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Citibank Latest Customer Reviews

TomK's Profile Image

Reviewed by TomK

Feb 20th 2012

1 out of 5 marks

On a 1 to 10, I rate Citibank as a -1 read on...

Citibank held my old mortgage i paid off years ago. So I went in to open a line of credit almost 4 months ago (and they still haven't finished processing it). I have herd the story That representative no longer works at this branch, Underwriting lost a form please come in and re file it, Your past the 90 day time limit (not my fault), I am so sorry Mr_ I just transferred in here. We have to run another credit check because its past 90 days and that's how the story goes...........

Well i am waiting till they finally finish then i will tell them to take it and shove it. I have no intention of signing the dotted line with a corporate giant that doesn't know its ass from a hole in the ground.

EXTREMELY UNPROFESSIONAL BANKING @Citibank. my advice stay away from the Giants in this industry.

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harddr672's Profile Image

Reviewed by harddr672

Feb 17th 2012

1 out of 5 marks

A Bunch Of Two Face Liers

Open this account a mouth ago started a dircect deposit after starting this account recived my debit card and check book had two small deposit made from my job , then when i moved my whole paycheck there. Then tryed to log in my account to check balanace it wouldnt let me log in. Called the 800 number and was told that my account was blocked that i need to go to a branch office and fill out some form when i got there i was informed that they had close my account and that was that. So i have no pay check and company hasnt recived it back form the bank , when ask about my pay they said there wasnt any thing they could do , i think they are a bunch of lieing thiefing a-- holes and will never use them or feel sorry for them will be long a complant with the banking systems as far as i am concernd they can go f--k them slef!!!!!!!!!!!!!!!!!!!!!!

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Vgarcia's Profile Image

Reviewed by Vgarcia

Feb 7th 2012

1 out of 5 marks

Terrible. Would NOT recommend anybody to open any account at this bank.

My experience at this bank was terrible! I had a bank checking and savings account, and a credit card. I even did Primerica. They said my savings account was free, when I noticed I had no money in my savings at all; since they had been charging $25 a month!! When I brought it up, they said they didn't have nothing such as a free savings account and didn't give me the money back. They charge continued late fees when my payment on the credit cards was ALWAYS on time. I decided to close all the accounts and quit Primerica. Primerica has been the WORST of all. I invested and never got anything back. They promised I would. This bank is Fraudulent!

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Frugal's Profile Image

Reviewed by Frugal

Feb 3rd 2012

1 out of 5 marks

You WILL be a victim of fraud with this bank!

I got a car loan and qualified for student loans. However, when I typed in MY social security number someone else's information came up! They never apologized and I have no idea who this person was but I had access to ALL of their information. If this doesn't freak you out read on!

It took weeks to sort out this mess and I've been watching my mail and finally got a fraudulent hospital bill.

Citibank doesn't care about customer information safety and they will NOT negotiate with you on student loans. I already had student loans when the above fraudulent incident occurred so getting out was impossible. I tried believe me. If you lose your job or don't make enough to pay they don't give a damn period. If I had known this I would have never gone to college or at least gotten loans only from the government. Ironically they site being inflexible with the large number of people defaulting on their student loans! All these morons are doing is ensurying that more people will default due to THEIR inflexibility. They have also been sued because just by altering the information on the last section on the internet page address they were easily hacked and customers had their information stolen. Nice huh?

Disputing charges on credit and debit cards is a nightmare and I've never recommended them to anyone because of this. I'm STILL trying to cancel my credit card after leaving them SIX YEARS AGO! Stay away from Citiskank.

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Jerina's Profile Image

Reviewed by Jerina

Feb 2nd 2012

1 out of 5 marks

We're pulling out all our checking and savings, and then cancelling our Frequent Flyer credit cards

We too were duped by Citibank when they sent out 1099-MISC's in the amount of $625.00 for opening a checking account and receiving 25,000 AA miles. We've asked them to buy them back - good luck.

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MARIA2012NEWBANK's Profile Image

Reviewed by MARIA2012NEWBANK

Jan 31st 2012

1 out of 5 marks

Horrible Service

Everybody!!!!! I will never recommend anyone to use that sucks bank! Worse experience. Customer service is awful!!!!

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mich's Profile Image

Reviewed by mich

Jan 30th 2012

1 out of 5 marks

Worst Bank I have ever used

This banks customer service is ridiculous, if you are able to talk to anyone at all. Fees are outrageous and over all services are the worst in a bank that I have ever used. I will never again use Citi Bank, Citi Bank Cards or any services provided by Citi Bank.

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MelisaM's Profile Image

Reviewed by MelisaM

Jan 6th 2012

1 out of 5 marks

Worst!!! Stay Away from Them!!!

Citi Bank sucks!!!! Especially City Health Card. They hide fees and lure you to open an account with them, then hit you with large amount of interest and fees. I charged on CityHealth credit card for $1,500 once for my medical bills, and paid over $800 on interest and fees in less than 2 years.

After I paid off the balance and closed my account, they still charged me interest although I didn't have any balance! Even more ridiculously, two months AFTER I paid off the card and closed my account, they took money out of my bank account for "monthly payment"!!!

City Bank is the worst bank I have ever dealt with!!! And I will NEVER EVER want to have anything to do with them. Stay away from them!!!

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shebec117's Profile Image

Reviewed by shebec117

Jan 5th 2012

4 out of 5 marks


Love citibank. Best part is being able to go to any 7-eleven and take out money from ATMs at no extra charge!

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lisaehrlich's Profile Image

Reviewed by lisaehrlich

Jan 5th 2012

4 out of 5 marks

not so complicated, since i don't have any major accounts. they are pleasant, local, and convenient

we have checking (multiple), savings, sep and ira accounts with them. a few cd's. i also have a credit card with them. i have overdraft on my checking. my accounts are linked together so that i don't pay any fees and have free check printing as well. i do almost all my banking online, and love that. i know some of the people in my branch and they are nice and helpful . a positive experience overall.

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DonS's Profile Image

Reviewed by DonS

Dec 31st 2011

1 out of 5 marks

Would not recommend having a credit card with them.

If you ever have a credit card dispute their customer service leaves a lot to be desired. If you wish to utilize their email message center, they will notify you that your matter has been turned over to the proper department and you will receive a response in 72 hours. As often as not they will not get back to you in the required time as mentioned in their automated response.

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Troy T's Profile Image

Reviewed by Troy T

Dec 31st 2011

1 out of 5 marks

Citi bank Scam Artists

My wide has had a significant balance on her card for a few months while I was deployed to Afghanistan. I have been trying to pay it off for over a month with no luck because citi bank wants to transfer me to 7 or 8 people a phone call o magically disconnect from me mid sentance, or my card won't go through when it has quadruple the amount needed if you ever have a large sum on a citi bank card don't plan on paying off all at once they will not allow it they will take full advantage of your interest rate and bleed you dry

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Carlyjones's Profile Image

Reviewed by Carlyjones

Dec 30th 2011

1 out of 5 marks

Really bad - never open an account with this bank - systems lose information all the time

I opened an account years ago and have had numerous problems. I named someone for power of attorney and every time I needed something done, CITI had lost the POA. Can you imagine? You name a POA so you can get help when you need, but every time CITIBANK had system changes they lost the power of attorney of the account in the system and the person I named was not able to do anything when I needed. I also had copies of the POA and they refused to accept the copies. In the last 15 year, it happened 4 times. They also lost the signature card of my account. Can you imagine a bank that loses signature cards. Citi online never works well. They recently made a system change and now I cannot pay my CITI credi card nor see information of my CITI Credit card online. Terrible systems. Can you imagine a bank with terrible systems???? Nothing works correctly. They give customer wrong information about everything, gave wrong interest rates, gave wrong info about requirements, terrible services in the branches that never have people available to help. Long lines for everything. Terrible experience. Notary services do not do Wills nor certified copies....what else do you need? Get a real bank, not Citibank. Changed rules to force you to open new accounts from the start or pay high monthly fees. The list of problems do not end....

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Joel R's Profile Image

Reviewed by Joel R

Dec 30th 2011

5 out of 5 marks


I've been a CitiBank customer for almost 5 years and I'm very satisfied with their services.

- Outstanding online banking system

-No hidden fees

-No fees for transfering to other banks or Citi accounts

-1 of the few that still offers rewards with checking accounts

-24 hour customer service

- They don't charge you for sending you a paper statement

-No ATM fees

- They reimburse you 1 overdraft fee a year

- As Citi client you qualify for Citiprivatepass which gives you access to concert tickets, game tickets ect before they actually go on sale

This is one of a few banks that still cares for their customers unlike Bank of America and Chase.

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Bulkina's Profile Image

Reviewed by Bulkina

Dec 22nd 2011

1 out of 5 marks

Why is Citibank so blatant?

My Citibank's credit card has been stolen in Italy 19 August 2011.

The thief made a transaction of 500 euro, whereupon the card has been blocked.

I applied for the reimbursement on 25 August.

Here is the result of bank's investigation saying that the PIN code has been used.



Than being 100% sure nobody could know my PIN code there (I just didn't use it) I have requested the account statement for that day, and ....."We hereby confirm that this operation was made without of PIN code."



Multiple phone calls didn't help to clarify the situation.

I applied for the reimbursement for the second time.

Two weeks later, the bank confirmed the transaction has been made without PIN code usage, but since I called not in time, "money written off in favor of the bank serving this ATM was legitimate and can not be returned".



I wonder which kind of ethics stops Citibank from charging me 500 euro everyday saying I didn't call in time?

I requested the copy of the cheque which is supposed to be signed by me,


It's not my signature, but Citibank says they never check the signatures in such cases, but declines to explain why I need to sign the cheques if so, as well as why there is no money amount written on the cheque....


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superstar39's Profile Image

Reviewed by superstar39

Dec 13th 2011

1 out of 5 marks

the worst bank ever

this bank should close for good horrible client service non flexible very petty

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Jan7da's Profile Image

Reviewed by Jan7da

Dec 13th 2011

1 out of 5 marks

Horrible service

Did not receive statements, they messed up my address change on of the card.

no coutesy calls or any thing ... any way after paying with a 2 month delay, got deinquency marks on my immaculate credit report, all for $80 ? it didnt matter to them that i have been paying thousands of dollars per month for years.

they automatically closed couple of credit cards, upon contacting customer care received 3 different reasons. didnt think it was worth chasing imbecile customer care.

horrible internet features, no interbank transfers, imbecile customer care reps. aptly should be called shitty bank.


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simimac39's Profile Image

Reviewed by simimac39

Dec 10th 2011

1 out of 5 marks

Really bad Service!!!!!!!

They really need to train the people who work there to live up to the advertisement .

Service is absolutely ridiculous.

They destroyed all my papers original even with a whole page note stating to send them back(claiming it is procedure ) , never was contacted back after requesting for 2 weeks. I'm out over $500 no results just frustration and disgust.

Never ever will I do business with them again and will make sure to warn people who are looking for banking!!!!

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loretoledo9001's Profile Image

Reviewed by loretoledo9001

Dec 4th 2011

1 out of 5 marks


Habri esta cuenta de checkes por que me dijeron que no iba a tener que pagar al mes y que mis checkes iban a ser gratis. Pero ahora me estan cobrando $53 por intereses y un overdraf que ocurrio cuando ellos me cobraron $20 por no tener un minimo de $20,000 dolores en mi cuenta. Esto es un robo descarado!!! Dicen que me mandaron notificaciones, y talvez si las mandaron, pero por alguna razon yo no me di cuenta, pero por que no me hablaron por telefono para notificarme de los cambios como ahora me estan hablando para cobrarme los $53????? Que no hay nadie que pueda controlar estos bancos de salirse con la suya???

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island2012's Profile Image

Reviewed by island2012

Nov 17th 2011

2 out of 5 marks


iam trader only withe forex club

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AR15's Profile Image

Reviewed by AR15

Nov 16th 2011

1 out of 5 marks

Citi Bank Is Full Of S**t

Citi bank is full of s**t i deposit a check 10days ago from another bank the otherbank say the check is clear on they end but when i went to citiback they say i have to wait 4 more days before i can get my money when they say it will take 7 days before i can get it citibank is like eastern motors dam crocks and dishonest as f.. K the goverment need to look in to these places and look in to the things they do to people its a lucky thing i have other accounts else where or i will be living on the side of the road dont bank with them they will screw you over stay away from citibank

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Nelmin P's Profile Image

Reviewed by Nelmin P

Nov 14th 2011

1 out of 5 marks


Citibank has taken control of my life, by switching my account automatically without my concern and sending me replacement cards by mail with 'Only" my last name, they send me 3 cards just like this, i just cant take this anymore, i had to barrow money from several peoples in order to use it for my daily needs, I have a child and i needed this card asap, but no.. I had to wait 2 weeks to receive this card by mail. And the last i card i receive Only had my last name again, so yea the same issue again, they keep saying is a mistake from them and do apologies, but what about me?

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ewf's Profile Image

Reviewed by ewf

Oct 24th 2011

1 out of 5 marks

I hate banks who send you pre approved offers and then decline the application

I hate banks like Citibank who send you offers, and when you finally respond to just one, they decline your application.

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tyl's Profile Image

Reviewed by tyl

Oct 10th 2011

1 out of 5 marks

increased guarnteed lifetime rate , refused to honor merchant coplaint

AT&T card with 6% guarnteed rate was not honored. Rate increased to 20+APR. have a 720 credit score and the card for 20 years .I asked for copy of original contract. They acknowlegedy letter that they did not have it, violating state statue and Patriots Act that requires that they keep original or copy of original agreement for 2 years after dormancy. Looks like a class action to me.

Ask for a copy of original contract and you will gat a computer printout.

Did not honor a consumer complaint of a merchant. Merchant could not supply verifable documentation and I did. Merchant had just received 3 fraud charges and lost state license to conduct certain business. Could never talk to anyone of authority. I knew more about credit card regulations than their reps. I anticipate entering suit.

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tom1's Profile Image

Reviewed by tom1

Sep 25th 2011

1 out of 5 marks

closed accounts after attempt at apr hike. now sending offers to my 9 year old. stay away

we've had a credit card with citi for 10+ years. never late with any bill. i'll admit we have been a little over extended, but everything was paid on time/in full. never even needed the grace periods to get the payment in. the day we got the letter informing us that our apr was going to jump (23% from 8%) for no good reason, we called. they said it was just the new terms - so bend over and take it. (but put politely of course) we immediately closed the account to keep the 8%. now they have started sending credit offers to my 9 year old. i'll repeat.... SHE IS NINE YEARS OLD. we have called every time an offer arrives. four so far, six months between the first offer and the latest. we get the same canned response..."well sir, it takes 90 days to be removed from all mailing lists." bs, 90 days to probably try and sell her info to another ad company.

do yourself a favor and don't make the same mistake we did. stay away from all credit offers no matter what bank.

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jbrock's Profile Image

Reviewed by jbrock

Sep 20th 2011

5 out of 5 marks

Absolutely Incredible!

Best customer service of any other bank. I've banked with 5/3, US Bank and Chase and there's definitely no comparison! Their online is amazing, super easy and convenient. I can do a Citibank Global Transfer to any other Citi account for FREE....AND I can transfer funds from other bank accounts I have to my Citi account, also at no charge. The customer service is always friendly and willing to help. I will never switch banks again! Yes, their banking packages are changing in December but honestly it's super easy to have direct deposit and make a bill payment every month. I tell my friends and co-workers about them every single day! I'd definitely recommend the switch if you haven't done so. No debit card fees, money-pass atm fees and satisfaction is their Top Priority! Love them!

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kamranat11's Profile Image

Reviewed by kamranat11

Sep 7th 2011

2 out of 5 marks

worst online banking experience ever

I do all of my stuff online, I have accounts with 4 banks, the worst one IS CITI bank, the passwords wont work occasionally, to change your passwords you need a so many information that normally you don't have, when you call them, they ask you 10000 of irrelevant questions, and they are not willing to help, worse than all of the banks .others like wells , us bank and bank of america are 100000 better.

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MarieY's Profile Image

Reviewed by MarieY

Sep 7th 2011

4 out of 5 marks

Good, convient for me, 1800 # is aggervating but the inside branch is nice and helpful,

When I walk into the branch the tellers always know who i am , i feel important when i visit. I normally just go in to make deposits, there branch is sometimes short staff and i have to wait but i am willing because I know the tellers.

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TahmohsGirl21's Profile Image

Reviewed by TahmohsGirl21

Aug 31st 2011

1 out of 5 marks

We LOVE your money, we will even take it from you! Until you call us out.

I have had CitiBank for 8 months now, I didnt want it- I have a Bank of America account that I am extremely happy with but my employer forgot to turn in my direct deposit form and the only other way to get paid was a CitiBank prepaid Visa.

This is the second time I have had a problem with money being taken from my account.

The first time $500 was taken by American Express. I called CitiBank and they said I had to go through American Express, I called AE and they said there was no credit card taken in my name. After calling back and forth between CitiBank and American Express the money was returned to my account in 3 weeks.

Now just recently- today, I took $400 out of my account at a CitiBank ATM (Which I was charged $3 after I was told a CitiBank ATM wouldnt charge me.) I always look at my Online banking after I buy something or take money out to make sure everything is on the up and up, it was. But then I checked again 5 hours later because I need to go back to the ATM tomorrow and get another $300 out because you cant take more then $400 a day, well my online banking says I took out $400 twice today. First I emailed the customer help but the email was sent back to me so I called them and the woman said the second $400 is still pending and doesnt know if it will be taken out, I will need to wait 8 days. I dont have 8 days! I am going on a trip tomorrow and was depending on that money! As soon as I can I am canceling my account. My actual rating for CitiBank would be a 0 if I could give it. A 1 is just to nice.

I must say, this is the crappiest birthday present I have ever gotten.


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mafattani's Profile Image

Reviewed by mafattani

Aug 30th 2011

4 out of 5 marks

Good service, good staff

I try to get refi my sub prime loan, on my tenant own home. spent 2 month and

met with every requirement and was highly qualify for loan. but at last minute

i was given very stupid reason. that my property was for lease or for sale. at the time of refi. process

off course An Investment property has to be for lease or for sale

that was the worst experience i ever face with citi bank I was willing to put down 57k

to get out of sub-prime loan i was stuck with

I just could not believe i was denied despite of my 800 plus fico score

and citi customer since 1978

Worst of all My current loan was for 161k. and I agreed to for 107k loan and bring the difference at closing.

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