Citizen's took over my old bank, and moved into my supermarket, so for convenience, I stayed. The old account was free checking, and the welcome letter said nothing would change, a forever free account. Ha Ha. Free was gone 3 or 4 years ago. Tell the clerks? No response. It gets much worse. I keep an escrow account for my tenants. It's MY ACCOUNT. Ha Ha. Yet, when the tenant bounced their own Citizen's bank check, they took it out of my escrow account. Told the clerks...huh? What? Can't help you, they said. Citizen's closed their supermarklet branch at Shop Rite of Roxborough, Phila PA (wonder why, not enough business?) So now I am forced to drive to be sure there are 5 transactions each month, or I get charged. Now when I deposit a check, I have to sign it two times, as written and as on the account. That's OK, just seems like someone with nothing to do. Today, however, I tried to deposit a gift check made out to my wife and myself. She signed it, I signed it, went to deposit it, and NOPE, can't do it. The head teller there copped a real attitude when I said it had never been that way before in 10 years. Wouldn't get her boss when I asked. What did I do? Drove a mile to the other branch and deposited it. Long story shorty? 3 strikes and your out. Bye Bye Citizens.
I've been a customer ever since Citizens Bank came to NH, at least 15 years. This is in response to the letter I received stating that I must now maintain a $200 balance every day in order to avoid a $4.99/month "maintenance fee" on my savings account. Previously I was able to avoid fees by participating in an automatic savings plan. That option is gone. I wasn't happy when overdraft protection started costing me $30/year, but a potential $60/yr just to keep a savings account? No thanks.The credit union down the street will be happy to have my business. I already have a savings account there, so I'll just move my checking there too.
Hello cs768, I am from Citizens Bank's Office of the Chairman. I am
sorry to hear about your experience, and I would like to learn more to
see how we can best help. In order to talk with you regarding your
concerns, we need to speak with you one-on-one. Can you please email
your name and a phone number we can reach you at to
AskCitizensBank@citizensbank.com? (Please do not include any personal
information such as social security numbers or account numbers in your
Thanks -- we look forward to hearing from you!
This was my review. I sent in my contact info as requested on 12/5 and haven't heard from Citizens.
I am so tired of getting hit with the Citizens Over Draft fees. Now that they have changed their posting order it is even worse. My entire family has Citizens account and we make many internal account transfers. If I make an online transfer it is done immediately and the funds have to be available but the next day I receive an OD fee that in turns causes other transaction to be short. I am frustrated and about fed up. Its like they hold transactions in limbo and put them through at the most inopportune time. Once you get caught up in the fees there is no way to fix it and you just keep falling deeper into the hole. The customer services reps or their managers basically say that is the way it is don't overdraft your account. We have OD protection that we can sell you. I am just fed up and I need help because when my direct deposit goes in I am just starting the cycle all over again!