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MyBankTracker rated Citizens Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Citizens Bank Customer Review

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Tom800's Profile Image

2 out of 5 marks

Reviewed by Tom800

Apr 13th 2012

3 Strikes and your out.

Citizen's took over my old bank, and moved into my supermarket, so for convenience, I stayed. The old account was free checking, and the welcome letter said nothing would change, a forever free account. Ha Ha. Free was gone 3 or 4 years ago. Tell the clerks? No response. It gets much worse. I keep an escrow account for my tenants. It's MY ACCOUNT. Ha Ha. Yet, when the tenant bounced their own Citizen's bank check, they took it out of my escrow account. Told the clerks...huh? What? Can't help you, they said. Citizen's closed their supermarklet branch at Shop Rite of Roxborough, Phila PA (wonder why, not enough business?) So now I am forced to drive to be sure there are 5 transactions each month, or I get charged. Now when I deposit a check, I have to sign it two times, as written and as on the account. That's OK, just seems like someone with nothing to do. Today, however, I tried to deposit a gift check made out to my wife and myself. She signed it, I signed it, went to deposit it, and NOPE, can't do it. The head teller there copped a real attitude when I said it had never been that way before in 10 years. Wouldn't get her boss when I asked. What did I do? Drove a mile to the other branch and deposited it. Long story shorty? 3 strikes and your out. Bye Bye Citizens.

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Other Citizens Bank Reviews

Joeyyurcho's Profile Image

Reviewed by Joeyyurcho

May 16th 2015

1 out of 5 marks

Citizens Debit cards are compromised too often

I had two debit cards compromised in a month. Although they say they refund transactions that are not authorized they fail to tell you in takes awhile to get your money. The very hard earned money you worked for and now have to go without. No compassion when talking with customer service. Just trained responses. I think it is time to go to PNC. I'm also considering letting Pittsburghs new station KDKA do a story on this. Maybe citizens will see a loss of profit on their end.

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GregE1958's Profile Image

Reviewed by GregE1958

May 5th 2015

1 out of 5 marks

this bank is down right thrives!!!

Hello,

A friend of mine that I have been helping for years recently fell behind in her mortgage due to helping a daughter, and a newborn baby whose fiance got killed in a motorcycle accident. While trying everything to catch up to keep her family home out of foreclosure citezen bank has done nothing but lie!! and hit her with every fee you could imagine when she gets real close they hit her with appraisal fees not one but several, just handed them 3000.00 what do they do send a photographer out to take pictures another fee, tell her to do a loan modification, not sure if you realize what's involved but three times been denied, once reason being was she needed to live at the residence AMAZING she does, and has always! I completely understand its a business, but at what point is it that it becomes theft??? This woman is disabled with a heart condition and trying to make ends meet,does citizens bank give a shit? NO! I will do my best not to let them steal her home, and as soon as it can be figured out how to get her as far away from this non caring, completely thieving establishment. I hope karma comes around and knocks on their door someday, and see how they feel when no one calls them back,or not lend them any assistance! No one asked for charity, nor not pay a debt only assistance in helping an disabled person keep their home. Citizen Bank Ive read several of your reviews maybe you should! No one counts the once you write for yourself.

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