i had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! and it sure did come out 2 times so i called them and they said there was nothing they could do! so this caused our account to over draw and also our mortgage check is going to bouce! so now we are with out ANY MONEY WHAT SO EVER and our mortgage is late! so i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! so i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit....so i call citi bank and now they say they cant give me a credit! and they are sorry for my inconvenience! so my husband and i are left with absolutely nothing! because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! i will never trust what citi bank tells me to do again! i cannot believe how insensitive they have been through out this whole experience which is their fault! ive been getting the run around! i have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!
I opened an account in Las Vegas.. I was living in Thailand, and needed an account to transfer my income into the USA. Since Citibank has a branch in Bangkok and they offer free international transfers from Thailand to the USA division, I decided to try it. Bad choice. Even though there is no fee for transferring money, they get about 4x as much out of you in the low exchange rate from Thai Baht to USD. I had another local account in Thailand, and was able to transfer my money to another US Bank for far less cost. The "Free Transfers" promise they advertise in Thailand is just a marketing gimmick. It is just a hook to get more of your money. Four times as much!
I use an address in the USA that is a PO box at a shipping business. When I opened the account, I told the assistant Mgr what I intended to do, and that this was a post office box. He said, "No Problem", It is the same address I use for other bank accounts. After I deposited several thousand dollars in the account, the account was suddenly blocked. I couldn't log in online, use the ATM card or transfer money. I called customer service and they said they couldn't figure out what was the problem but promised to call me back. They never did. Later I talked to a supervisor in customer service (which is a Philippine call center) and learned that my account was blocked because my original address was a PO box. No email warning, phone call or letter. Just blocked the account. I emailed my branch Assist Mgr. asking about this problem. He emailed me back saying that he was contacting the main office to try to get my account unblocked. Then no answer. I called/emailed him numerous times when I was in the USA and left messages but got no calls returned. Nothing. My money was in limbo for 6 months until I could get to a branch in Miami and close the account. Upon closing the account, it was the same NV branch mgr who unblocked it so it could be closed. He lied about contacting main office.
This is an e-mail and evidently a phone scam involving checks for large sums of money for which a person is supposed to use (in my case) Western Union to send the "balance" back to a strange name and money order number. It's a digital version of the old street sting of "I found a huge amount of money and I'll share it with you if you give me a good faith deposit of $400 CASH".
In my case, the company called itself "At Your Service Marketing", a mystery shopper firm.
Citibank, New Castle, DE: what are you doing about this assault on your reputation? I'm going to call you about it tomorrow.