Citizen's took over my old bank, and moved into my supermarket, so for convenience, I stayed. The old account was free checking, and the welcome letter said nothing would change, a forever free account. Ha Ha. Free was gone 3 or 4 years ago. Tell the clerks? No response. It gets much worse. I keep an escrow account for my tenants. It's MY ACCOUNT. Ha Ha. Yet, when the tenant bounced their own Citizen's bank check, they took it out of my escrow account. Told the clerks...huh? What? Can't help you, they said. Citizen's closed their supermarklet branch at Shop Rite of Roxborough, Phila PA (wonder why, not enough business?) So now I am forced to drive to be sure there are 5 transactions each month, or I get charged. Now when I deposit a check, I have to sign it two times, as written and as on the account. That's OK, just seems like someone with nothing to do. Today, however, I tried to deposit a gift check made out to my wife and myself. She signed it, I signed it, went to deposit it, and NOPE, can't do it. The head teller there copped a real attitude when I said it had never been that way before in 10 years. Wouldn't get her boss when I asked. What did I do? Drove a mile to the other branch and deposited it. Long story shorty? 3 strikes and your out. Bye Bye Citizens.
After many years of paying thousands in fees to this bank, have reached a complete breaking point. The complete lack of accountability by this bank is beyond comprehension. With the thousands spent to them, one would think that their systems would reflect seamless efficiency, instead I get nothing but vague answers and insincere apologies. If my business operated the way this bank does, I would be out of business in a matter of months.
Hello excelsior2014, I am from Citizens Bank's Office of the Chairman. I am very sorry to hear about your experiences, and I'd like to have someone from my team call you to learn more and to see how we can best help. Can you please email your name and a phone number we can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) Thanks -- we look forward to hearing from you!
Citizens bank truly does not care about their customers at all. If I could I would give this bank less then one star. My whole family has this bank and when I call customer support because I see problem on my online banking, they are not ready to help at all, they are ignoring what I'm telling to them and after I'm done talking they just continue whit what ever they were learn to say when somebody call. On top of that they were arrogant, mean and were trying to make me feel like I'm idiot the whole time I was on the phone with them. It would truly be better if Citizens bank would not offer customer support at all than offering such a bad one.
I talked to two people when I call them. First it was a lady that was very mean and was cutting me off when I was talking. When I asked her to talk to someone else it took some time to talk to other person. When they pick up it was clear that lady I talked to told him what was going on because when I explain him her unhelpful and mean behavior he did not even apologize or react, actually he was just quiet. Very unprofessional. If I recall correct he said he was manager of customer service. I can't say I'm surprise that customer service is so bad, after talking to him.
Well after one hour of calling them and getting no help at all I decided to send them message. I explained what happened and asked them if they can help me. I got no respond at all. I guess Citizens bank is incapable of apologizing to their customers, but they are very well trained in ignoring them.
I was always planing to stay with Citizens bank, because as I mentioned my whole family is doing banking with them, but they leave me no choice but to search for new bank. And the sad thing here is, that when I mentioned to them I will have to leave bank because I got no help from them, they still did not respond to me...because I guess they do not care at all.