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MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Citizens Bank Customer Review

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Tom800's Profile Image

2 out of 5 marks

Reviewed by Tom800

Apr 13th 2012

3 Strikes and your out.

Citizen's took over my old bank, and moved into my supermarket, so for convenience, I stayed. The old account was free checking, and the welcome letter said nothing would change, a forever free account. Ha Ha. Free was gone 3 or 4 years ago. Tell the clerks? No response. It gets much worse. I keep an escrow account for my tenants. It's MY ACCOUNT. Ha Ha. Yet, when the tenant bounced their own Citizen's bank check, they took it out of my escrow account. Told the clerks...huh? What? Can't help you, they said. Citizen's closed their supermarklet branch at Shop Rite of Roxborough, Phila PA (wonder why, not enough business?) So now I am forced to drive to be sure there are 5 transactions each month, or I get charged. Now when I deposit a check, I have to sign it two times, as written and as on the account. That's OK, just seems like someone with nothing to do. Today, however, I tried to deposit a gift check made out to my wife and myself. She signed it, I signed it, went to deposit it, and NOPE, can't do it. The head teller there copped a real attitude when I said it had never been that way before in 10 years. Wouldn't get her boss when I asked. What did I do? Drove a mile to the other branch and deposited it. Long story shorty? 3 strikes and your out. Bye Bye Citizens.

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Other Citizens Bank Reviews

JohnG45's Profile Image

Reviewed by JohnG45

Feb 15th 2014

5 out of 5 marks

Update of: If you want a clueless banker, Citizens Bank is the place posted on Febrary 14, 2014

To their credit, Citizens Bank's Office of the Chairman responded to my complaint about not being able to remove the voluntary additional portion of a required loan payment. The voluntary portion, which was in place to speed up the payoff of the loan, has now been removed effective immediately. I could not ask for better service.

I wish to specifically thank Erin R. of the Chairman's Office for personally facilitating this transaction.

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Response by Citizens Bank

Responded by citizensbank

Feb 20th 2014

Hello John, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experience, and I would like to learn more to see how we can best help. In order to talk with you regarding your concerns, we need to speak with you one-on-one. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks, John -- we look forward to hearing from you!

JohnG45's Profile Image

Responded by JohnG45

Feb 20th 2014

I have responded to your request through my normal email account. The subject heading will reference, "Clueless Banker on BankTracker."

KroetschA's Profile Image

Reviewed by KroetschA

Apr 21st 2015

1 out of 5 marks

What a slap in the face!

I went to Citizens Bank in the Buffalo, NY area after having a bad experience with a bank before. Right from the beginning something wasn't right. They promised a sign on bonus of $100 if you had direct deposit, which I did. I never got the money, so I called, and customer service said "you still have a few days, it'll go through, you'll be fine." Two weeks later I went to my branch; they told me I wasnt getting it because my direct deposit didn't go through (which it did 2 weeks after I opened it, like normal, so that was a lie). I got nowhere with that. They dropped my interest off my savings because I withdrew money to pay my tuition and books for nursing school 3 times. Then after a year, I repaid the dues to keep my overdraft protection ($35/yr), only a few months later for them to take it from me completely and run off with my $35. The last straw was the hidden fees that began to pop up after a year and a half- paying to get a statement bimonthly (I was told that was free and standard), paying a service charge to pay my bills online, paying for every little thing. The $2 service charge for paying my car payment pushed me in the red and I got slapped with another overdraft fee, which should've been covered to begin with! I do not recommend this bank whatsoever.

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