I live in Denver and have had my account for 10 years. I got a secured card 5 years ago and has now turned to unsecured. I flew to San Diego (my branch) to get a new secured card for travel. I am buying a house and can not afford a hard inquiry on my credit report. I was assured by Heather at the branch that they do not do a hard inquiry only a soft that would not effect my credit. Ironically I was denied as Citibank still had me listed as having a secured card already. I called Heather and she escalated it and had them review and appeal. She called me back and said she got it cleared up. 3 weeks later no card and I get a letter stating I already have a secured card. We escalated again and they told me that I was late on a payment once in 4 years by literally 2 hours (credit posted at 2 am est and I live in mt). I looked at my credit score and they hit it twice and my credit score dropped 20 points. Now if I qualify for my new home my interest rate is going to sky rocket! I talked with Heather and she told me I should have read the fine print when I was at her office but she never game me anything to read! I have moved all my business to Wells Fargo. If you are looking for a bank Do not consider Citibank!
Citibank was horribly rude and degrading to my mother after the death of my father. She did not realize that he had set it up in his name only and when she originally called in after his death was told there was no hurry. While she was visiting with us her first Christmas after my dad's death, she called in to check her account after shopping at Target and worried about her number being stolen. They cancelled her card on the spot, made her feel like she was a thief for using a card that was "not hers", and then sent her account to a collection agency. At a horrible time in her life, they made her feel more horrible and left her in tears. Shame on Citibank. We had her open up a credit card with another company, thank god they were sympathetic.
there was a game for Citibank in one of the malls in Dubai, where you roll a ball and if it get in a circle, you would win from 100 dhs up to 500 dhs, everyone was gathering and wanted to get money, I won 200 dhs. Then they told me to write my name on a paper and the amount I won, I did that , then they said they will call me in 3 days (which was the national day of UAE). They did not. They I sent an e-mail and after a month a guy replied, " you would get the money if you open a bank account", this was not stated when I played the game and the rest of the people who were gathering did not know this.
Have been with this branch about 3 months. Have visited about a half dozen times. When I set my account up the branch was slow so the branch manager helped me herself. She was courteous, extremely helpful and took the time to guide me and my wife through the process. On each of my subsequent visits I was greeted as I entered and assisted with a smile. After 40 years with Bank of America, I have found a home.
I deposited a 600 dollars check on Saturday and only 200 dollars was available to me. They said the rest would be available on Monday.I said OK, no problem. When Monday can my money was not available for me, I went into the branch and I call customer service and they said that the rest of money would be available to me a week after which is the next Saturday. I was high upset, and then I called again and they said its not going to be available until the next Monday which is a week and three days after. My thing is why the hell are you holding my money? Someone is sitting on their butts, not doing their jobs and making mad money off of my check just sitting in the bank. This back in the days, these are the days of technology. I would not be keeping CitiBank as my bank. I was a new customer. i know they don't care if they loose me, but they will loose more customers when i finish running them down.