Very hard to use internet banking and when rang up for assistant the team member wasnt any helpful.
Melbourne bourke st office, no one ever pick up the phone. Terrible!
I am required by the Defense Department to use the Citi Government Travel Card. About four months ago, I submitted a claim for reimbursement of some travel expenses to the Army. The claim got hung up in the automated reimbursement system due to a previously unknown technical problem with the software. While the Army personnel worked hard and closely with me to get to the nature of the problem and solve it, it still took a considerable amount of time, and as the Citbank bill was approaching the due date, it became clear that the problem would not be fixed before the bill came due.
When I called Citibank to inform them of the nature of the problem, they simply were not interested. They refused to work with me and extend the payment window. In the process of being inflexible they were also unresponsive to my requests to speak with more senior decision makers, and one representative outright refused to let me talk to her boss. On a second call, the representative told me that a supervisor would call me within ten days to discuss the problem. There was never a follow up call.
I soon received letters threatening to suspend my government travel account. Later, I learned that Citi ramped up its collection efforts on late accounts by threatening to suspend delinquent accounts if not paid immediately. The intent being to make sure they got their money prior to the anticipated government shutdown on 1 October 2013. I was forced to pay the bill out of my own pocket.
Fortunately the Army found the problem, corrected it, and paid the bill, but they sent the money to Citibank. When I called the bank and asked for an immediate refund of what was now an overpayment, they said it would take them ten days to get a check out, and that they would not and could not get me the funds any faster.
After this debacIe I closed every personal account I had with Citi, and I told them to take me off their mailing lists.
You're gonna get hit with a lot of hidden fees!
don't even think of getting it
When transferring money from one Citibank account to another (something I have done numerous times over the years), the money did not turn up in the destination account. The bank's customer service said it was in transfer and would arrive sometime the following day. Normally, internal transfers happen instantly. The worrying thing is that the caption next to the debit read "Transfer to other bank". Customer service could not explain this nor could they find out what happened.
With such dodgy security, I will move my accounts to another bank.
There is no facility to give FD maturity instructions online
I had a medical emergency and there is no branch in Goa, since it was urgent and I wanted to do this face to face with a person I travelled all the way to Bangalore M.G. Road branch and gave instructions about FD closure on 16th Sept. Until 30th Sept nothing was done and the FD was still there. I called them up and they had no idea about my visit to the branch.
I wanted the money urgently due to emergency. By then I had already spent a quarter of my interest on travel to the branch. Even after doing that the manager asked me to send a fax.
I sent a fax about the instructions. After that 5 people called me to verify who I am and whether I really want to renew this FD. This whole process took 3 days even though I kept calling them 4-5 times a day informing them about the urgency.
Finally they accepted their lapse in the M.G. branch but still there was no urgency to give me my money back.
Finally I ended up wasting almost a month worth of interest in all this + I did not get the money back when I needed it the most. I cannot understand
Why do you need 5 calls to confirm a person
Why a branch counter person is so stupid to lose a piece of an important paper
Why there is no way to give online instructions to set maturity instructions in the age of OTPs
If the bank accepts that there is a lapse on their end why they cannot prioritise this application and just considers it as normal application (forget about the medical emergency)
Lastly my loss in interest was ofcourse not compensated