balance or at the very least more than
minimum. I recently applied for a Goodyear, Big O Tire and
Brandsource accounts all of which I was approved for at
mind you 28.99% APR. All of a sudden, I receive 2 frantic
calls from Citibank wanting to know if my identity was
stolen. I laughed and stated no, that I did, indeed apply for
all 3 cards. The next thing you know, I receive an email the
very next day from the credit review department stating
that all of my cards had been cancelled despite the fact
that all of them were responsibily being taken care of. They
"claimed" that the credit bureau sent them information
indicating that I had applied for "too many cards" (but if
that is the case, why did they just approve me for the 3
cards and to add insult to injury, even sent them to me?)
I do NOT recommend applying to Citibank, they pick and
choose anyone they like, cancel anyones account at
anytime and are a ripoff to begin with. Their customer
service reps are rude, smart mouthed and disrespectful. I
have also complained to the Better Business Bureau, but
they simply mirror the messages to me from Citibank.
CFPB also did not help me at all. They wouldn't even tell
the the reason the accounts were closed.