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Citibank Customer Review

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Kfm's Profile Image

1 out of 5 marks

Reviewed by Kfm

Jan 29th 2013

Horrible Web Design Of Citibank Business Site

I have personal accounts with citibank. I like their website okay. Some features are helpful, like the expense categorizer tool. And i often use the e-bill payment option, which i assume is standard with all banks. I also like that i can nickname my accounts so i don't have to remember which account is which. Now, i just opened a citi business account and after going through all the extra security measures to sign on with a token at www. Citibusinessonline. Com, i was taken aback at how crappy the look and feel of the citi business user interface is. It looks like a grade school project.

There is hyperlinked text for everything, no graphical buttons. It takes about 4 clicks just to get to see your account's transactions. 4 clicks!! On the personal citibank site, you sign in and you get presented with an overview of all your accounts right from the get go. But the business online experience is a totally different animal. It looks like it was done in the 90s and then never updated again (it still uses frames, which are no longer supported in html5).

I called the citibank business department and very politely let them know that i feel i've been suckered into using citibank for my business needs because they sell you on the regular citibank website that has all the bells and whistles. I spoke to a supervisor and he spoke to a level 2 guy, but at the end it was just "thank you for letting us know. "

the sad part is that i get charged $20/m for the business account (my personal accounts are free). For what? For a lousy, half-assed online experience? Citibank pays its ceo millions of dollars but it can't even allocate the funds to get a web development/design team together that replicates or improves upon the personal citibank website? I am very disappointed in citibank. What we need is a company like google to start a brick-and-mortar bank and shake things up in the online bank user experience field.

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Other Citibank Reviews

delavega's Profile Image

Reviewed by delavega

Sep 17th 2012

5 out of 5 marks

Very Good Service

Everytime i went to the bank, the attention was correct and i did not spend more than 10 minutes. The attention by telephone and email is very good too.

Is this review helpful? ▲ Yes 6 ▼ No 1

70351's Profile Image

Reviewed by 70351

Dec 29th 2014

1 out of 5 marks

JetBlue Web Rating Company using Citibank for their scam

I also received one of those phony "jetBlue" checks in the amount of just under two-grand. They claim to be an internet survey company and that I somehow contacted them expressing interest for "part time work". This of course is totally false. The post mark is from Madrid so this is not an American scam. Although the check is convincing you don't dare cash it because doing so signifies you agree to THEIR terms. Although I don't fully know how the scam works, it undoubtedly involves your bank account being unknowingly drained at some point.

It's quite sad that people would put so much effort into things like this instead of using their talents to work a real job, and I use the term *people* loosely here because these folks are lower than the amoeba on an evolutionary scale. It takes a real dirtbag to steal other people's money and then accuse the victim of being "greedy" just because they were naive enough to accept what they thought was a genuine paying job of surveying various online retailers. It's all about misdirection with these clowns though...

Anyway, I'm told Citibank wasn't too alarmed by this scam while jetBlue expressed a valid interest in pursuing it. Apparently Citibank has so much extra cash they don't feel the need to do anything about this issue. Funny how that seems to work... :>\

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