B+ MyBankTracker Rating

Citizens Bank

About Citizens Bank

Citizens Financial Group, Inc. is a $160 billion commercial bank holding company. It is headquartered in Providence, R.I., and, through its subsidiaries, has more than 1,600 branches, more than 3,500 ATMs and more than 24,000 employees. ts two bank subsidiaries are RBS Citizens, N.A. and Citizens Bank of Pennsylvania. They operate a 13-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont, and

Citizens Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Citizens Bank Bank Customer Reviews

  • J
    Reviewed By Jms131 Sep 5, 2014

    Do not get a mortgage through them

    Terrible communication and never meets deadlines. Horrible experience of purchasing a house with them.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Nov 18, 2014

    Hello Jms131, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

  • M
    Reviewed By mccand2014 Apr 19, 2014

    Worst Bank ever! Liars!

    One of my customers gave me a bad check. I had know idea it was going to bounce they blamed me treated me like a pile of dirt, this company was in business 30 years with a great reputation. They told me I should have known it was no good and froze all my assets. I paid the fee and they told me it would resolve all issues, instead they closed both my business and personal accounts and said we don't want your business. They lied to my face.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on May 29, 2014

    Hello mccand2014, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

  • E
    Reviewed By excelsior2014 Aug 5, 2014

    Continue to be evil thieves....is there a black hole rating?

    Over the last five years, I have racked up thousands in overdraft fees for what amounts to pennies in dollars in overdrafts even though I am "opted out" of the overdraft system. How? Why? No one has an sensical answer. So opting out is apparently of zero use. This bank is just horrible...completely horrible. Moving on. Might see what Key Bank has to offer with their "no overdraft fee", "no hassle account"...because "Good Banking Means Good Citizens", apparently means steal as much as you can get while you can get it and make no apologies.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Aug 05, 2014

    Hello excelsior2014, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A