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Citizens Bank Customer Review

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Tom800's Profile Image

2 out of 5 marks

Reviewed by Tom800

Apr 13th 2012

3 Strikes and your out.

Citizen's took over my old bank, and moved into my supermarket, so for convenience, I stayed. The old account was free checking, and the welcome letter said nothing would change, a forever free account. Ha Ha. Free was gone 3 or 4 years ago. Tell the clerks? No response. It gets much worse. I keep an escrow account for my tenants. It's MY ACCOUNT. Ha Ha. Yet, when the tenant bounced their own Citizen's bank check, they took it out of my escrow account. Told the clerks...huh? What? Can't help you, they said. Citizen's closed their supermarklet branch at Shop Rite of Roxborough, Phila PA (wonder why, not enough business?) So now I am forced to drive to be sure there are 5 transactions each month, or I get charged. Now when I deposit a check, I have to sign it two times, as written and as on the account. That's OK, just seems like someone with nothing to do. Today, however, I tried to deposit a gift check made out to my wife and myself. She signed it, I signed it, went to deposit it, and NOPE, can't do it. The head teller there copped a real attitude when I said it had never been that way before in 10 years. Wouldn't get her boss when I asked. What did I do? Drove a mile to the other branch and deposited it. Long story shorty? 3 strikes and your out. Bye Bye Citizens.

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Other Citizens Bank Reviews

dyk5040's Profile Image

Reviewed by dyk5040

Aug 1st 2014

1 out of 5 marks

Horrible Customer Service from Branch Manager

This is a review for Route 22 East 5999 Allentown Boulevard Harrisburg, PA 17112 branch.

Phone: 717-540-7320

Branch manager always seems to be in a grumpy mood. Friendliness is not a word in this branch's vocabulary. I feel very awkward walking into this branch as she constantly looks and speaks like she is angry to be at work. I used to go in here at least once a week but will be removing my accounts from citizens bank so I do not deal with the average/ to below average service and customer service. Its starts from the top and if the branch manager is grumpy, I guess it trickles down to the rest of the employees. Highly dissatisfied with how this branch is being ran.

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Response by Citizens Bank

Responded by citizensbank

Aug 1st 2014

Hello dyk5040, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience! I would like to learn more about your experiences at the Harrisburg branch. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

LuckyCleaners's Profile Image

Reviewed by LuckyCleaners

Aug 1st 2014

1 out of 5 marks

VERY RUDE, MEAN & HORRIBLE MANAGER & POOR CUSTOMER S...

We own a dry-cleaners right next to Citizens bank (5999 Allentown Boulevard Harrisburg, PA 17112) and there is a tree between our properties. The tree branches have grown so much that the branches are disrupting the view of sight for our customers to drive in and out of our parking lot. We have went into the bank and have requested for the tree branches to be trimmed short due to the blocking of sight. However, the manager there has been VERY rude and ugly to us. Having been declined every time we have went in to request the urgent need, we had no option but to contact the local township, Penndot, the local district magistrate, and the police department. They were kind and informed us about several codes & regulations that the bank was violating and told me to go inform the bank manager of those regulations. I went in today to inform the manager and the answer I received in return was "e;Are you threatening me? Are you threatening the bank? I'm going to talk to our attorneys."e; She was very mean,rude,and ugly. I'm very upset about this matter and plan to file for a civil suit. That manager needs to get fired and I would also like a very sincere apology from her. After all, it wasn't like we asked her to cut down the tree, but to trim up the branches so that our dry-cleaners customers can see the road when they are driving in and out of our parking lot.

The bank can be held reliable for our customers car accident on our parking lot due to the obstruction of view due to the banks tree.

One additional fact is that we have been customers of citizens bank for over 10 years. We have personal and business accounts set up with this branch. After this experience with the branch manager, we plan on closing out all of our business and personal accounts from Citizens bank.

P.S Please let me know the customer service number that I can contact and have this matter settled other than that horrible branch manager.

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Response by Citizens Bank

Responded by citizensbank

Aug 1st 2014

Hello LuckyCleaners, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience! I would like to call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!

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