MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have personal accounts with citibank. I like their website okay. Some features are helpful, like the expense categorizer tool. And i often use the e-bill payment option, which i assume is standard with all banks. I also like that i can nickname my accounts so i don't have to remember which account is which. Now, i just opened a citi business account and after going through all the extra security measures to sign on with a token at www. Citibusinessonline. Com, i was taken aback at how crappy the look and feel of the citi business user interface is. It looks like a grade school project.
There is hyperlinked text for everything, no graphical buttons. It takes about 4 clicks just to get to see your account's transactions. 4 clicks!! On the personal citibank site, you sign in and you get presented with an overview of all your accounts right from the get go. But the business online experience is a totally different animal. It looks like it was done in the 90s and then never updated again (it still uses frames, which are no longer supported in html5).
I called the citibank business department and very politely let them know that i feel i've been suckered into using citibank for my business needs because they sell you on the regular citibank website that has all the bells and whistles. I spoke to a supervisor and he spoke to a level 2 guy, but at the end it was just "thank you for letting us know. "
the sad part is that i get charged $20/m for the business account (my personal accounts are free). For what? For a lousy, half-assed online experience? Citibank pays its ceo millions of dollars but it can't even allocate the funds to get a web development/design team together that replicates or improves upon the personal citibank website? I am very disappointed in citibank. What we need is a company like google to start a brick-and-mortar bank and shake things up in the online bank user experience field.
This is the most stupid bank I ever worked with. I received their credit card offer for years and I was never interested. Finally, one night I was fooled (like we all need be at some point apparently) and applied. It congratulated me for a $3600 line of credit and gave the option to transfer balances. I did so and added to balances from other banks and both verified and when I submitted guess what? Their system gave me an error page and no back button and nothing helped!! I thought ok I will continue with them again using their confirmation email...guess what? no confirmation email!!! I literally applied for a credit card put an inquiry on my credit and approved and had nothing, not even my card or account#. Next day I called them and of course after several transfers they said they can't help me with that and I have to wait for my card to arrive then open and sign up online and transfer my balances, that means I must wait one week for card and transfer my balances which takes 14 days, and till then my balances are due at the other banks. Ridiculous! How can you apply for a credit card and get approved and don't even receive an email.
All they could do for me was to apologize for inconvenience