MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Tried to refinance the loan which they are currently holding on my home- as per the lower rates currently in DFW metroplex TX. They gave me the runaround. Asking for same paperwork several times. Tax returns. Personal documents. I mean I don't think an IRS audit is this tough. Finally I got fed up- and canned them. Seems to think they are the only place to refinance a loan. They lost a good customer- whos never been late on a payment.
Citibank is the worst bank in australia. Basically they peddle credit cards with hardly any branches. Not in any way a consumer bank. Inexperienced junior staff a total joke. They deserve to be rated as a credit union not a bank. Do not use in australia. You have better options
Terrible customer service
they will mess up your account if you don't respond to their 1 million security questions (a lot more than any other bank)
put a security block on your card and cause you embarrassing moments when trying to use it
sign you up for their other products (savings and every day accounts) without consulting with you and causing extra hassle to you so you have to call, go through their 1 million questions so you can cancel the unwanted products