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B
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1,009
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Citibank Customer Review

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Hostin's Profile Image

1 out of 5 marks

Reviewed by Hostin

Oct 9th 2012

Horrible

Tried to refinance the loan which they are currently holding on my home- as per the lower rates currently in DFW metroplex TX. They gave me the runaround. Asking for same paperwork several times. Tax returns. Personal documents. I mean I don't think an IRS audit is this tough. Finally I got fed up- and canned them. Seems to think they are the only place to refinance a loan. They lost a good customer- whos never been late on a payment.

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Other Citibank Reviews

delavega's Profile Image

Reviewed by delavega

Sep 17th 2012

5 out of 5 marks

Very good service

Everytime I went to the bank, the attention was correct and I did not spend more than 10 minutes. The attention by telephone and email is very good too.

Is this review helpful? ▲ Yes 6 ▼ No 0

soongsup's Profile Image

Reviewed by soongsup

Jun 23rd 2014

2 out of 5 marks

ATM problems

I often go to this branch to use ATM. But the thing is that I've experienced ATM problems three times. When I tried to make deposit by ATM, it says something the machine has problems. It didn't give a receipt at all, so I felt like my money is gone into the machine. Whenever it happened I had to go back to this branch again, telling the problem. It is so uncomfortable.

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