I have personal accounts with Citibank. I like their website okay. Some features are helpful, like the expense categorizer tool. And I often use the e-bill payment option, which I assume is standard with all banks. I also like that I can nickname my accounts so I don't have to remember which account is which.
Now, I just opened a Citi business account and after going through all the extra security measures to sign on with a token at www.citibusinessonline.com, I was taken aback at how crappy the look and feel of the Citi business user interface is. It looks like a grade school project. There is hyperlinked text for everything, no graphical buttons. It takes about 4 clicks just to get to see your account's transactions. 4 clicks!! On the personal Citibank site, you sign in and you get presented with an overview of all your accounts right from the get go. But the business online experience is a totally different animal. It looks like it was done in the 90s and then never updated again (It still uses frames, which are no longer supported in HTML5).
I called the Citibank Business department and very politely let them know that I feel I've been suckered into using Citibank for my business needs because they sell you on the regular Citibank website that has all the bells and whistles. I spoke to a supervisor and he spoke to a level 2 guy, but at the end it was just "thank you for letting us know."
The sad part is that I get charged $20/m for the business account (my personal accounts are free). For what? For a lousy, half-assed online experience? Citibank pays its CEO millions of dollars but it can't even allocate the funds to get a web development/design team together that replicates or improves upon the personal Citibank website? I am very disappointed in Citibank. What we need is a company like Google to start a brick-and-mortar bank and shake things up in the online bank user experience field.
We have banked at citibank for over 30 years, currently a citigold client. Tried to get the branch ownership of our accounts moved from where we opened it to where we have lived for more than 20 years. Citibank doesn't do that - they "want clients to experience good service from every branch" no matter where. That may be their philosophy but we are looking for a "banking relationship" with a banker at the branch where we live. Should there be a problem, we want to be able to go into our local branch and get it resolved. How can it make sense to call the branch where the account was opened or go to that location; we haven't been there in the last 20 years. After numerous calls and follow up on my part to the 2 involved branches, we have decided to research and select a new bank.
I paid off my credit card balance. Rightfully didn't question not receiving a statement the following month; because the balance was paid in full. The next month, I get a past due statement for a balance of $2.17. Funny, the full-exact balance had been paid. Accrued finance charges, OK. (I can only imagine how many customers don't expect a $1 statement in the mail once the full balance was paid/or how many customers magically didn't receive the first ever missed statement of their account history). Also funny, this was the first time in nearly 10 years that I didn't receive a statement. I have perfect payment history and wanted the 1 payment past due cleared. An "Account Manager" refused, because there was no bank error. I certainly made no error. Citibank refused to let me talk to someone else, as he was the highest and they no longer allow calls to be escalated to anyone higher. Wow. No "big picture" for the business or your customers. No "care" at all. Amazing how you stay in business. Disgusting.