Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,001
Branch Locations

Citibank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
Chase
Add
Bank Reviews
Bank of America
Add
Compare Banks

Citibank Customer Review

Post a review
Kfm's Profile Image

1 out of 5 marks

Reviewed by Kfm

Jan 29th 2013

Horrible Web Design Of Citibank Business Site

I have personal accounts with citibank. I like their website okay. Some features are helpful, like the expense categorizer tool. And i often use the e-bill payment option, which i assume is standard with all banks. I also like that i can nickname my accounts so i don't have to remember which account is which. Now, i just opened a citi business account and after going through all the extra security measures to sign on with a token at www. Citibusinessonline. Com, i was taken aback at how crappy the look and feel of the citi business user interface is. It looks like a grade school project.

There is hyperlinked text for everything, no graphical buttons. It takes about 4 clicks just to get to see your account's transactions. 4 clicks!! On the personal citibank site, you sign in and you get presented with an overview of all your accounts right from the get go. But the business online experience is a totally different animal. It looks like it was done in the 90s and then never updated again (it still uses frames, which are no longer supported in html5).

I called the citibank business department and very politely let them know that i feel i've been suckered into using citibank for my business needs because they sell you on the regular citibank website that has all the bells and whistles. I spoke to a supervisor and he spoke to a level 2 guy, but at the end it was just "thank you for letting us know. "

the sad part is that i get charged $20/m for the business account (my personal accounts are free). For what? For a lousy, half-assed online experience? Citibank pays its ceo millions of dollars but it can't even allocate the funds to get a web development/design team together that replicates or improves upon the personal citibank website? I am very disappointed in citibank. What we need is a company like google to start a brick-and-mortar bank and shake things up in the online bank user experience field.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Citibank Reviews

RicardoDeSouzaCunh's Profile Image

Reviewed by RicardoDeSouzaCunh

Mar 13th 2015

1 out of 5 marks

My Account Citigold

I opened a single account at Citibank South Beach, I'm Brazilian, I received the Citigold card that only works in the United States, my manager is Kerry Glasgow, keep a small application in the Bank to better days, maybe 100 million dollars, I'm trying to talk with the agency to 3 days and no number works, are all disabled, what I do, are charging overdraft fees I have not and I did debits in January and I returned in November miami? I am waiting for URGENT return, because I want the reversal of these debits in my investment account.

Is this review helpful? ▲ Yes 1 ▼ No 0

Bill E's Profile Image

Reviewed by Bill E

Mar 11th 2010

1 out of 5 marks

Citibank's new motto: Kick 'em when they're down!

I would imagine many business owners like me have struggled with reduced cash flow over the past 18-24 months...what more appropriate time to make use of an existing credit line? I have two Citibank credit cards including a Citibank Driver's Edge card that I've had for over 22 years. Never was late on payments; often had a zero balance, received rebates on two car purchases, and systematically established a very substantial credit line. My interest rate in 2007 was 9.9% Over the past year I reluctantly allowed my balance to climb, as my rate also climbed to 14.9%. In November I was late on one payment and..... "bang!"..... late fees, reduction in credit line, and slammed me with a 29.9% interest rate! Discussions/pleas with the representatives are like talking to emotionless robots. Gee, thanks Citibank, for your concern about the hardship your 20-year Customer is experiencing. As if 14.9% interest isn't enough interest to make? Yesterday I withdrew enough money from my IRA to pay off both accounts; frankly I'd rather pay the 10% penalty and pay our government extra taxes that allow Citibank to exploit and benefit from my hardship. Fortunately the economy is begining to cycle-back, my income is growing, and I vow to never to do business with Citbank again; and will take advantage of any opportunity I have to disuade friends, family, and clients from dealing with this huge corporate theif.

Is this review helpful? ▲ Yes 7 ▼ No 0

Post a review View all Reviews