Tried to refinance the loan which they are currently holding on my home- as per the lower rates currently in DFW metroplex TX. They gave me the runaround. Asking for same paperwork several times. Tax returns. Personal documents. I mean I don't think an IRS audit is this tough. Finally I got fed up- and canned them. Seems to think they are the only place to refinance a loan. They lost a good customer- whos never been late on a payment.
I have been a member with Citi Bank for over 20 years and have never had a complaint . But now yes I do because of the closings of so many branches in Texas . It seem that the banks that have stayed open all in cities with populations greater that 200,000 . I had a branch were i live pop . 100,000 plus , closed . another 95 miles away pop 150,000 and 4 branches closed . They moved my account 125 miles away and all the smaller town branches closed, who is going to serve them .
all is ok but when I have a check more than $1,000 I cant deposit online
unless I go to the bank 125 miles away . they say you can deposit in atm no atms around that accept deposits or you can mail the deposit in, what if I need the money (three days by US Mail) then the hold another three day for the checks to clear . boy is the service, who need a bank like this . I am hearing all citi banks are to be closing in
texas . I guess they don't want texas money
The manger Jeff at this location forced me to close my account that I only had for 3 days due to me changing my address online and receiving a wire transfer. (Citi bank does not value new clientele.) Jeff tried to deny me access to my funds and gave me a really hard time and produced no reason as to why he was closing the account but that it was at his discretion. The whole situation was just awful he insulted my intelligence by telling me the funds were not available the wire had to clear ,yet the funds showed in the available account balance. I had to go back in forth with him to get him to release my money. Then had the audacity to ask me why it was so important that I received the funds that day. This is the worst experience I ever had with any business. The only other time I wrote a review is when an associate at another establishment went above and beyond to help me. This is my 2nd review I've written to just tell people to choose another bank if you can.