Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,001
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
Chase
Add
Bank Reviews
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
Kfm's Profile Image

1 out of 5 marks

Reviewed by Kfm

Jan 29th 2013

Horrible Web Design Of Citibank Business Site

I have personal accounts with citibank. I like their website okay. Some features are helpful, like the expense categorizer tool. And i often use the e-bill payment option, which i assume is standard with all banks. I also like that i can nickname my accounts so i don't have to remember which account is which. Now, i just opened a citi business account and after going through all the extra security measures to sign on with a token at www. Citibusinessonline. Com, i was taken aback at how crappy the look and feel of the citi business user interface is. It looks like a grade school project.

There is hyperlinked text for everything, no graphical buttons. It takes about 4 clicks just to get to see your account's transactions. 4 clicks!! On the personal citibank site, you sign in and you get presented with an overview of all your accounts right from the get go. But the business online experience is a totally different animal. It looks like it was done in the 90s and then never updated again (it still uses frames, which are no longer supported in html5).

I called the citibank business department and very politely let them know that i feel i've been suckered into using citibank for my business needs because they sell you on the regular citibank website that has all the bells and whistles. I spoke to a supervisor and he spoke to a level 2 guy, but at the end it was just "thank you for letting us know. "

the sad part is that i get charged $20/m for the business account (my personal accounts are free). For what? For a lousy, half-assed online experience? Citibank pays its ceo millions of dollars but it can't even allocate the funds to get a web development/design team together that replicates or improves upon the personal citibank website? I am very disappointed in citibank. What we need is a company like google to start a brick-and-mortar bank and shake things up in the online bank user experience field.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citibank Reviews

Deja's Profile Image

Reviewed by Deja

Jan 26th 2014

3 out of 5 marks

Received a PHONY check printed with this bank name & branch

This is an e-mail and evidently a phone scam involving checks for large sums of money for which a person is supposed to use (in my case) Western Union to send the "balance" back to a strange name and money order number. It's a digital version of the old street sting of "I found a huge amount of money and I'll share it with you if you give me a good faith deposit of $400 CASH".

In my case, the company called itself "At Your Service Marketing", a mystery shopper firm.

Citibank, New Castle, DE: what are you doing about this assault on your reputation? I'm going to call you about it tomorrow.

Is this review helpful? ▲ Yes 3 ▼ No 0

HiddenAgenda22's Profile Image

Reviewed by HiddenAgenda22

Aug 14th 2014

1 out of 5 marks

Received Phony Check As Well!

Wow, it is unbelievable to see that so many people have encountered the same situation. I was supposed to be starting a working relationship as well, but this time the business name is "dignity health" and i was supposed to western union money to a "vendor" to receive equipment to do work from home data entry. It is really sad to see that people are able to try and pull off scams at the expense of other people that are too gullable to identify the signs. Luckily, i am not effected as i did not allow these people to have any access to my personal accounts. I will be shutting down the erroneous account created specifically to deal with scum like this! If it seems to good to be true..... Wake up people, it is! Follow your spidey senses at all times.

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews