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Kfm's Profile Image

1 out of 5 marks

Reviewed by Kfm

Jan 29th 2013

Horrible Web Design Of Citibank Business Site

I have personal accounts with citibank. I like their website okay. Some features are helpful, like the expense categorizer tool. And i often use the e-bill payment option, which i assume is standard with all banks. I also like that i can nickname my accounts so i don't have to remember which account is which. Now, i just opened a citi business account and after going through all the extra security measures to sign on with a token at www. Citibusinessonline. Com, i was taken aback at how crappy the look and feel of the citi business user interface is. It looks like a grade school project.

There is hyperlinked text for everything, no graphical buttons. It takes about 4 clicks just to get to see your account's transactions. 4 clicks!! On the personal citibank site, you sign in and you get presented with an overview of all your accounts right from the get go. But the business online experience is a totally different animal. It looks like it was done in the 90s and then never updated again (it still uses frames, which are no longer supported in html5).

I called the citibank business department and very politely let them know that i feel i've been suckered into using citibank for my business needs because they sell you on the regular citibank website that has all the bells and whistles. I spoke to a supervisor and he spoke to a level 2 guy, but at the end it was just "thank you for letting us know. "

the sad part is that i get charged $20/m for the business account (my personal accounts are free). For what? For a lousy, half-assed online experience? Citibank pays its ceo millions of dollars but it can't even allocate the funds to get a web development/design team together that replicates or improves upon the personal citibank website? I am very disappointed in citibank. What we need is a company like google to start a brick-and-mortar bank and shake things up in the online bank user experience field.

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Other Citibank Reviews

CarolinaMejiaR's Profile Image

Reviewed by CarolinaMejiaR

Mar 3rd 2015

1 out of 5 marks

Debit card PIN

We live in Colombia. With my husband have a checking account in that office (# 3195822000) and how to use it is through checks and / or debit cards. However plastics beat last year and although you sent us new ones, but today we have not received the PIN for use.

On two occasions we have spoken with you and we are scheduled shipment, however, has not arrived. Moreover, the communication in the office has been impossible because the operator asks the pin to communicate with officials of the bank. We request to contact us as soon as possible and reschedule the delivery of a new pin again to a new address.With the account number you can check our information and contact us. Thank you very much.

Carolina Mejia

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generichards's Profile Image

Reviewed by generichards

Mar 3rd 2015

2 out of 5 marks

Mr

The website lists hours as 9 to 5. On the door the hours are 10 to 5. Very inconvenient.

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