Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Citibank Customer Review

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Hostin's Profile Image

1 out of 5 marks

Reviewed by Hostin

Oct 9th 2012

Horrible

Tried to refinance the loan which they are currently holding on my home- as per the lower rates currently in DFW metroplex TX. They gave me the runaround. Asking for same paperwork several times. Tax returns. Personal documents. I mean I don't think an IRS audit is this tough. Finally I got fed up- and canned them. Seems to think they are the only place to refinance a loan. They lost a good customer- whos never been late on a payment.

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Other Citibank Reviews

ZBhandara's Profile Image

Reviewed by ZBhandara

Apr 16th 2015

5 out of 5 marks

EXCELLENT CUSTOMER SERVICE

I have been your customer for over 25 years. On last Saturday 4/11/2015, I was at your branch at 1:45 pm and I was helped by a teller Mr. Adam Rastegar, he went out of his way to help me and guide me with different banking needs I had, he went above and beyond his call of duty to provide me with excellent banking experience. I was extremely satisfied with his service.

Thank you Adam.

Zarir Bhandara

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rreed232's Profile Image

Reviewed by rreed232

Apr 15th 2015

1 out of 5 marks

citibank simplicity fraud

Jan 2015 Citibank charged over $5000 to a local merchant. The merchant didn't use my name, number, security code or zip code. I called Citibank as soon as I saw the statement and was told they were closing my card, filing a fraud investigation and issuing a new card. I contacted the merchant, who was extremely confused, for the reasons stated above. Fast forward to April 2015 when Citibank STILL won't remove the charges, and won't tell me why. Every time I talk to them, it's "2 to 3 business days"... the merchant has attempted several times to run it thru as a credit to be posted, but Citibank doesn't accept it. I am at my wits' end.

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