Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Citibank Customer Review

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Hostin's Profile Image

1 out of 5 marks

Reviewed by Hostin

Oct 9th 2012

Horrible

Tried to refinance the loan which they are currently holding on my home- as per the lower rates currently in DFW metroplex TX. They gave me the runaround. Asking for same paperwork several times. Tax returns. Personal documents. I mean I don't think an IRS audit is this tough. Finally I got fed up- and canned them. Seems to think they are the only place to refinance a loan. They lost a good customer- whos never been late on a payment.

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Other Citibank Reviews

semiong's Profile Image

Reviewed by semiong

Mar 28th 2015

4 out of 5 marks

The retirement account

I have opened retirement account and my request was to put 6,500.00 from my personal account to retirement account. But I have found that it's not done yet. I would like to ask you to make it ASAP.

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RicardoDeSouzaCunh's Profile Image

Reviewed by RicardoDeSouzaCunh

Mar 13th 2015

1 out of 5 marks

My Account Citigold

I opened a single account at Citibank South Beach, I'm Brazilian, I received the Citigold card that only works in the United States, my manager is Kerry Glasgow, keep a small application in the Bank to better days, maybe 100 million dollars, I'm trying to talk with the agency to 3 days and no number works, are all disabled, what I do, are charging overdraft fees I have not and I did debits in January and I returned in November miami? I am waiting for URGENT return, because I want the reversal of these debits in my investment account.

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