Citizen's took over my old bank, and moved into my supermarket, so for convenience, I stayed. The old account was free checking, and the welcome letter said nothing would change, a forever free account. Ha Ha. Free was gone 3 or 4 years ago. Tell the clerks? No response. It gets much worse. I keep an escrow account for my tenants. It's MY ACCOUNT. Ha Ha. Yet, when the tenant bounced their own Citizen's bank check, they took it out of my escrow account. Told the clerks...huh? What? Can't help you, they said. Citizen's closed their supermarklet branch at Shop Rite of Roxborough, Phila PA (wonder why, not enough business?) So now I am forced to drive to be sure there are 5 transactions each month, or I get charged. Now when I deposit a check, I have to sign it two times, as written and as on the account. That's OK, just seems like someone with nothing to do. Today, however, I tried to deposit a gift check made out to my wife and myself. She signed it, I signed it, went to deposit it, and NOPE, can't do it. The head teller there copped a real attitude when I said it had never been that way before in 10 years. Wouldn't get her boss when I asked. What did I do? Drove a mile to the other branch and deposited it. Long story shorty? 3 strikes and your out. Bye Bye Citizens.
I found myself scrambling to get some documents reviewed, notarized, and mailed out today. I walked into the bank with my 2 year old son and was promptly taken into Mr. Melon's office. While signing the paperwork and dealing with my toddler tearing his office apart we got to talking about the economics of mortgages, loans, and modifications to them. By the time I left Mr. Melon's office I was educated on subjects I needed help understanding. This exceptional service allowed me to feel confident during my personal financial decisions.
As a business woman in a customer service profession, I realize we are expected to be honest and ethical in all that we do. As a customer, I realize how crucial this is and how vulnerable we are to unethical companies and professionals. During my visit with Mr. Melon he went up and beyond delivering exceptional customer service.
This type of role model service should not go without recognition. I am writing today to deliver you my experience as a Citizens Bank customer. I feel reassured, confident, and trust with all my banking needs at Citizens Bank.
I have had so many problems with Citizens there isn't enough space to write it down! When I got divorced they gave my IRA to my ex. They double paid my mortgage once, bouncing everything else in my account. When I complained they canceled both payments so I had to pay a late fee. My credit card was with them as well. I bought something, I don't remember what but it was a 20 or 30 dollar purchase at a craft show. They thought it was a "suspicious purchase" so they froze my account. Never called or anything, just froze it. imagine my embarrassment when I hosted a Christmas dinner for 15 and my credit card was declined! I had to leave, go find an ATM machine and withdraw the cash to pay the bill. To add insult to injury it wasn't a Citizens ATM and they charged me a fee!. The last straw was when I went to the bank drive through, I wanted to deposit a check for 270. and get 100. back. The girl told me somehow the scanning machine added the 270 and the 170 together and added 444. to my account. (do the math, those 2 numbers do not add up to 444.) So she did a 444. withdraw saying it would put it back to the right amount. Needless to say I went from a 900+ balance to a 300.+ balance. An HOUR AND A HALF later I was still arguing with the bank manager who seems as mathematically challenged as his staff is. PLEASE do yourself a favor, don't trust your finances with these people...don't even trust them to make change! PNC here I come! I will take more fees for a properly managed account! Their slogan should be We are striving for incompetence! Someday we will get there! Not good banking is good citizenship. There is no good banking there, its completely false advertising. I only chose 1 for overall satisfaction because negative numbers were not offered.