i had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! and it sure did come out 2 times so i called them and they said there was nothing they could do! so this caused our account to over draw and also our mortgage check is going to bouce! so now we are with out ANY MONEY WHAT SO EVER and our mortgage is late! so i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! so i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit....so i call citi bank and now they say they cant give me a credit! and they are sorry for my inconvenience! so my husband and i are left with absolutely nothing! because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! i will never trust what citi bank tells me to do again! i cannot believe how insensitive they have been through out this whole experience which is their fault! ive been getting the run around! i have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!
My first contact with Citibank at Spectrum Center was a pleasant experience. Living in West Africa, I have often inter-acted with the bank on the phone, and found the staff to be courteous and helpful.
However, calling the bank from abroad and sorting out problems can be quite a nerve-racking experiment: You are put on hold for very long time, and shifted from one official to another. This can prove frustrating, especially considering that from West Africa, for instance, there is no using free call numbers.
I have an account (premier) with citibank in Budapest, Hungary. I went travelling in the countryside by car, and received a text message informing me that my debit/mastercard had been blocked. So, I call and I am told that my card has been found in another part of the country. No, It is impossible because it is in my hand.
No it is not, I am told.
Naturally, I request that they ask me further security questions, including my passport number, but they refuse?
This continued for 3 days and I had to spend 2 nights sleeping in my car with little food and water. I hadn't enough petrol to get to a town where there was a branch and no more telephone credit?
Fortunately, a friend called me and put credit on my phone. 3 insane calls later someone, somehow decided to reactivate my card.
After returning to Budapest, I have made an official complaint and received a reply apologising, and stating that it was due to human error.
"f you have any documentation in connection with claim for damages please send that to" bla bla bla.
Of course I incurred no costs, I was denied access to my money!
But I did have an extremely traumatic experience being homeless and impoverished which they are "sorry" for.
Is this not illegal? If I refused to give you money which you could prove belonged to you, isn't that a temporary theft?
I have an audio copy of all telephone conversations from them.
Any legal advice would be much appreciated.