MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have personal accounts with citibank. I like their website okay. Some features are helpful, like the expense categorizer tool. And i often use the e-bill payment option, which i assume is standard with all banks. I also like that i can nickname my accounts so i don't have to remember which account is which. Now, i just opened a citi business account and after going through all the extra security measures to sign on with a token at www. Citibusinessonline. Com, i was taken aback at how crappy the look and feel of the citi business user interface is. It looks like a grade school project.
There is hyperlinked text for everything, no graphical buttons. It takes about 4 clicks just to get to see your account's transactions. 4 clicks!! On the personal citibank site, you sign in and you get presented with an overview of all your accounts right from the get go. But the business online experience is a totally different animal. It looks like it was done in the 90s and then never updated again (it still uses frames, which are no longer supported in html5).
I called the citibank business department and very politely let them know that i feel i've been suckered into using citibank for my business needs because they sell you on the regular citibank website that has all the bells and whistles. I spoke to a supervisor and he spoke to a level 2 guy, but at the end it was just "thank you for letting us know. "
the sad part is that i get charged $20/m for the business account (my personal accounts are free). For what? For a lousy, half-assed online experience? Citibank pays its ceo millions of dollars but it can't even allocate the funds to get a web development/design team together that replicates or improves upon the personal citibank website? I am very disappointed in citibank. What we need is a company like google to start a brick-and-mortar bank and shake things up in the online bank user experience field.
Lines too long. Too many people sitting around instead of serving customers. NOT ENOUGH TELLERS !
Citibank sucks! I had a Shell and Exxon Mobil account for
almost a year. I had no problems with these accounts up
until recently. I used them responsibily and when I did
either paid the entire balance or at the very least more than
minimum. I recently applied for a Goodyear, Big O Tire and
Brandsource accounts all of which I was approved for at
mind you 28.99% APR. All of a sudden, I receive 2 frantic
calls from Citibank wanting to know if my identity was
stolen. I laughed and stated no, that I did, indeed apply for
all 3 cards. The next thing you know, I receive an email the
very next day from the credit review department stating
that all of my cards had been cancelled despite the fact
that all of them were responsibily being taken care of. They
"claimed" that the credit bureau sent them information
indicating that I had applied for "too many cards" (but if
that is the case, why did they just approve me for the 3
cards and to add insult to injury, even sent them to me?)
I do NOT recommend applying to Citibank, they pick and
choose anyone they like, cancel anyones account at
anytime and are a ripoff to begin with. Their customer
service reps are rude, smart mouthed and disrespectful. I
have also complained to the Better Business Bureau, but
they simply mirror the messages to me from Citibank.
CFPB also did not help me at all. They wouldn't even tell
the the reason the accounts were closed.