I have personal accounts with Citibank. I like their website okay. Some features are helpful, like the expense categorizer tool. And I often use the e-bill payment option, which I assume is standard with all banks. I also like that I can nickname my accounts so I don't have to remember which account is which.
Now, I just opened a Citi business account and after going through all the extra security measures to sign on with a token at www.citibusinessonline.com, I was taken aback at how crappy the look and feel of the Citi business user interface is. It looks like a grade school project. There is hyperlinked text for everything, no graphical buttons. It takes about 4 clicks just to get to see your account's transactions. 4 clicks!! On the personal Citibank site, you sign in and you get presented with an overview of all your accounts right from the get go. But the business online experience is a totally different animal. It looks like it was done in the 90s and then never updated again (It still uses frames, which are no longer supported in HTML5).
I called the Citibank Business department and very politely let them know that I feel I've been suckered into using Citibank for my business needs because they sell you on the regular Citibank website that has all the bells and whistles. I spoke to a supervisor and he spoke to a level 2 guy, but at the end it was just "thank you for letting us know."
The sad part is that I get charged $20/m for the business account (my personal accounts are free). For what? For a lousy, half-assed online experience? Citibank pays its CEO millions of dollars but it can't even allocate the funds to get a web development/design team together that replicates or improves upon the personal Citibank website? I am very disappointed in Citibank. What we need is a company like Google to start a brick-and-mortar bank and shake things up in the online bank user experience field.
I have been banking with citibank for about 3 years because citi @work through my job. However, got a notice in may stating that the account will no longer be free with direct deposit and you will need $15k to waive the fee or pay $20, then just recently they sent notice that they would raise the account fee from $20 - $25. Requested to close my account online, got a message back that they are sorry to see me go but that is it. I had to send 2 additional messages just to get my account closed.
Obviously they didn't care about my business because they weren't doing anything to retain. Overall the service was decent, didn't have many problems, online features are pretty good. But i am putting my money where i actually get something in return. Citi declined me for a credit card but bofa and capital one actually approved me for the cash rewards 1-2-3 and the quicksilver. So i rather put my money into banks that actually offer something versus consistently trying to get more out of me and not doing much.
This morning october 14, 2014, 9:00 am, i called citi bank at norco branch to get some more info for the home equity loan for my friend but the loan officer told me if my friend cannot speak english he can't help and even i told him i can help my friend to translate everything. Is it discrimination and against the law?