About Citizens Bank

Citizens Financial Group, Inc. is a $160 billion commercial bank holding company. It is headquartered in Providence, R.I., and, through its subsidiaries, has more than 1,600 branches, more than 3,500 ATMs and more than 24,000 employees. ts two bank subsidiaries are RBS Citizens, N.A. and Citizens Bank of Pennsylvania. They operate a 13-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont, and
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Overall Rating

MyBankTracker Grade

C+
Customer Rating
Based on 175 Reviews
Financial Health
Based on Texas Ratio: 9.94
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Deposits
Mobile Deposits
Mobile Banking
Quality of Mobile Services

Locations & Hours

Citizens Bank Location Map
Citizens Bank Location Map
We found branches close to you and 650 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

John S's Profile Image

Reviewed by John S

Feb 27th 2010

5 out of 5 marks

Citizens Bank pays its customers

They don't take your money with excessive fees. Instead they pay you for using various features of your checking account. The savings account plan will help you reach your goal, track your goal, then they reward you with a gift certificate when you reach your goal. If you are considering a big bank look to Citizens Bank first.

Is this review helpful? ▲ Yes 3 ▼ No 7

AngryinPhilly's Profile Image

Reviewed by AngryinPhilly

Jan 6th 2014

2 out of 5 marks

Worst customer service experience ever.

We recently got married and joined our bank accounts. I was able to close mine easily enough and thought we had closed my wife's as well. The bank teller said the account was closed when we asked directly. Nearly a month and a half later we get a notice from the bank (labeled as the second notice though we never got the first) saying the account was still open and we were being charged all the maintenance fees for having no transactions. On top of that we were charged overdraft fees because the maintenance fees took the account below zero. When we went to the branch to fix it, they were very unfriendly and unhelpful and told us to call the national branch. When we did so the representative we got essentially told us that it did not matter that the teller did their job incorrectly, offered circular arguments on how it was all our fault for not closing the account, and at the end of the conversation had my wife crying on the phone. Needless to say, they lost all of my business.

Is this review helpful? ▲ Yes 3 ▼ No 0

mccand2014's Profile Image

Reviewed by mccand2014

Apr 19th 2014

1 out of 5 marks

Worst Bank ever! Liars!

One of my customers gave me a bad check. I had know idea it was going to bounce they blamed me treated me like a pile of dirt, this company was in business 30 years with a great reputation. They told me I should have known it was no good and froze all my assets. I paid the fee and they told me it would resolve all issues, instead they closed both my business and personal accounts and said we don't want your business. They lied to my face.

Is this review helpful? ▲ Yes 4 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY Min Deposit
Personal Savings

0.03%

$0

$25

NAME RATE (APY) MIN TO EARN APY Min Deposit
Personal Money Market

0.03%

$0

$2,500

NAME RATE (APY) MIN TO EARN APY Min Deposit
Circle Gold Checking with Interest

0.02%

$0

$250

Personal Checking with Interest

0.01%

$0

$50

NAME RATE POINTS FEES
30 Year Fixed

4.75%

0

N/A

15 Year Fixed

3.625%

0

N/A

NAME RATE POINTS FEES
7/1 ARM

3.50%

0

N/A

5/1 ARM

3.125%

0

N/A

3/1 ARM

2.875%

0

N/A

TERM RATE (APY) Min Deposit
24 Month CD

0.25%

$1,000

60 Month CD

0.25%

$1,000

Banking Fees

Type Fee National average
Monthly Inactivity

$10

after 12 months of no activity

$7

Non-Sufficient Fund (Overdraft)

$35

$30

Stop Payment item

$35

$27

Return Deposit

$20

$14

Domestic Wire Transfer (Outbound)

$30

$22

Domestic Wire Transfer (Inbound)

$18

$9

Non-Bank ATM

$3

$1