i had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! and it sure did come out 2 times so i called them and they said there was nothing they could do! so this caused our account to over draw and also our mortgage check is going to bouce! so now we are with out ANY MONEY WHAT SO EVER and our mortgage is late! so i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! so i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit....so i call citi bank and now they say they cant give me a credit! and they are sorry for my inconvenience! so my husband and i are left with absolutely nothing! because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! i will never trust what citi bank tells me to do again! i cannot believe how insensitive they have been through out this whole experience which is their fault! ive been getting the run around! i have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!
We have banked at citibank for over 30 years, currently a citigold client. Tried to get the branch ownership of our accounts moved from where we opened it to where we have lived for more than 20 years. Citibank doesn't do that - they "want clients to experience good service from every branch" no matter where. That may be their philosophy but we are looking for a "banking relationship" with a banker at the branch where we live. Should there be a problem, we want to be able to go into our local branch and get it resolved. How can it make sense to call the branch where the account was opened or go to that location; we haven't been there in the last 20 years. After numerous calls and follow up on my part to the 2 involved branches, we have decided to research and select a new bank.
I paid off my credit card balance. Rightfully didn't question not receiving a statement the following month; because the balance was paid in full. The next month, I get a past due statement for a balance of $2.17. Funny, the full-exact balance had been paid. Accrued finance charges, OK. (I can only imagine how many customers don't expect a $1 statement in the mail once the full balance was paid/or how many customers magically didn't receive the first ever missed statement of their account history). Also funny, this was the first time in nearly 10 years that I didn't receive a statement. I have perfect payment history and wanted the 1 payment past due cleared. An "Account Manager" refused, because there was no bank error. I certainly made no error. Citibank refused to let me talk to someone else, as he was the highest and they no longer allow calls to be escalated to anyone higher. Wow. No "big picture" for the business or your customers. No "care" at all. Amazing how you stay in business. Disgusting.