i had paid my car payment online and it didnt show up on my online summary so i called citibank to see if it didnt go through and they said it didnt and for me to submit it again and even if it came out twice they could fix it so i submitted it again because they told me to! and it sure did come out 2 times so i called them and they said there was nothing they could do! so this caused our account to over draw and also our mortgage check is going to bouce! so now we are with out ANY MONEY WHAT SO EVER and our mortgage is late! so i called them again and the manager said i could get a temporary credit if my car loan place agreed to give me a refund! so i called to get a refun and they said it would be around 25 days till i got it which is fine because im suppose to get that temporary credit....so i call citi bank and now they say they cant give me a credit! and they are sorry for my inconvenience! so my husband and i are left with absolutely nothing! because of citi bank and they have made absolutley no attempt to help us in any way i have asked for the credit and i have asked for a credit card and they cant do anything! i will never trust what citi bank tells me to do again! i cannot believe how insensitive they have been through out this whole experience which is their fault! ive been getting the run around! i have never been so disapointed in a company and have never been lied to in such a manner i cannot wait to get away from all of this and go to a real bank that actually cares for their customers!
citi and is the worst. I opened my account a week ago Saturday. I received my permanent card. Would not let me activate card. My temp card always declined. So therefore I would have to leave the place of business and go to the ATM. Then another issue aroused when I transfered all but 190$ into my savings. Wasn't able to withdraw any money from savings nor checking account.. So I would have to drop everything just to go to a branch and personally have the cash put in my hands. Supposedly my accounts weren't linked to my account. Then the teller informs me everything is fixed. She then sheds my team card and thanks me for using Citibank. I go to an ATM a few days later just to have cash on hand. Card could not be approved . So I called customer service . the rep. Says my card was not activated she then activates my card and tells me to try the ATM again. Several minutes later while still on the phone with the rep. She informs me that my security # located on the back of my card was not accurate and does not match. She tells me that she would have to issue me another card and I DONT Have access to my money at the moment. I have had nothing but issues since day one with this bank !!! How is this possible ? A disfunctional card is issued to a paying customer. I do not recommend this bank ! Horrible service and too many issues . not enough branches close enough and the Free ones in 7-11 are always down !!!!!!!! The worst bank ever ! I wish I could give you avrating less than one. I'm highly upset and furious. I need my money now !
They will nail you for the most honest mistake. I've been using their mobile app for over a year, and I've never had issues, until now. Apparently, I inverted my numbers and it easy to see how a person could make a mistake like I did, and they hit me with a $20.00 penalty fee. Do not use the Citi mobile app unless you're certain you won't make a mistake. Isn't the purpose of taking an image of your check for verification purposes, in case the customer put the wrong dollar amount into the data entry box? Meaning, they do not work on an honor system which is understandable, but furthermore, it's to catch mistakes a fix them. Not fix the mistake, and then harshly penalize the customer for making the mistake. When I go to the teller, and in the rare case I come with the wrong amount, they call me and tell me the amount was adjusted. There's no penalty issued.
An easy fix: put a disclaimer that explains in the mobile app, if the amount is entered wrong, you may subjected to a steep return fee. The app doesn't warn of this, so I believe that a first time mistake should have no penalty. Have a little compassion. They see how much I make biweekly, which is a dismal. This return fee hit me hard.