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aaccbb's Profile Image

1 out of 5 marks

Reviewed by aaccbb

Jan 2nd 2013

absolutely horrible i plan on closing my account as soon as all this mess is cleared up! i will never trust citibank!

i had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! and it sure did come out 2 times so i called them and they said there was nothing they could do! so this caused our account to over draw and also our mortgage check is going to bouce! so now we are with out ANY MONEY WHAT SO EVER and our mortgage is late! so i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! so i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit....so i call citi bank and now they say they cant give me a credit! and they are sorry for my inconvenience! so my husband and i are left with absolutely nothing! because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! i will never trust what citi bank tells me to do again! i cannot believe how insensitive they have been through out this whole experience which is their fault! ive been getting the run around! i have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!

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Other Citibank Reviews

DeanGregory's Profile Image

Reviewed by DeanGregory

Sep 17th 2014

1 out of 5 marks

Dismal Service

After 2 months of unresponsiveness, misdirection, and lack of follow-through about Citi sending my rollover CD to another company, I have come to the conclusion that Citi deserves a public ass-whacking.

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heggy1's Profile Image

Reviewed by heggy1

Sep 15th 2014

1 out of 5 marks

Citi Bank Is Horrible Closing Branches In Texas

I have been a member with Citi Bank for over 20 years and have never had a complaint . But now yes I do because of the closings of so many branches in Texas . It seem that the banks that have stayed open all in cities with populations greater that 200,000 . I had a branch were i live pop . 100,000 plus , closed . another 95 miles away pop 150,000 and 4 branches closed . They moved my account 125 miles away and all the smaller town branches closed, who is going to serve them .

all is ok but when I have a check more than $1,000 I cant deposit online

unless I go to the bank 125 miles away . they say you can deposit in atm no atms around that accept deposits or you can mail the deposit in, what if I need the money (three days by US Mail) then the hold another three day for the checks to clear . boy is the service, who need a bank like this . I am hearing all citi banks are to be closing in

texas . I guess they don't want texas money

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