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Citibank Customer Review

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Hostin's Profile Image

1 out of 5 marks

Reviewed by Hostin

Oct 9th 2012

Horrible

Tried to refinance the loan which they are currently holding on my home- as per the lower rates currently in DFW metroplex TX. They gave me the runaround. Asking for same paperwork several times. Tax returns. Personal documents. I mean I don't think an IRS audit is this tough. Finally I got fed up- and canned them. Seems to think they are the only place to refinance a loan. They lost a good customer- whos never been late on a payment.

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Other Citibank Reviews

got2fly's Profile Image

Reviewed by got2fly

Jul 17th 2014

1 out of 5 marks

Terrible Bank - stay as far away as possible

I opened an account in Las Vegas.. I was living in Thailand, and needed an account to transfer my income into the USA. Since Citibank has a branch in Bangkok and they offer free international transfers from Thailand to the USA division, I decided to try it. Bad choice. Even though there is no fee for transferring money, they get about 4x as much out of you in the low exchange rate from Thai Baht to USD. I had another local account in Thailand, and was able to transfer my money to another US Bank for far less cost. The "Free Transfers" promise they advertise in Thailand is just a marketing gimmick. It is just a hook to get more of your money. Four times as much!

I use an address in the USA that is a PO box at a shipping business. When I opened the account, I told the assistant Mgr what I intended to do, and that this was a post office box. He said, "No Problem", It is the same address I use for other bank accounts. After I deposited several thousand dollars in the account, the account was suddenly blocked. I couldn't log in online, use the ATM card or transfer money. I called customer service and they said they couldn't figure out what was the problem but promised to call me back. They never did. Later I talked to a supervisor in customer service (which is a Philippine call center) and learned that my account was blocked because my original address was a PO box. No email warning, phone call or letter. Just blocked the account. I emailed my branch Assist Mgr. asking about this problem. He emailed me back saying that he was contacting the main office to try to get my account unblocked. Then no answer. I called/emailed him numerous times when I was in the USA and left messages but got no calls returned. Nothing. My money was in limbo for 6 months until I could get to a branch in Miami and close the account. Upon closing the account, it was the same NV branch mgr who unblocked it so it could be closed. He lied about contacting main office.

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Deja's Profile Image

Reviewed by Deja

Jan 26th 2014

3 out of 5 marks

Received a PHONY check printed with this bank name & branch

This is an e-mail and evidently a phone scam involving checks for large sums of money for which a person is supposed to use (in my case) Western Union to send the "balance" back to a strange name and money order number. It's a digital version of the old street sting of "I found a huge amount of money and I'll share it with you if you give me a good faith deposit of $400 CASH".

In my case, the company called itself "At Your Service Marketing", a mystery shopper firm.

Citibank, New Castle, DE: what are you doing about this assault on your reputation? I'm going to call you about it tomorrow.

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